List of Mitel InAttend Customers
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Since 2010, our global team of researchers has been studying Mitel InAttend customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel InAttend for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel InAttend for Collaboration include: Carlsberg Group, a Denmark based Consumer Packaged Goods organisation with 36056 employees and revenues of $14.17 billion, Taxi Stockholm, a Sweden based Transportation organisation with 3360 employees and revenues of $212.0 million, Heilig Hartziekenhuis Mol, a Belgium based Healthcare organisation with 500 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel InAttend, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel InAttend customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Carlsberg Group | Consumer Packaged Goods | 36056 | $14.2B | Denmark | Mitel | Mitel InAttend | Collaboration | 2024 | n/a | In 2024, Carlsberg Group implemented Mitel InAttend as part of a broader MiVoice MX-ONE and MiContact Center migration into Microsoft Azure to modernize contact center and CRM-integrated communications across its UK and Western Europe operations. Mitel InAttend was deployed within the Collaboration stack to provide attendant and queue handling as a component of the MiVoice attendant and CMG application suite, supporting centralized call intake and operator console workflows. The implementation configured Mitel InAttend to manage attendant console routing and queue priorities while MiContact Center delivered contact center handling and MX-ONE provided cloud-hosted session control in Azure. Configuration work focused on attendant routing rules, queue management, and the delivery of caller context into CRM workflows to support service and sales user interactions. Integrations included CRM integration to enable screen pops and call context handoff between contact center agents and business applications, combined with Microsoft Azure infrastructure to improve scalability and reduce operating risk and costs. Operational scope covered Carlsberg Group contact center operations across UK and Western Europe, and governance activities aligned attendant handling and contact center workflows with CRM processes to accelerate the cloud migration and improve CRM integration outcomes. | |
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Heilig Hartziekenhuis Mol | Healthcare | 500 | $5M | Belgium | Mitel | Mitel InAttend | Collaboration | 2022 | Damovo | In 2022, Heilig Hartziekenhuis Mol implemented Mitel InAttend as a Collaboration application to centralize on-site attendant and directory functions supporting patient and staff communications. Mitel InAttend was deployed as part of the hospital's Mitel attendant and CMG footprint to provide a single point of contact for incoming clinical and administrative calls. The deployment integrated Mitel InAttend with MiVoice MX-ONE and Mitel Workflow Studio, configuring attendant console capabilities, automated call routing, directory lookup, and voicemail-to-text workflows. Mitel Workflow Studio was used to model IT support handoffs and to drive voicemail transcription workflows that feed attendant queues and support ticket initiation. Operational scope focused on the hospital site in Belgium, covering reception, nursing stations, and the IT support function, aligning Collaboration tooling with front-office and clinical communications. The implementation emphasized on-site attendant operations and directory management as the primary business functions impacted. The project was delivered by Damovo Belgium, which performed systems integration and led operational handover to hospital IT governance, including attendant workflow updates and support runbooks. Reported outcomes included improved patient and staff communications and reduced process cost through voicemail-to-text automation and streamlined attendant handling. | |
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Taxi Stockholm | Transportation | 3360 | $212M | Sweden | Mitel | Mitel InAttend | Collaboration | 2018 | n/a | In 2018, Taxi Stockholm deployed Mitel InAttend as the operator application within a broader Collaboration platform refresh. The initiative addressed an outdated communications platform that lacked smartphone-era flexibility while bookings surged during citywide incidents. The deployment included redundant Mitel MiContact Center Enterprise to provide resilient contact center capacity, MiVoice Call Recording to capture and save phone calls in cases of threats and other dangerous situations, and Mitel InAttend as the phone operator application. Contact management was centralized using the Mitel CMG reference system with an online catalog and a user portal. The communications backbone was provisioned as redundant Mitel MiVoice MX-ONE instances in a private cloud configuration, and endpoints comprised PC phones and mobile extensions to support mixed desk and mobile workflows. Mitel InAttend was integrated with MiContact Center Enterprise and the CMG reference system to streamline operator call handling, customer record access, and catalog lookups. Call recording was tied into contact center workflows to ensure evidentiary capture during incidents. Operational coverage emphasized Taxi Stockholm contact center and dispatch functions that support citywide taxi operations. Governance changes included standardized operator workflows, centralized contact management through the CMG user portal, and automated reporting from the contact center platform. Reported results from the implementation included more efficient features for staff and resource planning, automated reporting, and faster response times. The Mitel InAttend deployment serves as a Collaboration layer that supports resilient routing, operator efficiency, and secure call recording. |
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