List of Laiye Conversational AI Platform Customers
Beijing, x,
China
Since 2010, our global team of researchers has been studying Laiye Conversational AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Laiye Conversational AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Laiye Conversational AI Platform for Chatbots and Conversational AI include: Thalys, a Belgium based Transportation organisation with 657 employees and revenues of $5.83 billion, Wyeth Nutrition China, a China based Consumer Packaged Goods organisation with 2000 employees and revenues of $1.05 billion, Affinity Water, a United Kingdom based Utilities organisation with 1407 employees and revenues of $394.0 million, Nanyang Commercial Bank, a Hong Kong based Banking and Financial Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Laiye Conversational AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Laiye Conversational AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Affinity Water | Utilities | 1407 | $394M | United Kingdom | Laiye | Laiye Conversational AI Platform | Chatbots and Conversational AI | 2016 | n/a | In 2016 Affinity Water implemented the Laiye Conversational AI Platform in the Chatbots and Conversational AI category to augment its cloud-based contact centre infrastructure. The Laiye Conversational AI Platform was deployed alongside the organisation’s existing cloud contact centre platform provided by Puzzel to broaden customer engagement channels and introduce automated services. The implementation focused on conversational channels and automation including Web Chat, a fully automated secure payments facility compliant with PCI DSS requirements, speech analytics and automated call transcription for compliance and benchmarking, post-call surveys and agent scorecards. Configuration prioritized skills-based routing logic to align multiple staff talents with distinct Service Level Agreements and support targeted recorded messaging for geographically specific incidents such as flooding. Integrations executed as part of the rollout included a connection to Verint Workforce Management to improve call prediction accuracy and to manage hundreds of shifts, covering approximately 240 of the 300 contact centre agents. Seamless connectivity with third party applications consolidated payment processing, speech analytics and chat routing under a single contact point, supporting an operational environment that handles roughly 90,000 calls per month for a customer base of 3.5 million. Governance and performance monitoring were formalised through agent scorecards, post-call surveys and the use of speech analytics to surface trends and drive process changes. Affinity Water cited increased platform flexibility and scalability and reported early positive customer experiences with Web Chat, which accounted for about 3 percent of interactions or roughly 2,700 contacts per month, supporting a continued shift toward conversational self-service. | |
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Nanyang Commercial Bank | Banking and Financial Services | 20 | $2M | Hong Kong | Laiye | Laiye Conversational AI Platform | Chatbots and Conversational AI | 2021 | n/a | In 2021, Nanyang Commercial Bank began working with Laiye to deploy the Laiye Conversational AI Platform in Hong Kong, initiating an intelligent automation program across multiple business functions. The Laiye Conversational AI Platform, classified in the Chatbots and Conversational AI category, was applied to extend bot functionality and surface conversational automation across IT, operations, personal banking and other departments. The implementation incorporated conversational AI capabilities including NLP-driven intent classification and dialogue management to extend existing bots, alongside API integration capabilities to connect conversational workflows with downstream systems. Laiye Conversational AI Platform configurations focused on bot orchestration and automated conversational routing to support operational use cases and reduce manual intervention. Deployment was scoped to Hong Kong with a centralized platform model serving multiple departments, enabling broader API and NLP integrations as part of ongoing automation rollout that started in October 2021. The project improved business accuracy and reduced operational risk, and the implementation was recognized as a typical AI automation case in 2022. | |
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Thalys | Transportation | 657 | $5.8B | Belgium | Laiye | Laiye Conversational AI Platform | Chatbots and Conversational AI | 2017 | n/a | In 2017, Thalys implemented the Laiye Conversational AI Platform to build a multilingual customer service bot. The deployment targeted customer service and claims automation across Western Europe and launched in four languages, aligning with Chatbots and Conversational AI use cases. The implementation configured Laiye Conversational AI Platform capabilities for natural language understanding, dialogue management, and workflow automation to handle travel queries, claims, and reimbursements. The bot automated claims and reimbursement processes and was designed to orchestrate targeted conversational scenarios for passenger interactions. Integrations included direct connections to Salesforce and Navitia and other back office systems to surface booking and itinerary data for response generation and to trigger reimbursement workflows. Operational coverage focused on Thalys customer service teams and the claims and reimbursement business function across Western Europe. Governance and rollout followed staged language and scenario targeting, with the Laiye Conversational AI Platform providing orchestration and automation of end to end claim workflows. The deployment produced high deflection and a reported 99% automation rate for targeted scenarios, demonstrating operationalization of Chatbots and Conversational AI in production. | |
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Consumer Packaged Goods | 2000 | $1.1B | China | Laiye | Laiye Conversational AI Platform | Chatbots and Conversational AI | 2021 | n/a |
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