List of Nextiva Customer Experience Customers
Scottsdale, 85256, AZ,
United States
Since 2010, our global team of researchers has been studying Nextiva Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nextiva Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nextiva Customer Experience for Customer Experience include: Tata Play (formerly Tata Sky), a India based Professional Services organisation with 1500 employees and revenues of $590.0 million, Stanley Steamer, a United States based Professional Services organisation with 2300 employees and revenues of $530.0 million, Reliance Partners, a United States based Insurance organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Nextiva Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nextiva Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Reliance Partners | Insurance | 15 | $2M | United States | Nextiva | Nextiva Customer Experience | Customer Experience | 2016 | n/a | In 2016 Reliance Partners implemented Nextiva Customer Experience as a hosted contact center and unified communications platform to support high-volume voice, analytics, and mobile agent workflows across multiple U.S. locations. The deployment was positioned to improve call visibility and enable a rapid shift to remote work while supporting approximately 1,000 calls per day. Implementation centered on NextivaONE app, Nextiva Analytics, and hosted voice services, delivering core contact center capabilities such as call routing and queuing, mobile agent connectivity, real-time analytics, and historical reporting. The Nextiva Customer Experience configuration emphasized unified communications and contact center functional modules combined with analytics instrumentation to surface operational and customer-service signals. Operational coverage extended across multiple United States sites and targeted CRM and customer-service functions, enabling agents to operate from mobile devices and remote locations while maintaining centralized call handling and visibility. The deployment model was hosted, which consolidated telephony and analytics under NextivaONE and reduced on-premises telephony footprint. Governance and operational workflows were adjusted to leverage centralized analytics and hosted voice controls for queue management and performance monitoring, supporting measurable CRM and customer-service improvements. The environment has reported zero downtime since adoption, indicating sustained availability for business operations. | |
 |
Stanley Steamer | Professional Services | 2300 | $530M | United States | Nextiva | Nextiva Customer Experience | Customer Experience | 2017 | n/a | In March 2017, Stanley Steemer deployed Nextiva Customer Experience across its U.S. franchise locations to unify voice services and centralize customer touchpoints. The deployment targeted core Customer Experience capabilities for voice and contact-center operations. Nextiva Customer Experience was configured to deliver hosted voice, contact-center routing, call recording, and analytics to support customer service and agent coaching workflows. Configuration emphasized call recording retention and analytics dashboards to surface call volumes and operational quality signals. Operational coverage was franchise locations in the United States, with a phased rollout that delivered a seamless cutover and no downtime during the March 2017 deployment. The program centralized voice across sites to improve visibility into call volumes and booking conversion ratios, directly affecting customer service and booking teams. Governance concentrated on instrumentation of call analytics and established agent coaching workflows tied to recorded calls and analytics outputs. The implementation positioned Nextiva Customer Experience as the primary Customer Experience platform for voice driven customer service and contact center operations. | |
 |
Tata Play (formerly Tata Sky) | Professional Services | 1500 | $590M | India | Nextiva | Nextiva Customer Experience | Customer Experience | 2024 | n/a | In 2024, Tata Play implemented Nextiva Customer Experience within its Customer Experience environment. The deployment focused on Nextiva Customer Experience’s Social and Reputation Management Simplify360 capability to consolidate messaging channels and formalize CRM driven service workflows. Functional modules configured included social and reputation management, WhatsApp channel integration, AI bot orchestration for intent classification and automated response, and CRM case management for ticket creation and tracking. The Nextiva Customer Experience deployment automated roughly 5 million routine requests and processed approximately 1 million WhatsApp tickets monthly, and this automation reduced customer resolution costs by about 40 percent. Operational coverage is India wide, providing 24/7 multilingual support in 14 languages as the primary CRM and customer service platform for consumer support. The implementation supports continuous bot to human escalation and multilingual routing to handle sustained conversational volume on WhatsApp and other social channels. Governance centered on standardized ticketing workflows and automated triage rules embedded in the CRM, offloading routine inquiries to AI bots while escalating complex cases to human agents. Rollout and operations emphasized centralized monitoring of WhatsApp channel performance and reputation management to maintain consistent service quality across languages. |
Buyer Intent: Companies Evaluating Nextiva Customer Experience
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||