Mexico City, 1030,
Mexico
Kubo Financiero Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Kubo Financiero and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 470 Kubo Financiero employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kubo Financiero has purchased the following applications: Mobiltel Cloud Contact Center for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kubo Financiero is running and its propensity to invest more and deepen its relationship with Mobiltel Cloud Contact Center or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kubo Financiero revenues, which have grown to $118.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kubo Financiero intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mobiltel Cloud Contact Center | Legacy | Mobiltel Cloud Contact Center | Call Center | CRM | n/a | 2023 | 2023 |
In 2023 Kubo Financiero implemented Mobiltel Cloud Contact Center to support fintech customer support and contact-routing across Mexico, aligning the deployment with the Call Center category and CRM/Customer Support business function. The vendor lists Kubo Financiero as a client, and the implementation is presented as a cloud-hosted contact center solution for financial services customer engagement.
Specific module usage is not published, so CRM, IVR, inbound and outbound contact handling are inferred from the vendor product description and client listing. The Mobiltel Cloud Contact Center deployment likely includes core Call Center capabilities such as automatic call distribution, interactive voice response, agent desktop tools, multichannel routing for voice and messaging, and reporting and supervision functions typical of the category.
Integrations are not explicitly detailed by the vendor, therefore CRM and customer support channel integration is inferred as part of the operational design, without naming specific third party systems. Operational coverage is described as Mexico-wide customer support for fintech products, implying centralized cloud routing and agent access across regional sites and remote agent connections.
Governance and process implications align with standard Call Center implementations for financial services, including configured routing rules, scripted interaction flows for compliance, role-based supervisor dashboards, and phased agent onboarding and configuration. No implementation partner or measurable outcomes are published by the vendor, the public signal is limited to vendor client listing and inferred functional coverage.
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