List of Marval Mpower Customers
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Since 2010, our global team of researchers has been studying Marval Mpower customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Marval Mpower for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Marval Mpower for IT Service Management include: City of Ottawa, a Canada based Government organisation with 17000 employees and revenues of $3.47 billion, Jazz Aviation, a Canada based Transportation organisation with 4200 employees and revenues of $1.60 billion, Fire and Rescue NSW, a Australia based Government organisation with 7265 employees and revenues of $656.0 million, Upper Canada District School Board Canada, a Canada based Education organisation with 4200 employees and revenues of $340.0 million and many others.
Contact us if you need a completed and verified list of companies using Marval Mpower, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Marval Mpower customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of Ottawa | Government | 17000 | $3.5B | Canada | Marval Software | Marval Mpower | IT Service Management | 2007 | Marval North America | In 2007, the City of Ottawa implemented Marval Mpower for IT Service Management. The Canada region deployment was delivered with Marval North America and established an integrated municipal service platform that began in IT and was extended across the city. The implementation standardized workflows and introduced a common request number to support transfers between groups, enabling consistent request handling, traceability, and consolidated reporting. Configuration emphasized service request and incident handling workflows plus reporting capabilities consistent with IT Service Management operational terminology. Marval Mpower was expanded into multiple non-IT areas including Transit, Environmental Services, Finance, Payroll, and Ottawa Public Health to create a single integrated service platform across the municipality. The platform centralized service intake and provided a shared request identifier to support cross-group collaboration and unified reporting across departments. Governance changes accompanied the rollout, with standardized workflows and request numbering used to restructure inter-departmental handoffs and reporting processes. The documented expansion into non-IT usage improved cross-group collaboration and reporting capabilities according to implementation notes. | |
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Fire and Rescue NSW | Government | 7265 | $656M | Australia | Marval Software | Marval Mpower | IT Service Management | 2019 | n/a | In 2019, Fire and Rescue NSW deployed Marval Mpower as its IT Service Management platform. The Marval Mpower implementation was operated by a five person service desk team and used to receive, record and track incidents and service requests across the organisation, handling roughly 4,000 contacts per month via walk up, telephone and email channels and by picking up requests from the service management tool. Configuration centered on incident management and request fulfillment workflows, with first and second level technical support responsibilities defined for the service desk. Ticket lifecycle controls included SLA timers and structured escalation paths, and analysts performed onsite support and travel as required. The service desk used Marval Mpower to log detailed incident records, progress updates and resolution notes to support timely response and handoffs. Operational coverage for Marval Mpower extended across FRNSW IT Services supporting staff and partner users, and the application was used in conjunction with IT teams to set up and maintain user access and security rights. Support activities emphasized multi-channel communication, escalation to specialist IT technical staff when needed, and accurate tracking of all incoming requests. Governance relied on documented service desk processes, SLA adherence and escalation workflows to enforce timely handling and escalation of incidents and service requests. Recording and tracking requirements within Marval Mpower were used to preserve auditability and to coordinate handoffs between the service desk and other technical teams responsible for access and security configuration. | |
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Jazz Aviation | Transportation | 4200 | $1.6B | Canada | Marval Software | Marval Mpower | IT Service Management | 2010 | n/a | In 2010, Jazz Aviation implemented Marval Mpower to strengthen IT Service Management across its Canada operations as part of an ITIL-aligned improvement program covering North America. The Marval Mpower deployment was positioned to centralize service operations and establish a single platform for service desk and operational reporting within the airline IT organization. The implementation enabled explicit support for Incident Management, Change Management, Request Fulfilment, Service Portfolio Management and Service Level Management, with configuration focused on standardized workflows, ticket lifecycle orchestration, SLA tracking and a service portfolio catalog. Marval Mpower was used to formalize request and change workflows and to provide consolidated operational reporting for IT teams responsible for supporting flight systems and airline operations in the Canada region. Governance followed ITIL practices with structured process ownership for incident and change control and a phased rollout across North America starting in Canada. The deployment led to a reported 19 percentage point increase in user satisfaction, rising from approximately 64 percent to 83 percent, and contributed to improved stability and availability of key flight systems together with better operational reporting and processes. | |
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Education | 4200 | $340M | Canada | Marval Software | Marval Mpower | IT Service Management | 2016 | Marval North America |
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