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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of Logpickr Process Explorer 360 Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Credit Agricole Banking and Financial Services 80518 $29.3B France Logpickr Logpickr Process Explorer 360 Process Mining 2022 n/a In 2022, Credit Agricole en Bretagne, a regional unit of Credit Agricole, implemented Logpickr Process Explorer 360 to analyze and improve its home loan processes, deploying a Process Mining capability focused on operational excellence for the region. The deployment targeted banking home loan process discovery across multiple departments in the Brittany region with the explicit aim of removing bottlenecks and optimizing lead times. Logpickr Process Explorer 360 was configured for process discovery, visual end to end process mapping, bottleneck detection, and lead time analysis, leveraging the Logpickr engine now part of iGrafx to drive root cause investigation workflows. The implementation emphasized interactive process visualizations, trace level analytics, and repeatable scenario analysis typical of Process Mining to support operational teams and process owners. The rollout concentrated on multiple business functions related to the home loan lifecycle within the Brittany region, with governance driven by departmental operational teams using Process Explorer 360 outputs to prioritize remediation and process redesign. Initial outcomes reported in 2022 included faster bottleneck identification and improved end to end process transparency.
Orange Business Professional Services 24985 $8.4B France Logpickr Logpickr Process Explorer 360 Process Mining 2020 n/a In 2020, Orange Business Services in France deployed Logpickr Process Explorer 360 for Process Mining. The deployment targeted customer-service and CRM process analysis, using the application to visualize end-to-end process flows and surface previously undetectable improvement areas. Implementation scope centered on customer-service organizations within Orange Business Services, aligning with service operations and CRM process owners. The Logpickr Process Explorer 360 configuration emphasized process discovery and visualization capabilities common to Process Mining, enabling variant analysis, event-log driven sequence mapping, and identification of process deviations relevant to customer-service workflows. Functional modules used centered on CRM and customer-service process analysis as inferred from the vendor testimonial, with dashboards delivering activity timelines and hotspot visualization to process improvement teams. Operational use was concentrated in France with governance overseen by customer-service process owners and analytics teams to prioritize improvement initiatives, the tool providing visibility that highlighted areas for process redesign that were previously not detectable per the product testimonial. Logpickr Process Explorer 360 was therefore positioned as an analytical layer for Process Mining supporting CRM and customer-service business functions at Orange Business Services.
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