List of KURA Contact Center Service Customers
Glasgow, G4 0JY,
United Kingdom
Since 2010, our global team of researchers has been studying KURA Contact Center Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased KURA Contact Center Service for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using KURA Contact Center Service for Professional Services include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, ScottishPower, a United Kingdom based Utilities organisation with 932 employees and revenues of $6.19 billion and many others.
Contact us if you need a completed and verified list of companies using KURA Contact Center Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The KURA Contact Center Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Electricity of France | Utilities | 171862 | $151.0B | France | Kura. (CS) Ltd | KURA Contact Center Service | Professional Services | 2020 | n/a |
In 2020, Electricity of France implemented KURA Contact Center Service, a Professional Services application. The implementation was provided by vendor Kura. (CS) Ltd to support EDF Energy customer service operations in Sunderland, with contact center advisors staffed at the Sunderland site from October 2020 to October 2021. This deployment tied the KURA Contact Center Service directly to front-line customer care for EDF Energy customers.
The KURA Contact Center Service rollout emphasized advisor-facing modules and workflows for handling customer queries, payments processing, sales interactions, account setup, and appointment booking, reflecting standard contact center functional capabilities such as call routing and scripted advisor workflows. Operational scope was concentrated on the customer service function at the Sunderland site, with configuration focused on inbound and outbound advisor workflows, payment handling sequences, and account provisioning processes. Governance and operational procedures aligned to advisor shift staffing and scripted handling practices as indicated by the advisor role and duties.
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ScottishPower | Utilities | 932 | $6.2B | United Kingdom | Kura. (CS) Ltd | KURA Contact Center Service | Professional Services | 2017 | n/a |
In 2017 ScottishPower engaged Kura to deliver the KURA Contact Center Service in the Professional Services category, establishing a five-year strategic outsourcing contract for telephony handling services across the United Kingdom. The engagement went live on 1 February 2017, positioning Kura as ScottishPower's largest outsource customer service provider supported by around 1,000 Kura employees.
The KURA Contact Center Service implementation centered on telephony and call handling capabilities, scaling contact centre seat capacity with an additional 700 seats across two new sites. Functional emphasis included inbound call management, structured customer query resolution workflows, workforce provisioning and scheduling, and contact centre operations consistent with large scale telephony handling services.
Operational coverage focused on UK-based contact centres in Forres in Morayshire and the Sefton area of Liverpool, supporting ScottishPower customer service teams and aligning call handling with regional service teams. The rollout included a TUPE transfer of 500 employees from Capita to preserve service continuity and integrate experienced staff into Kura's operational and people development model.
Governance was defined by a competitive tender concluded in 2016 and a five-year strategic partnership that prioritized quality of telephony service delivery and UK-based call handling. Kura signaled use of the new sites to create learning environments for staff development and to provide a platform for further expansion within the UK, while ScottishPower emphasized the contracts will support current service teams and local communities.
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