List of Mobius BuzzSense Customers
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Since 2010, our global team of researchers has been studying Mobius BuzzSense customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mobius BuzzSense for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mobius BuzzSense for Customer Experience include: Cengage, a United States based Education organisation with 4400 employees and revenues of $1.54 billion and many others.
Contact us if you need a completed and verified list of companies using Mobius BuzzSense, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mobius BuzzSense customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cengage | Education | 4400 | $1.5B | United States | Mobius Knowledge Services | Mobius BuzzSense | Customer Experience | 2023 | n/a |
In 2023, Cengage implemented Mobius BuzzSense in the Customer Experience category to support CRM and customer data services across its United States operations. The deployment was focused on the customer experience and data services area, aligning the Mobius BuzzSense application with customer support and CRM workflows used by Cengage customer-facing teams.
The implementation emphasized data recommendation capabilities and data quality controls, with Mobius BuzzSense configured to surface recommended data corrections and to prioritize records requiring follow up. Configuration work centered on instrumentation for data recommendations, routing of customer issues into support workflows, and improving responsiveness in the CRM and customer experience processes.
Integrations and operational coverage concentrated on CRM and customer support systems within the United States, enabling bidirectional data flows between Mobius BuzzSense and Cengage customer records and support queues as part of the customer experience tooling. The scope remained targeted to customer-facing and support functions rather than broad enterprise functions outside the CRM and customer experience domain.
Governance and process changes included instituting monitoring for data quality and establishing escalation paths for faster issue resolution, consistent with a testimonial from Mobius Knowledge Services highlighting improved data recommendations and quicker responsiveness. Reported outcomes explicitly included better data quality and faster issue resolution, reflecting the practical operational focus of the Mobius BuzzSense deployment in Cengage customer experience operations.
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Buyer Intent: Companies Evaluating Mobius BuzzSense
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