List of MiaRec Auto QA Customers
Campbell, 95008, CA,
United States
Since 2010, our global team of researchers has been studying MiaRec Auto QA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MiaRec Auto QA for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MiaRec Auto QA for Customer Analytics include: Isp.Net, a United States based Construction and Real Estate organisation with 75 employees and revenues of $15.0 million, Advantage Reserve, a United States based Professional Services organisation with 50 employees and revenues of $6.0 million, Colorado Health Benefit Exchange, a United States based Insurance organisation with 26 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using MiaRec Auto QA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MiaRec Auto QA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advantage Reserve | Professional Services | 50 | $6M | United States | MiaRec | MiaRec Auto QA | Customer Analytics | 2025 | n/a |
In 2025, Advantage Reserve implemented MiaRec Auto QA to automate contact-center quality assurance across reservation calls. The deployment focused on a US-based hospitality contact center and leveraged Customer Analytics to standardize call evaluation and agent coaching workflows.
The implementation used MiaRec Auto QA alongside MiaRec sentiment analysis to automate call scoring, detect incomplete transactions, and generate QA records for every reservation interaction. Functional capabilities implemented included automated evaluation logic, sentiment-driven tagging to surface at-risk transactions, and programmatic selection of coaching candidates based on scored interactions.
Operational coverage was scoped to contact-center QA and coaching within the United States, encompassing reservation agents, supervisors, and QA staff. The solution consumed call recordings and QA metadata to centralize evaluations, and routed flagged interactions into supervisor workflows for timely remediation and coaching.
Governance and process changes established automated QA rules and escalation criteria tied to sentiment triggers, and restructured coaching cadence to prioritize calls identified by MiaRec Auto QA. Supervisors were prompted directly by system evaluations to schedule focused coaching, reducing reliance on manual sampling.
Outcomes reported by Advantage Reserve included 100% call-evaluation coverage, a reduction in manual QA effort totaling over 800 hours saved annually, and an improvement in average agent scores by approximately 12 percent. These results were achieved through the application of MiaRec Auto QA and sentiment analysis to reservation call QA and coaching workflows.
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Colorado Health Benefit Exchange | Insurance | 26 | $3M | United States | MiaRec | MiaRec Auto QA | Customer Analytics | 2025 | n/a |
In 2025 Colorado Health Benefit Exchange appears on MiaRec's public customer list and is inferred to be using MiaRec Auto QA to support contact center and enrollment operations. The implementation signal links Colorado Health Benefit Exchange, the application MiaRec Auto QA, and the Customer Analytics category to operational functions around call handling and enrollment support.
Based on category aligned capabilities typical for Customer Analytics, MiaRec Auto QA usage would focus on automated quality assurance workflows, interaction recording and speech to text transcription, rule based scoring and exception detection, and dashboards for agent coaching and quality management. Specific modules deployed, integration points, rollout timeline, and outcomes are not published by MiaRec and remain unconfirmed, the inference derives from the vendor's customer listing rather than a detailed case study.
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Isp.Net | Construction and Real Estate | 75 | $15M | United States | MiaRec | MiaRec Auto QA | Customer Analytics | 2025 | n/a |
In 2025, Isp.Net deployed MiaRec Auto QA in its customer support contact center to automate call evaluations and centralize quality assurance workflows. Isp.Net positioned MiaRec Auto QA as a Customer Analytics application to increase visibility into agent performance and customer experience signals across its United States operations.
The implementation leveraged MiaRec Sentiment Analysis and Voice-of-the-Customer features to flag at-risk customers and surface sentiment trends within recorded interactions. Configuration emphasized automated scoring and exception-based alerts so QA staff could prioritize reviews, converting manual review queues into targeted intervention workflows.
Operational scope covered contact-center QA and customer retention teams, with tooling embedded into daily QA cycles to drive timely outreach to at-risk accounts. The deployment supported standard contact-center functional workflows, including call capture, automated evaluation, sentiment tagging, and case escalation orchestration.
Rollout included process changes to QA governance, shifting from broad manual sampling to rule-driven automated evaluations and alerting. QA teams adopted new review criteria and escalation steps tied to sentiment and voice-of-the-customer signals, enabling more consistent coaching and retention follow up.
Outcomes reported by Isp.Net include a 900% increase in performance visibility, a savings of over 52 days of manual QA effort annually, and a 42% improvement in Net Promoter Score, reflecting the direct use of MiaRec Auto QA and its sentiment and voice-of-the-customer capabilities in support of contact-center quality and retention efforts.
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Buyer Intent: Companies Evaluating MiaRec Auto QA
Discover Software Buyers actively Evaluating Enterprise Applications
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