List of MessageBird Inbox Customers
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Since 2010, our global team of researchers has been studying MessageBird Inbox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MessageBird Inbox for Customer Engagement, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MessageBird Inbox for Customer Engagement, Customer Support include: Aramex, a United Arab Emirates based Transportation organisation with 18000 employees and revenues of $1.55 billion, Guzman y Gomez, a Australia based Leisure and Hospitality organisation with 13000 employees and revenues of $330.0 million, CARSOME, a Malaysia based Communications organisation with 1900 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using MessageBird Inbox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MessageBird Inbox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aramex | Transportation | 18000 | $1.6B | United Arab Emirates | MessageBird | MessageBird Inbox | Customer Engagement,Customer Support | 2021 | n/a | In 2021, Aramex implemented MessageBird Inbox and Flow Builder in its Australia & New Zealand operations. The deployment shifted delivery tracking and routine delivery support from calls and email to WhatsApp-based automated journeys and agent-handled chats. This MessageBird Inbox implementation supported customer service and logistics functions in the Customer Engagement,Customer Support category. Configuration centered on MessageBird Inbox for unified conversational routing and Flow Builder for orchestrating automated journeys and reusable message templates. Functional capabilities implemented included automated delivery tracking flows, agent handover and queueing for chat escalation, and conversational orchestration to manage high volume two way WhatsApp interactions. The architecture emphasized automated journey orchestration with seamless escalation to human agents to preserve context across automation and live chat. Operational scope covered Aramex Australia and New Zealand customer service and logistics teams, processing more than 500,000 WhatsApp messages per month. The channel shift reshaped agent workflows and first contact handling, increasing agent productivity by approximately 2.7x and substantially reducing inbound call volume. Governance moved toward centralized WhatsApp channel management and ownership of automated journey logic in Flow Builder to standardize responses and handoffs. | |
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CARSOME | Communications | 1900 | $250M | Malaysia | MessageBird | MessageBird Inbox | Customer Engagement,Customer Support | 2022 | n/a | In 2022, CARSOME deployed MessageBird Inbox to centralize multi-channel customer communications for complex car-buying journeys. CARSOME MessageBird Inbox Customer Engagement,Customer Support supports CRM and sales support across its APAC footprint. The deployment used MessageBird Inbox alongside Flow Builder and WhatsApp to automate notification workflows and agent-assisted conversations. Configuration emphasized shared inbox routing, message threading, and automated status updates to shorten handoffs and enable pre-screening within the sales workflow. Integrations focused on CRM synchronization and operational support for sales teams, enabling inbound and outbound customer context to be surfaced during interactions. The implementation centralized multi-channel inputs into a single operational view, improving agent triage and escalation processes across regional sites. Governance established centralized inbox ownership within CRM and sales support, with process changes to route pre-screen conversations into conversion workflows. CARSOME reported that over 10 percent of orders were converted during pre-screen via WhatsApp and that response times were approximately 60 percent faster after the MessageBird Inbox rollout. | |
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Guzman y Gomez | Leisure and Hospitality | 13000 | $330M | Australia | MessageBird | MessageBird Inbox | Customer Engagement,Customer Support | 2021 | n/a | In 2021, Guzman y Gomez implemented MessageBird Inbox as a centralized platform for Customer Engagement,Customer Support across its APAC operations. The deployment used MessageBird Inbox to consolidate messaging and establish a single operational channel for customer interactions and engagement workflows. The implementation leveraged MessageBird Inbox with Flow Builder to orchestrate omnichannel conversation flows, configure automated routing and escalation, and support agent handoff within a unified inbox. Configuration emphasized template-driven responses and workflow automation to standardize customer-facing interactions and accelerate agent response times. MessageBird Inbox was integrated directly with WhatsApp, Google Business Messages, Facebook Messenger and Instagram messaging to unify inbound channels into one support and engagement pipeline. Operational scope covered customer service, marketing engagement and sales conversion workflows across Guzman y Gomez locations in the APAC region, enabling consistent handling of customer-initiated conversations. Governance centered on centralized inbox management and workflow orchestration, shifting channel ownership to a consolidated support function and establishing standardized routing and escalation practices. The rollout was executed rapidly, instrumenting Flow Builder logic and agent routing rules to operational teams within days, and enabling centralized monitoring of message volumes and response SLAs. The deployment reportedly improved customer response and conversion, delivering a 40% increase in sales, a 34% reduction in marketing spend, and a 10x increase in customer-initiated conversations within days of deployment, as reported by Guzman y Gomez. These outcomes reflect the combined effect of MessageBird Inbox channel consolidation, Flow Builder automation and unified operational handling. |
Buyer Intent: Companies Evaluating MessageBird Inbox
- Martlenz Research, a India based Professional Services organization with 150 Employees
- BlackRock, a United States based Banking and Financial Services company with 19900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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