List of Lumoa Platform Customers
Helsinki, 00580,
Finland
Since 2010, our global team of researchers has been studying Lumoa Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lumoa Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lumoa Platform for Customer Experience include: Telia Sweden, a Sweden based Communications organisation with 4862 employees and revenues of $3.18 billion, Huel Ltd, a United Kingdom based Retail organisation with 800 employees and revenues of $183.0 million, Suunto, a Finland based Retail organisation with 500 employees and revenues of $110.0 million, Parques Reunidos Servicios Centrales, a Spain based Professional Services organisation with 84 employees and revenues of $9.0 million and many others.
Contact us if you need a completed and verified list of companies using Lumoa Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lumoa Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Huel Ltd | Retail | 800 | $183M | United Kingdom | Lumoa | Lumoa Platform | Customer Experience | 2019 | n/a |
In 2019, Huel Ltd deployed the Lumoa Platform as part of its Customer Experience tooling to centralize customer feedback analysis and identify areas for opportunities and business growth. The Lumoa Platform was positioned to ingest multi source feedback and provide unified reporting as a core Customer Experience capability.
Implementation consolidated feedback captured via Tableau, Zendesk and the Lumoa Platform, with data flows configured to route tickets and survey inputs into Lumoa for text analytics, automated tagging, sentiment classification and dashboard reporting. The deployment emphasized feedback aggregation, insight visualization and ongoing dashboarding as functional capabilities delivered by the Lumoa Platform.
Operational ownership rested with the Customer Insights Manager based in Tring and the Lead Customer Experience Executive, with the platform used cross functionally across Marketing and NPD to translate consumer needs into current and developing business goals. Governance included defined workflows for insight handoff into product development and marketing planning, and routine reporting cadence to ensure customer feedback informed prioritization and roadmap discussions.
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Parques Reunidos Servicios Centrales | Professional Services | 84 | $9M | Spain | Lumoa | Lumoa Platform | Customer Experience | 2021 | n/a |
In 2021, Parques Reunidos Servicios Centrales deployed the Lumoa Platform to analyze NPS, reviews and complaints across its approximately 60 parks. The deployment targeted Customer Experience and operations across Europe and beyond, centralizing text analytics and NPS tracking to surface weekly actionable insights and enable rapid, localized decisions.
The implementation configured the Lumoa Platform to ingest feedback streams, apply sentiment and topic analysis, and produce park level dashboards and weekly insight reports. Functional capabilities included NPS trend monitoring, review and complaint categorization, alerting for emergent issues, and role based views for park managers and central CX teams.
Operational rollout began with a handful of users in 2021 and expanded to hundreds by 2022, extending platform access to park operations and customer experience owners. As a result the Lumoa Platform supported broader CX ownership at the park level and contributed to reported improvements in service and sales at individual parks, while establishing a weekly governance cadence for decision making and issue resolution.
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Suunto | Retail | 500 | $110M | Finland | Lumoa | Lumoa Platform | Customer Experience | 2018 | n/a |
In 2018 Suunto implemented the Lumoa Platform to automate multi-language customer feedback analysis within the Customer Experience category. The deployment began in fall 2018 and was scoped to support product development, consumer support and marketing workflows.
The Lumoa Platform was configured with tailored topical categorization and automated translation to process feedback from global channels, enabling structured extraction of themes and sentiment for product and support teams. Configuration work focused on iterative topic tuning and automated tagging to reduce manual labeling and accelerate decision triage.
Operational coverage centered on product management and consumer insights functions, where outputs from the Lumoa Platform were embedded into prioritization workflows and product backlog discussions. The deployment consolidated inputs from global customer channels to provide thematic reporting for marketing and service operations.
Governance emphasized adoption of automated insights into decision gates and release planning, with product teams using Lumoa Platform outputs to prioritize feature changes. The implementation reduced manual effort and helped product teams prioritize feature changes that improved NPS/CSAT over the following year.
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Communications | 4862 | $3.2B | Sweden | Lumoa | Lumoa Platform | Customer Experience | 2021 | n/a |
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