List of KUBRA IQ Customers
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United States
Since 2010, our global team of researchers has been studying KUBRA IQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KUBRA IQ for Natural Language Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KUBRA IQ for Natural Language Processing include: Public Service Company of New Mexico, a United States based Utilities organisation with 3150 employees and revenues of $1.09 billion, City of Stamford, a United States based Government organisation with 3345 employees and revenues of $839.0 million, JEA USA, a United States based Utilities organisation with 1877 employees and revenues of $560.0 million and many others.
Contact us if you need a completed and verified list of companies using KUBRA IQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The KUBRA IQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Stamford | Government | 3345 | $839M | United States | KUBRA | KUBRA IQ | Natural Language Processing | 2024 | n/a |
In 2024, the City of Stamford implemented KUBRA EZ-PAY for its Water Pollution Control Authority to modernize sewer and wastewater billing payments across Stamford, Connecticut. The deployment is part of KUBRA’s customer experience suite and use of KUBRA IQ Natural Language Processing is inferred from the vendor suite context, while the press release specifically emphasizes the EZ-PAY payments implementation.
Implementation centered on the KUBRA EZ-PAY payments module, provisioning on-demand payment flows, PCI compliance controls, and faster transaction processing for municipal sewer accounts. Functional capabilities implemented focused on online payment processing, customer-facing payment interfaces, and payments reconciliation workflows typical of municipal billing systems, with inferred KUBRA IQ Natural Language Processing capabilities potentially supporting conversational prompts and automated customer inquiry handling.
Operational scope targeted the Water Pollution Control Authority billing and collections function for the City of Stamford, aligning payments governance with PCI-compliance goals and customer experience objectives. Rollout and process changes concentrated on centralizing on-demand payments for sewer and wastewater accounts, improving transaction speed and the end user experience as stated in the public announcement.
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JEA USA | Utilities | 1877 | $560M | United States | KUBRA | KUBRA IQ | Natural Language Processing | 2024 | n/a |
In 2024, JEA USA implemented KUBRA IQ to add Natural Language Processing capabilities to its customer communications and billing ecosystem. The deployment was part of a broader modernization that combined KUBRA iMobile, Storm Center 5, Notifi 4 and a bill redesign to modernize billing, payments, outage mapping and two-way customer communications in Jacksonville, Florida.
KUBRA IQ was configured to enable two-way SMS conversations through Notifi 4, using Natural Language Processing for conversational understanding and routing to support self-service and Spanish-language interactions. The implementation emphasized conversational workflows and automated message handling, with configuration focused on intent recognition, message parsing and escalation rules aligned to customer service use cases.
The solution integrated KUBRA IQ with KUBRA iMobile for digital billing and payments and with Storm Center 5 for outage mapping, aligning inbound and outbound messaging with CRM and service team processes. Operational coverage targeted CRM and customer communications across the United States, with primary operational impact centered on JEA's Jacksonville service teams and their reporting streams.
Governance and rollout standardized messaging templates, two-way SMS procedures and reporting feeds to improve visibility for operations and service management. The engagement delivered faster customer interactions and enhanced reporting and visibility for JEA USA service teams, while preserving conversational records in Notifi 4 to support continuity and auditability.
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Public Service Company of New Mexico | Utilities | 3150 | $1.1B | United States | KUBRA | KUBRA IQ | Natural Language Processing | 2023 | n/a |
In 2023, Public Service Company of New Mexico implemented KUBRA IQ, a Natural Language Processing application, as part of a broader customer outage information upgrade. The initiative rolled out KUBRA Storm Center 5 functionality to deliver a mobile friendly, real time outage map with improved search by county, city, and ZIP code and added Spanish language support for customers in New Mexico.
KUBRA IQ was configured to provide Natural Language Processing capabilities that align with outage mapping use cases, including parsing customer location queries, normalizing place names and ZIP inputs, and supporting language detection to route content to Spanish language presentation. The implementation emphasized customer facing search relevance and intent recognition tied to the Storm Center outage map workflow.
Operational scope centered on customer communications and outage management for PNM customers across New Mexico, with the public facing outage map accessible on mobile devices. The combined deployment of KUBRA IQ and Storm Center 5 enhanced outage communications and transparency for customers through real time status updates, localized search, and multilingual support.
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Buyer Intent: Companies Evaluating KUBRA IQ
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