List of Layton ServiceDesk Customers
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Since 2010, our global team of researchers has been studying Layton ServiceDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Layton ServiceDesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Layton ServiceDesk for IT Service Management include: Leonardo United Kingdom, a United Kingdom based Aerospace and Defense organisation with 8500 employees and revenues of $3.29 billion, Wirral Community Health and Care, a United Kingdom based Healthcare organisation with 1683 employees and revenues of $116.0 million and many others.
Contact us if you need a completed and verified list of companies using Layton ServiceDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Layton ServiceDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Leonardo United Kingdom | Aerospace and Defense | 8500 | $3.3B | United Kingdom | Layton Technology | Layton ServiceDesk | IT Service Management | 2009 | n/a | In 2009 Leonardo United Kingdom implemented Layton ServiceDesk as part of its IT Service Management tooling. The deployment included Layton Technology's AuditWizard for automated IT asset discovery and inventory across an approximately 1,400-seat estate in the United Kingdom, with AuditWizard operating in production to improve visibility for license and hardware audits. Layton ServiceDesk functioned as the IT Service Management platform alongside AuditWizard, combining centralized asset inventory with standard service desk workflows and asset lifecycle tracking consistent with the IT Service Management category. Operational coverage focused on IT operations in the UK, where asset discovery and inventory data were used to support license compliance and hardware audit processes, and the source indicates production use with positive implementation outcomes for IT asset management. | |
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Wirral Community Health and Care | Healthcare | 1683 | $116M | United Kingdom | Layton Technology | Layton ServiceDesk | IT Service Management | 2018 | n/a | In 2018, Wirral Community Health and Care implemented Layton ServiceDesk as its IT Service Management solution to centralize incident handling and service request intake. The deployment supported clinicians and support staff based in Birkenhead, Merseyside, with operational reporting into the Service Delivery Manager and a defined contract period covering May 2018 to January 2019. Configuration emphasized core IT Service Management workflows, including incident management, service request fulfillment, account management and authentication tasks. Layton ServiceDesk was used to record customer interactions accurately, manage first contact fixes and fault workarounds, drive escalations, and provide service request guidance and end user advice during service disruption incidents. The implementation integrated with authentication and communications systems that were explicitly managed by the service desk team, including Microsoft Active Directory for group membership and security tasks, NHS mail for user and shared mailbox management, Staff Zone Intranet access, and VIA swivel VPN setup. Remote support tooling was operationalized through Bomgar for remote assistance, and mobile device encryption was governed via McAfee ePolicy Orchestrator, with Layton ServiceDesk acting as the central ticketing and audit record for these interactions. Operational governance defined service desk availability across business hours, structured escalation paths for incidents and service requests, and procedures for directing customers to third parties for requests outside the service catalogue. Day to day workflows included new user creation in AD and NHS mail, file and folder recovery and access provisioning, MS Office support and client network fault analysis, all recorded and tracked within Layton ServiceDesk to maintain service accountability under IT Service Management practices. |
Buyer Intent: Companies Evaluating Layton ServiceDesk
- VmWare, a Broadcom Company, a United States based Professional Services organization with 38300 Employees
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