List of NICE CXone Reporting Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying NICE CXone Reporting customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE CXone Reporting for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE CXone Reporting for Workforce Analytics include: Customer Direct, a United States based Professional Services organisation with 376 employees and revenues of $96.0 million, National Savings and Investments, a United Kingdom based Government organisation with 400 employees and revenues of $60.0 million, MoneySolver, a United States based Banking and Financial Services organisation with 305 employees and revenues of $50.0 million, Ausiex, a Australia based Banking and Financial Services organisation with 250 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE CXone Reporting, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE CXone Reporting customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ausiex | Banking and Financial Services | 250 | $35M | Australia | Nice Systems | NICE CXone Reporting | Workforce Analytics | 2024 | Generation-e Australia |
In 2024, Ausiex implemented NICE CXone Reporting to modernize customer facing contact center and CRM workflows across its Australia operations. NICE CXone Reporting serves as the companys Workforce Analytics platform, delivering automated, real time reporting and analytics to surface customer insights and improve engagement.
The deployment emphasized reporting and analytics modules, with configuration of executive and operational dashboards, streaming interaction metrics, and scheduled reports to support supervisory decision making. The implementation included planned integration of workforce management capabilities to extend forecasting and agent scheduling under the same analytics fabric.
Generation-e Australia provided staged implementation support, executing a phased rollout across contact center operations and aligning configuration with customer experience and operations teams. Integrations align NICE CXone Reporting with contact center and CRM workflows to centralize interaction metrics, agent performance visibility, and queue level reporting.
Governance was organized to centralize reporting ownership and introduce analytics driven workflows for supervisors and operations managers, with staged change management to adopt live dashboards. Ausiex reported increases in customer engagement and operational visibility following the rollout.
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Customer Direct | Professional Services | 376 | $96M | United States | Nice Systems | NICE CXone Reporting | Workforce Analytics | 2024 | n/a |
In 2024, Customer Direct implemented NICE CXone Reporting as part of a NICE CXone deployment to modernize its contact-center and CRM operations across North America, and to enable a work-from-home model with a unified omnichannel agent experience. NICE CXone Reporting was deployed within the Workforce Analytics category to provide centralized automated and custom reporting for supervisors and operational managers.
The deployment configured automated and custom reporting capabilities, centralized supervisor reporting workflows, and instrumented omnichannel agent performance views to support remote agents and contact center supervision. Operational scope covered contact center operations, supervisor teams, training functions, and CRM-related workflows across North America, and the rollout aligned reporting and coaching processes around the new analytics output. The implementation delivered outcomes including reduced supervisor report-creation time, reduced monthly training costs by ~50% and improved monthly agent retention by ~15%.
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MoneySolver | Banking and Financial Services | 305 | $50M | United States | Nice Systems | NICE CXone Reporting | Workforce Analytics | 2021 | n/a |
In 2021 MoneySolver implemented NICE CXone Reporting including CXone Personal Connection to centralize contact center and CRM reporting and to provide outbound dialing across its U.S. operations, using a cloud deployment to preserve operational continuity during a ransomware attack. The deployment positioned NICE CXone Reporting as a Workforce Analytics capability that consolidated contact center telemetry and CRM data sources into a single reporting and analytics layer, supporting lead tracking and advertising attribution.
The implementation encompassed CXone reporting modules and the Personal Connection outbound dialing capability, with configuration to automate and replace fragmented manual reporting processes in customer service and marketing workflows. Integrations tied contact center event streams and CRM records into the centralized reporting fabric, enabling cross‑functional visibility across contact center, marketing, and lead management teams in the United States. Governance shifted toward centralized reporting ownership and automated report distribution to reduce manual reconciliation, and outcomes reported by MoneySolver include maintained business continuity during the attack, elimination of fragmented manual reporting, and a reported approximately 3% increase in return on advertising.
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Government | 400 | $60M | United Kingdom | Nice Systems | NICE CXone Reporting | Workforce Analytics | 2020 | n/a |
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Buyer Intent: Companies Evaluating NICE CXone Reporting
- Nordea, a Finland based Banking and Financial Services organization with 30157 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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