Damovo
Fritz-Vomfelde-Straße 26,
Düsseldorf, 40547,
Germany
Düsseldorf, 40547,
Germany
49 211 875-540
Professional Services
Damovo
List of Software Implementations where Damovo is Reseller or System Integrator
Damovo, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Damovo collaboration with software players such as Mitel, Nice Systems and Cisco Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Damovo is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Damovo | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | Collaboration |
| Damovo | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration |
| Damovo | Nice Systems | NICE IEX Workforce Management | Workforce Management | HCM |
| Damovo | Sikom Software | Sikom AgentOne ContactCenter | Call Center | CRM |
| Damovo | Mitel | Mitel InAttend | Collaboration | Collaboration |
List of Software Implementations where Damovo is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Heilig Hartziekenhuis Mol | Healthcare | 500 | $5M | Belgium | Mitel | Mitel InAttend | Collaboration | 2022 |
In 2022, Heilig Hartziekenhuis Mol implemented Mitel InAttend as a Collaboration application to centralize on-site attendant and directory functions supporting patient and staff communications. Mitel InAttend was deployed as part of the hospital's Mitel attendant and CMG footprint to provide a single point of contact for incoming clinical and administrative calls.
The deployment integrated Mitel InAttend with MiVoice MX-ONE and Mitel Workflow Studio, configuring attendant console capabilities, automated call routing, directory lookup, and voicemail-to-text workflows. Mitel Workflow Studio was used to model IT support handoffs and to drive voicemail transcription workflows that feed attendant queues and support ticket initiation.
Operational scope focused on the hospital site in Belgium, covering reception, nursing stations, and the IT support function, aligning Collaboration tooling with front-office and clinical communications. The implementation emphasized on-site attendant operations and directory management as the primary business functions impacted.
The project was delivered by Damovo Belgium, which performed systems integration and led operational handover to hospital IT governance, including attendant workflow updates and support runbooks. Reported outcomes included improved patient and staff communications and reduced process cost through voicemail-to-text automation and streamlined attendant handling.
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Schwaebisch Hall | Banking and Financial Services | 7300 | $1.7B | Germany | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2015 |
In 2015 Schwaebisch Hall implemented NICE IEX Workforce Management as part of a Workforce Management initiative for its customer contact operations. The deployment centered on the NICE IEX Workforce Management application to introduce formal workforce planning and scheduling capabilities for contact centre staff. The selection process followed an extensive nationwide tender, with the contract awarded to Damovo after demonstration and evaluation phases.
Configuration work focused on standard Workforce Management capabilities, including demand forecasting, agent scheduling, adherence monitoring and operational reporting, aligned to contact centre workforce workflows. NICE IEX Workforce Management was configured to manage shift rosters and intraday adjustments, and to provide management dashboards and historical performance reporting to support service delivery planning.
The implementation architecture was validated through a proof of concept test system that required finalists to demonstrate core Cisco Communication Manager functions and show integration with NICE voice recording and the Sikom contact centre. That PoC provided a technical validation of interoperability between NICE IEX Workforce Management, Cisco Communication Manager, NICE voice recording and the Sikom contact centre, and it was used to evaluate integration complexity and solution stability.
Governance for the program was driven by project leaders who used the proof of concept outcomes to assess the technical solution and the professional expertise of system integrators. Damovo led the implementation and integration workstreams, coordinating configuration, testing and cutover activities with Schwaebisch Hall stakeholders in customer service and contact centre operations. The approach emphasized staged validation of integrations and operational readiness prior to full rollout.
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Schwaebisch Hall | Banking and Financial Services | 7300 | $1.7B | Germany | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2015 |
In 2015, Schwaebisch Hall deployed Cisco Jabber as part of a new telecommunications infrastructure delivered by Damovo. The implementation centered on a high-availability Cisco Communication Manager cluster, with Cisco Jabber provisioned for instant messaging and client collaboration. Cisco Jabber was implemented to provide Audio Video and Web Conferencing capabilities along with presence and real-time messaging as the primary end-user client.
Damovo configured the environment as the enterprise communication layer, consolidating instant messaging and conferencing services through the Cisco Communication Manager cluster that provides session and call control for Cisco Jabber clients. The project focused on internal communications and employee collaboration across Schwaebisch Hall staff, and employee productivity and satisfaction have increased noticeably following the rollout.
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Banking and Financial Services | 7300 | $1.7B | Germany | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2015 |
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Banking and Financial Services | 7300 | $1.7B | Germany | Sikom Software | Sikom AgentOne ContactCenter | Call Center | 2015 |
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IT Decision Makers and Key Stakeholders at Damovo
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Damovo Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Damovo software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Damovo System Integrator / VAR Profile
Damovo is a system integrator and technology consulting firm headquartered in Düsseldorf, Germany, with approximately 650 employees and annual revenues of $150M.
Damovo implements and supports enterprise applications across markets such as Collaboration, HCM and CRM.
APPS RUN THE WORLD tracks 5 verified Damovo software implementations across industries and regions, including: Heilig Hartziekenhuis Mol where Damovo implemented Mitel InAttend, Schwaebisch Hall where Damovo implemented NICE IEX Workforce Management, and Schwaebisch Hall where Damovo implemented Cisco Jabber.
Damovo has a strategic VAR/SI partnership with Mitel, Nice Systems, Cisco Systems and Sikom Software, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Damovo partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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