List of LiveWorld Social Customer Service Customers
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Since 2010, our global team of researchers has been studying LiveWorld Social Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveWorld Social Customer Service for Customer Engagement, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveWorld Social Customer Service for Customer Engagement, Customer Support include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $681.00 billion, Rite Aid, a United States based Retail organisation with 31000 employees and revenues of $23.00 billion, Mount Sinai, a United States based Healthcare organisation with 48000 employees and revenues of $11.90 billion and many others.
Contact us if you need a completed and verified list of companies using LiveWorld Social Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveWorld Social Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Mount Sinai | Healthcare | 48000 | $11.9B | United States | LiveWorld | LiveWorld Social Customer Service | Customer Engagement,Customer Support | 2021 | n/a | In 2021 Mount Sinai implemented LiveWorld Social Customer Service to launch and moderate a private Facebook community called Navigating Dementia. The deployment used LiveWorld Social Customer Service within the Customer Engagement,Customer Support category to deliver caregiver and patient support services focused on continuity of care in the United States. Implementation centered on LiveWorld community moderation and management services, including private group moderation, content scheduling, member onboarding, and moderated discussion workflows. Configuration emphasized Facebook private group settings and moderation policy enforcement to maintain a secure patient and caregiver support environment under the LiveWorld Social Customer Service implementation. Operational coverage targeted caregiver networks and patients managing dementia, tying community activity to Mount Sinai patient support and CRM objectives to strengthen continuity of care. The engagement was operated on a U.S. scope and focused on caregiver and clinical guidance access rather than enterprise-wide system integration. Governance established moderated content policies and workflow for routing clinical questions toward clinical guidance channels, reinforcing safe community management under LiveWorld Social Customer Service. Launched in July 2021 the Navigating Dementia community reached approximately 600 members within the first 90 days and improved engagement and access to clinical guidance. | |
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Rite Aid | Retail | 31000 | $23.0B | United States | LiveWorld | LiveWorld Social Customer Service | Customer Engagement,Customer Support | 2020 | n/a | In 2020, Rite Aid implemented LiveWorld Social Customer Service to centralize social customer care in the Customer Engagement,Customer Support category and to support frontline customer service and social engagement workflows. The LiveWorld Social Customer Service deployment positioned LiveWorld agents and content-moderation services as the primary operating model for social channel response and community moderation during the COVID-19 surge in the United States. The implementation used dedicated LiveWorld agents and content-moderation services to manage inbound and outbound social interactions, and it incorporated curated user generated content into social engagement workflows. Operational coverage explicitly included Instagram, Facebook, Twitter, Yelp and Google Business, with services scoped to customer service, community management, and social engagement functions across Rite Aid’s consumer-facing channels. Governance and operational design emphasized moderated content pipelines and agent-delivered response processes, with LiveWorld providing the moderation ruleset and agent staffing as ongoing service components. The engagement began in 2020 and delivered measurable program outcomes reported in the case study, including a 137% increase in inbound content, 94% growth in outbound responses, and an estimated $375K ROI while leveraging curated user generated content. | |
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Walmart | Retail | 2100000 | $681.0B | United States | LiveWorld | LiveWorld Social Customer Service | Customer Engagement,Customer Support | 2012 | n/a | In 2012, Walmart implemented LiveWorld Social Customer Service to support Customer Engagement,Customer Support across its social channels in the United States. The deployment provided large scale social customer service and content moderation support covering Walmart corporate and more than 4,000 local Facebook pages, consolidating social CRM and brand protection operations into a single managed program. The implementation used LiveWorld Social Customer Service and the vendor's moderation and conversation management software, configured to ingest and triage inbound comments and messages, enforce brand protection workflows, and route CRM issues for resolution. Functional capabilities inferred from the case study included automated moderation queues, conversation assignment, response templates and escalation workflows to support distributed local page management and consistent brand responses. Operationally the program managed roughly 500,000 comments per month, peaking to about 800,000 per month during holiday periods, and operated across Walmart's US social channels to improve response coverage and brand safety. Governance emphasized centralized program management over local page operations, with defined moderation standards, conversation routing and CRM handoffs to customer service teams. |
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