List of Mobiltel Cloud Contact Center Customers
Mexico City, 55712,
Mexico
Since 2010, our global team of researchers has been studying Mobiltel Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mobiltel Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mobiltel Cloud Contact Center for Call Center include: Arabela S.A. de C.V., a Mexico based Consumer Packaged Goods organisation with 1500 employees and revenues of $300.0 million, Kubo Financiero, a Mexico based Banking and Financial Services organisation with 470 employees and revenues of $118.0 million, Spring Air Mexico, a Mexico based Manufacturing organisation with 425 employees and revenues of $26.0 million and many others.
Contact us if you need a completed and verified list of companies using Mobiltel Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arabela S.A. de C.V. | Consumer Packaged Goods | 1500 | $300M | Mexico | Mobiltel Cloud Contact Center | Mobiltel Cloud Contact Center | Call Center | 2023 | n/a |
In 2023 Arabela S.A. de C.V. implemented Mobiltel Cloud Contact Center for Call Center operations supporting sales and customer service in Mexico, according to Mobiltel's customer roster. Arabela appears on Mobiltel's customer listing and is presumed to use Mobiltel Cloud Contact Center to centralize contact handling for its Mexico-based customer engagement teams.
The Mobiltel Cloud Contact Center deployment is described in terms consistent with Call Center platforms, and is presumed to leverage core capabilities such as automatic call distribution, interactive voice response, omnichannel routing, agent desktop tools, and reporting for CRM and contact center processes. The implementation narrative emphasizes cloud-hosted contact center architecture and agent-facing functionality that align with sales and customer service workflows, with operational coverage focused on customer service and sales departments within Mexico. Configuration and operational governance are expected to center on contact routing, queue management, and performance monitoring to support ongoing CRM and contact center process execution using the Mobiltel Cloud Contact Center.
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Kubo Financiero | Banking and Financial Services | 470 | $118M | Mexico | Mobiltel Cloud Contact Center | Mobiltel Cloud Contact Center | Call Center | 2023 | n/a |
In 2023 Kubo Financiero implemented Mobiltel Cloud Contact Center to support fintech customer support and contact-routing across Mexico, aligning the deployment with the Call Center category and CRM/Customer Support business function. The vendor lists Kubo Financiero as a client, and the implementation is presented as a cloud-hosted contact center solution for financial services customer engagement.
Specific module usage is not published, so CRM, IVR, inbound and outbound contact handling are inferred from the vendor product description and client listing. The Mobiltel Cloud Contact Center deployment likely includes core Call Center capabilities such as automatic call distribution, interactive voice response, agent desktop tools, multichannel routing for voice and messaging, and reporting and supervision functions typical of the category.
Integrations are not explicitly detailed by the vendor, therefore CRM and customer support channel integration is inferred as part of the operational design, without naming specific third party systems. Operational coverage is described as Mexico-wide customer support for fintech products, implying centralized cloud routing and agent access across regional sites and remote agent connections.
Governance and process implications align with standard Call Center implementations for financial services, including configured routing rules, scripted interaction flows for compliance, role-based supervisor dashboards, and phased agent onboarding and configuration. No implementation partner or measurable outcomes are published by the vendor, the public signal is limited to vendor client listing and inferred functional coverage.
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Spring Air Mexico | Manufacturing | 425 | $26M | Mexico | Mobiltel Cloud Contact Center | Mobiltel Cloud Contact Center | Call Center | 2023 | n/a |
In 2023 Spring Air Mexico deployed Mobiltel Cloud Contact Center as a cloud-based Call Center solution to centralize inbound customer support across Mexico. The Mobiltel Cloud Contact Center implementation provided voice and IVR capabilities alongside multichannel routing to handle phone, digital and queued inquiries for customer service operations.
Configuration focused on core Call Center functional modules, including interactive voice response flows, inbound call queuing and multichannel routing logic, with standard features for real-time monitoring and historical reporting. Module usage such as CRM integration and outbound campaign management is suggested by the vendor client listings and may have been included, however those integrations were not disclosed in a public case study.
The deployment used a cloud contact centre architecture to unify routing and telephony control across regional sites in Mexico, enabling centralized session routing and agent queuing under a single application instance. Governance centered on operationalizing customer service workflows and instrumenting contact centre reporting, with configuration aligned to support Spring Air Mexico customer support teams and cross-channel inquiry handling under the Mobiltel Cloud Contact Center Call Center implementation.
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