List of Loop Contact Centre Outsourcing Customers
Loop Contact Solutions
111 Paseo de Roxas,
Makati, x,
Philippines
Makati, x,
Philippines
63 855 947 5667
Professional Services
37
$4M
Since 2010, our global team of researchers has been studying Loop Contact Centre Outsourcing customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Loop Contact Centre Outsourcing for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Loop Contact Centre Outsourcing for Professional Services include: Yorkshire Water, a United Kingdom based Utilities organisation with 2750 employees and revenues of $1.56 billion, ScholarshipOwl, a United States based Education organisation with 41 employees and revenues of $10.0 million, OneBlade, a United States based Consumer Packaged Goods organisation with 10 employees and revenues of $3.0 million, Weiss Research, a United States based Media organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Loop Contact Centre Outsourcing, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Loop Contact Centre Outsourcing customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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OneBlade | Consumer Packaged Goods | 10 | $3M | United States | Loop Contact Solutions | Loop Contact Centre Outsourcing | Professional Services | 2020 | n/a |
In 2020, OneBlade engaged Loop Contact Centre Outsourcing, a Professional Services solution, to provision a dedicated outsourced customer experience team. The engagement focused on inbound email and chat customer service and on sales and retention for an ecommerce razor brand in the United States, with Loop Contact Centre Outsourcing handling ticket triage, structured first response workflows, and conversion oriented service interactions.
Deployment operated as a dedicated outsourced CX team providing day to day agent coverage, ticket backlog remediation, and revenue oriented customer outreach. Loop reports eliminating the backlog in two weeks, achieving a one hour first response time and maintaining high CSAT, and converting service interactions into revenue through sales and retention activities, with governance centered on queue prioritization and response SLAs managed by the Loop team to sustain shortened first response times and elevated customer satisfaction.
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ScholarshipOwl | Education | 41 | $10M | United States | Loop Contact Solutions | Loop Contact Centre Outsourcing | Professional Services | 2023 | n/a |
In 2023, ScholarshipOwl is cited by Loop Contact Solutions as using Loop Contact Centre Outsourcing to manage customer acquisition and support for its US scholarship platform. ScholarshipOwl uses Loop Contact Centre Outsourcing in the Professional Services category to handle inquiries and application-help workflows via Philippine-based delivery.
Implementation scope centers on contact center functions common to outsourced BPO services, including inbound inquiry handling, application assistance workflows, and customer acquisition outreach. Loop Contact Centre Outsourcing is described as providing agent-led application guidance and workflow orchestration to support applicants and surface issues for ScholarshipOwl support teams.
Loop Contact Solutions public references do not disclose exact engagement dates, integration specifics, or an implementation timeline, so the 2023 year is an estimate based on published client listings and marketing content. Operationally the relationship aligns ScholarshipOwl customer support and acquisition functions in the United States with Philippine-based contact center operations, and category-aligned Professional Services deployments typically incorporate service level monitoring, quality assurance, and agent training to sustain application-help workflows.
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Weiss Research | Media | 10 | $1M | United States | Loop Contact Solutions | Loop Contact Centre Outsourcing | Professional Services | 2023 | n/a |
In 2023, Weiss Research implemented Loop Contact Centre Outsourcing in the Professional Services category to provide outsourced contact centre services for financial-research customer interactions and subscriber-facing support in the United States. Loop Contact Solutions lists Weiss Ratings as a customer for these services, though the exact contract date and detailed scope are not published and the year shown is an estimate based on vendor materials.
Loop Contact Centre Outsourcing was configured to handle core contact centre capabilities aligned with subscriber support workflows, including inbound customer service for financial research inquiries, channel handling across phone and email, and standard contact centre processes such as routing, escalation, and ticketing. The deployment reflects typical Professional Services contact centre configurations for small media publishers, with provider-side knowledge management and operational procedures supporting subscriber-facing engagement.
Operational coverage is stated as the US region and the implementation directly affects customer support and subscriber services functions within Weiss Research. Governance specifics and contract terms are not publicly disclosed, therefore organizational rollout and internal process changes are not documented beyond the vendor listing and the estimated 2023 engagement.
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Yorkshire Water | Utilities | 2750 | $1.6B | United Kingdom | Loop Contact Solutions | Loop Contact Centre Outsourcing | Professional Services | 2009 | n/a |
In 2009, Yorkshire Water deployed Loop Contact Centre Outsourcing as the operational model for its customer services arm, recorded under the Professional Services category. The implementation was operated by Loop Customer Management Ltd, running a 500 seat contact center, and included deployment of Verint Impact 360 Quality Monitoring to capture and evaluate customer interactions as part of the Loop Contact Centre Outsourcing service.
The solution architecture centralized analytics-driven quality monitoring and recording, capturing both voice and agent desktop activity to create a unified interaction record. Impact 360 Quality Monitoring provided encryption and secure storage capabilities to support PCI Data Security Standard requirements, and the recording capability extended to the Regional Operational Control Center in Bradford for regulatory and emergency call compliance.
Operational coverage included customer service, contact center operations, IT incident response support, and workforce development functions, with audio and screen capture used to assess agent performance and training needs. The deployment delivered automated archival retrieval and recording workflows through Impact 360, enabling faster access to historical interactions for team leaders and IT staff and supporting structured quality monitoring and coaching processes.
Governance and process changes focused on centralized interaction analysis and routine quality monitoring, with Loop and Yorkshire Water using recorded interactions to identify call drivers and emerging trends. Explicit outcomes reported included automated retrieval of archived interactions that previously required lengthy manual search, and enhanced data security through encryption to protect sensitive cardholder information under PCI controls.
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Buyer Intent: Companies Evaluating Loop Contact Centre Outsourcing
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Loop Contact Centre Outsourcing Coverage
Loop Contact Centre Outsourcing is a Professional Services solution from Loop Contact Solutions.
Companies worldwide use Loop Contact Centre Outsourcing, from small firms to large enterprises across 21+ industries.
Organizations such as Yorkshire Water, ScholarshipOwl, OneBlade and Weiss Research are recorded users of
Loop Contact Centre Outsourcing for Professional Services.
Companies using Loop Contact Centre Outsourcing are most concentrated in Utilities, Education and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Loop Contact Centre Outsourcing are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Loop Contact Centre Outsourcing across Americas, EMEA, and APAC.
Companies using Loop Contact Centre Outsourcing range from small businesses with 0-100 employees - 75%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of Loop Contact Centre Outsourcing include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Loop Contact Centre Outsourcing customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Professional Services.