List of NICE Real Time Process Optimization Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying NICE Real Time Process Optimization customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Real Time Process Optimization for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Real Time Process Optimization for Call Center include: Inchcape, a United Kingdom based Automotive organisation with 17588 employees and revenues of $12.04 billion, AES Eletropaulo, a Brazil based Utilities organisation with 7355 employees and revenues of $6.31 billion, Amdocs, a United States based Professional Services organisation with 29058 employees and revenues of $5.00 billion, Ziggo Netherlands, a Netherlands based Communications organisation with 6247 employees and revenues of $4.43 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Real Time Process Optimization, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The NICE Real Time Process Optimization customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AES Eletropaulo | Utilities | 7355 | $6.3B | Brazil | Nice Systems | NICE Real Time Process Optimization | Call Center | 2017 | n/a |
In 2017, AES Eletropaulo implemented NICE Real Time Process Optimization to improve contact center performance within its Call Center operations. The deployment was positioned as a targeted initiative to address average handle time and frontline operational efficiency across the utilitys customer engagement function.
NICE and Belltech collaborated to build a structured business case based on average handle time reduction, and they were able to demonstrate the solutions capabilities and positive financial impacts to AES Eletropaulos executive team. The business case and clear alignment with company strategy were decisive in securing upper management approval for the NICE Real Time Process Optimization implementation.
Functionally, NICE Real Time Process Optimization was used to introduce real-time monitoring, analytics and process optimization workflows that are typical of Call Center systems, focusing on shortening average handle time and improving agent-level process adherence. The implementation emphasized operational measurement and process orchestration to enable contact center managers to identify bottlenecks and standardize handling procedures.
Governance centered on executive-aligned justification and operational adoption, with the structured case driving stakeholder buy-in and ongoing oversight by contact center leadership. AES Eletropaulo treated the project as a strategic operations improvement, aligning NICE Real Time Process Optimization with business objectives and embedding real-time performance monitoring into call handling governance.
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Amdocs | Professional Services | 29058 | $5.0B | United States | Nice Systems | NICE Real Time Process Optimization | Call Center | 2012 | n/a |
In 2012 Amdocs deployed NICE Real Time Process Optimization in a Call Center environment to deliver real-time agent guidance and on-screen automation for service provider operations. The implementation narrative references domain knowledge in Amdocs Order Management System OMS and Billing within BSS processes, aligning operational workflows with customer care and order handling functions.
NICE Real Time Process Optimization was configured to support on-screen automation and real-time process orchestration, with supplemental automation development using Sikuli and Selenium noted in project activity. Workstreams included user interface development and customization, requirements analysis, high level design artifacts, user story definition, testing and debugging to operationalize real-time prompts and automated screen interactions.
Operational coverage included support for US service provider operations and a sustained release cadence, evidenced by 22 production releases and 5 production server migrations, plus recurring monthly Application Suite Release execution. Reporting and leadership dashboards were produced using Qlikview, and incident and release control leveraged ticketing and lifecycle tools such as HP Quality Center, TDP, Perforce, GIT and BMC Remedy, demonstrating integrated application lifecycle management around the NICE deployment.
Delivery and governance followed Agile and SAFe practices with planning and execution of multiple proof of concepts and staged rollouts. Outcomes documented in implementation artifacts include a developed UI that increased productivity of the US SP Operations team by 20 percent and reduced average handle time by 10 percent, reflecting targeted operational improvements driven by NICE Real Time Process Optimization.
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Inchcape | Automotive | 17588 | $12.0B | United Kingdom | Nice Systems | NICE Real Time Process Optimization | Call Center | 2018 | n/a |
In 2018 Inchcape began using NICE Real Time Process Optimization to drive automation within its contact center operations. The deployment targeted Call Center process automation with Robotic Process Automation development centered at the Milton Keynes site and coordinated with internal operations and service stakeholders.
Implementation work used NICE Real Time Process Optimization alongside NICE Real-Time Automation capabilities to identify candidate workflows, design automation logic, and configure scheduled bots. Development responsibilities included investigating existing work processes to prioritize automation opportunities, building automated workflows using NICE Real-Time Automation, and maintaining those automations to ensure ongoing stability and reliability.
Operational coverage included contact center and service desk functions at the Milton Keynes location, with delivery managed through collaboration between RPA developers and internal business owners. Governance centered on stakeholder sign-off for each automated process, timeline-driven delivery commitments, and lifecycle maintenance procedures to preserve runtime reliability through ongoing support work that began in September 2018.
A stated outcome of the implementation was the establishment of 47 webscrape processes running thrice weekly, reflecting a sustained automation footprint in customer-facing operational workflows. NICE Real Time Process Optimization was used as the core automation engine to orchestrate these scheduled data capture and process automation tasks.
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Communications | 6247 | $4.4B | Netherlands | Nice Systems | NICE Real Time Process Optimization | Call Center | 2015 | n/a |
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