List of LiveSmart by LiveHelp Customers
Gorle, 24020,
Italy
Since 2010, our global team of researchers has been studying LiveSmart by LiveHelp customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveSmart by LiveHelp for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveSmart by LiveHelp for Customer Support include: Politecnico di Milano, a Italy based Education organisation with 3147 employees and revenues of $840.0 million, Miele Italy, a Italy based Manufacturing organisation with 156 employees and revenues of $181.0 million, Mondoffice Italy, a Italy based Retail organisation with 324 employees and revenues of $160.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveSmart by LiveHelp, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveSmart by LiveHelp customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Miele Italy | Manufacturing | 156 | $181M | Italy | LiveHelp | LiveSmart by LiveHelp | Customer Support | 2023 | n/a | In 2023, Miele Italy engaged LiveHelp to deploy LiveSmart by LiveHelp for Customer Support, targeting D2C e-commerce touchpoints and post-sales assistance across its Italian operations. The engagement delivered a bespoke digital customer-care solution designed to centralize service interactions and support direct to consumer order and after-sales workflows. LiveSmart by LiveHelp was provisioned as a multichannel SaaS configuration, inferred from vendor positioning to include unified messaging, case management, and customer personalization capabilities. Configuration work emphasized agent workflow optimization and customer profile enrichment to enable more contextual and personalized responses from service representatives. Operational coverage encompassed Miele Italy customer care and after-sales teams, with the solution linked to D2C contact channels and post-sales service touchpoints to provide consistent customer context across channels. The technical architecture focused on a cloud hosted multichannel intake layer feeding a centralized case and knowledge management core to support omnichannel routing and servicing. Governance and rollout governance concentrated on operational workflows and agent scripting to standardize handling of post-sales inquiries and e-commerce support scenarios, with change management directed at customer care and after-sales functions. Outcomes explicitly reported in vendor materials include improved agent workflows and enhanced personalization for Miele Italy customers. | |
|
|
Mondoffice Italy | Retail | 324 | $160M | Italy | LiveHelp | LiveSmart by LiveHelp | Customer Support | 2023 | n/a | In 2023, Mondoffice Italy began using LiveSmart by LiveHelp for Customer Support to manage ecommerce customer interactions and agent workflows. The deployment targets multichannel front-end engagement for chat, ticketing and messaging to support online retail customer care across Mondoffice sales channels. LiveSmart by LiveHelp was configured to centralize chat routing, automated ticket creation and multichannel messaging, and to provide operator facing tooling for case handling and knowledge access. Configuration emphasis aligned with Customer Support platform capabilities such as role based agent consoles, automated ticket classification and workflows for time to first response, and the engagement reflects LiveHelp s Try&Buy multichannel positioning as inferred from vendor materials. Operational coverage focused on customer care and contact center operations, and Mondoffice cites LiveHelp for customer care improvements and streamlined operator training and responsiveness. Governance changes centered on updating ticket handling workflows and formalizing operator training practices, and the assignment of LiveSmart by LiveHelp is inferred from LiveHelp client listings and product positioning rather than a named public case study. | |
 |
Politecnico di Milano | Education | 3147 | $840M | Italy | LiveHelp | LiveSmart by LiveHelp | Customer Support | 2023 | n/a | In 2023, Politecnico di Milano implemented LiveSmart by LiveHelp as a Customer Support application to manage high daily volumes of student and administrative requests. The deployment centralized multichannel intake for campus services and student help desks, consolidating email, chat, and web inquiry streams into a single operational queue across the institution. LiveSmart by LiveHelp was provisioned as a self-provisioning multichannel customer-support SaaS, providing core Customer Support capabilities including centralized ticketing, real-time chat, a searchable knowledge base, automated routing and workflow orchestration consistent with enterprise support platforms. Configuration work emphasized channel consolidation, message routing rules and user role segmentation to align student-facing teams and administrative units with common handling procedures. Operational scope focused on campus services and student help desks, covering administrative departments and service desks that field admissions, enrollment and campus logistics questions. The implementation narrative indicates internal governance changes, with standardized intake workflows, centralized queue management and templated response libraries to ensure consistent handling across channels. Documentation and administrator controls were used to provision support agents and maintain service level procedures without external integration details disclosed. |
Buyer Intent: Companies Evaluating LiveSmart by LiveHelp
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||