List of Meya Customers
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Since 2010, our global team of researchers has been studying Meya customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Meya for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Meya for Chatbots and Conversational AI include: PlayStation, a United States based Professional Services organisation with 128400 employees and revenues of $72.00 billion, ESPN, a United States based Media organisation with 9500 employees and revenues of $4.21 billion, Inside Weather, a United States based Manufacturing organisation with 120 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Meya, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Meya customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ESPN | Media | 9500 | $4.2B | United States | Meya | Meya | Chatbots and Conversational AI | 2022 | n/a | In 2022, ESPN deployed Meya to augment customer engagement and support for online initiatives such as the NCAA Tournament Challenge and fantasy sports. The Meya platform is used as a Chatbots and Conversational AI solution to deliver event-driven fan interactions and contest flows across ESPN digital properties in the United States, with a focus on multi-channel delivery during high traffic sports events. ESPN configured Meya conversational workflows, natural language understanding, session and state management, and contest orchestration templates to handle bracket interactions and fantasy queries. The implementation emphasizes automated, stateful conversation handling and template-based contest flows consistent with Chatbots and Conversational AI functional patterns, enabling rapid authoring of event-specific interactions and rule-driven messaging. Operational coverage centers on ESPN contest and fantasy business functions, integrating Meya with ESPN online contest and fantasy platforms to surface contest state and authenticated user context through API-driven calls. Governance and operational playbooks were structured around event cycles, including content update procedures for schedules and roster changes, moderation and escalation workflows to human support, and capacity planning for tournament peaks. | |
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Inside Weather | Manufacturing | 120 | $15M | United States | Meya | Meya | Chatbots and Conversational AI | 2024 | n/a | In 2024 Inside Weather implemented Meya as its customer-facing conversational layer to support ecommerce order-status, returns and photo-upload workflows, deploying a solution categorized as Chatbots and Conversational AI. The implementation targeted customer support and ecommerce operations across the United States, positioning Meya to handle routine inquiries and surface cases requiring human intervention. The deployment centered on conversational workflow design for order-status flows, returns processing, and photo-upload handling, using Meya for intent recognition, slot filling, and multi-step dialogue orchestration. The case study references five unique integrations, including Shopify for order-status lookup, and the implementation leveraged API and webhook connectivity to orchestrate data retrieval and file handling typical of Chatbots and Conversational AI platforms. The bot launched in about six weeks per the vendor case study, following a focused implementation window that covered flow configuration, integration endpoints, and operational handoff rules for escalations. The rollout placed responsibility for ongoing governance within the support and ecommerce operations teams, aligning conversational intents to existing support workflows and defining escalation paths to human agents. Outcomes cited in the case study include an approximately 25 percent reduction in inbound complex support tickets and an improvement in customer experience in the United States. Meya remains the active application driving conversational support for Inside Weather, with the Chatbots and Conversational AI deployment scoped to ecommerce customer service functions. | |
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PlayStation | Professional Services | 128400 | $72.0B | United States | Meya | Meya | Chatbots and Conversational AI | 2022 | n/a | In 2022 PlayStation implemented Meya to power its conversational app for player support. The deployment runs in production across global markets and supports major PlayStation operations in the United States, focusing on automating player support interactions and deflecting routine work away from human agents. PlayStation configured Meya with conversational workflows, intent classification and automated response handling typical of Chatbots and Conversational AI platforms. The implementation emphasizes scripted and contextual dialogue management to resolve common account, entitlement and troubleshooting inquiries, with Meya serving as the primary conversational interface within player support channels. According to the vendor the PlayStation bot processes over 5 million messages monthly and achieves a reported success and deflection rate above 50 percent, indicating sustained production-scale usage. Operational coverage centers on customer support and agent-deflection across major PlayStation support centers, enabling continuous message handling and automated workload reduction for support teams. Governance centers on conversation quality monitoring and iterative tuning to maintain deflection rates and alignment with support workflows. PlayStation retains human agent escalation and oversight of conversational performance as part of its service operations. |
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