List of Mava Customers
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Since 2010, our global team of researchers has been studying Mava customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mava for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mava for Customer Support include: Amulet Protocol, a Singapore based Professional Services organisation with 15 employees and revenues of $2.0 million, Nimbus, a Vietnam based Banking and Financial Services organisation with 10 employees and revenues of $2.0 million, Cosmos, a Vietnam based Government organisation with 14 employees and revenues of $2.0 million, Mava, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Mava, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mava customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Amulet Protocol | Professional Services | 15 | $2M | Singapore | Koia Global | Mava | Customer Support | 2023 | n/a | In 2023, Amulet Protocol deployed Mava on their website as a Customer Support application to handle client-facing inquiries for its professional services operations. Amulet Protocol uses Mava for Customer Support to centralize incoming requests and maintain a persistent conversation record accessible to its small operations team. The implementation embeds the full Mava web widget on the corporate site, positioning the website as the primary support channel rather than a separate portal. This configuration aligns the application, company, and business function in a single web-hosted support layer. The Mava implementation configures core Customer Support capabilities common to the category, including a web chat interface, session history and transcripts, lightweight ticket creation and assignment, canned responses, and a centralized shared inbox for a compact team. Configuration is proportionate to a 15 person organization, with role-based access and simple routing rules to route inquiries to operations and client success personnel. Automation is focused on triage workflows and templated responses rather than extensive enterprise orchestration. Operational coverage is limited to client services and operations, with a rollout delivered via the website and managed by internal staff. Governance centers on conversational standards, knowledge base content ownership, response template maintenance, and defined routing and escalation rules to ensure consistent handling of inbound requests. No system integrator or prior named platform is referenced in the deployment notes. | |
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Cosmos | Government | 14 | $2M | Vietnam | Koia Global | Mava | Customer Support | 2023 | n/a | In 2023, Cosmos deployed Mava on its public website to provide Customer Support for its government-focused services. The Vietnam-based organization with 14 employees embedded Mava into https://www.cosmos.network/ to centralize customer-facing support interactions. The deployment follows a cloud-hosted SaaS pattern common for the Customer Support category, optimized for lightweight administration and direct web engagement. Configuration centered on a web-embedded support widget delivering real-time chat, ticket capture, and self-service FAQ access consistent with Customer Support platforms, with workflows configured for a small centralized support team. Operational scope is focused on customer service and stakeholder inquiries through the corporate site, and governance is organized around core staff administration and streamlined support workflows. Mava is used as the primary Customer Support application to handle incoming web requests and to structure basic triage and response processes. | |
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Mava | Professional Services | 10 | $1M | United Kingdom | Koia Global | Mava | Customer Support | 2023 | n/a | In 2023, Mava implemented Mava for Customer Support on its public website. The deployment uses the Koia Global supplied application Mava as the primary customer-facing support channel for a UK professional services firm with around 10 employees, embedding support directly into the corporate site for client outreach and case intake. The implementation configures the Mava application to operate as a web-embedded support widget and ticket capture system, preserving conversation history and customer context. Typical Customer Support capabilities were enabled, including ticket creation from web sessions, prioritized categorization, agent inbox workflows, and a lightweight knowledge base search to assist first response and resolution workflows. Operational coverage is focused on client-facing support for professional services engagements, with internal assignment of tickets to a small support roster and defined ticket lifecycle governance. Rollout was limited to the website channel, with process adjustments for triage and ownership to align with the companys compact team structure, and the Mava application serves as the centralized support interface for ongoing customer interactions. | |
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Banking and Financial Services | 10 | $2M | Vietnam | Koia Global | Mava | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating Mava
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