List of Nice Robotic Process Automation Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying Nice Robotic Process Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nice Robotic Process Automation for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nice Robotic Process Automation for Robotic Process Automation include: BP, a United Kingdom based Oil, Gas and Chemicals organisation with 100500 employees and revenues of $189.19 billion, Telia Finland, a Finland based Communications organisation with 2686 employees and revenues of $1.43 billion, NHS Lothian, a United Kingdom based Healthcare organisation with 3000 employees and revenues of $500.0 million, Swinton Group, a United Kingdom based Insurance organisation with 4000 employees and revenues of $297.0 million and many others.
Contact us if you need a completed and verified list of companies using Nice Robotic Process Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nice Robotic Process Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
BP | Oil, Gas and Chemicals | 100500 | $189.2B | United Kingdom | Nice Systems | Nice Robotic Process Automation | Robotic Process Automation | 2018 | n/a | In 2018, BP implemented Nice Robotic Process Automation as part of a formal automation strategy to advance Robotic Process Automation across transactional and process-intensive operations. The Nice Robotic Process Automation deployment was positioned within an enterprise automation approach that included an automation tools evaluation framework covering solutions such as Automation Anywhere and NICE, and a defined architecture governance process to standardize tooling choices and design patterns. The implementation emphasized core RPA functional modules including a control room for orchestration, bot development and lifecycle management, scheduling and runbook automation, and monitoring and logging for operational visibility. Configuration work focused on templated process automations, process discovery artifacts and reusable component libraries to accelerate bot development and to align with BP process governance. Deployment architecture followed a cloud oriented model with provisions for hybrid execution nodes, reflecting the requirement for Cloud architecture and deployment of RPA platforms. Integrations were implemented with BP BPM tools and process orchestration layers to enable end to end workflow handoffs, and the implementation blueprint explicitly included extending RPA with Azure A ML services for intelligent process automation and cognitive augmentation of bots. An architecture governance process and automation evaluation framework guided rollout sequencing and change control, with formal documentation of integration patterns and exception handling standards. Operational governance covered release management for bots, role based access for orchestration, and audit logging requirements to align automation with enterprise process controls. | |
 |
NHS Lothian | Healthcare | 3000 | $500M | United Kingdom | Nice Systems | Nice Robotic Process Automation | Robotic Process Automation | 2020 | n/a | In 2020, NHS Lothian implemented Nice Robotic Process Automation to automate gastroenterology clinical triage across its UK healthcare services. The deployment leveraged NICE NEVA attended and NEVA Unattended RPA within the Robotic Process Automation category to separate clinician-facing decision support from background triage orchestration. The implementation combined Nice Robotic Process Automation attended capabilities for clinician-assisted workflows with unattended automation for end-to-end triage runs, applying rule-based data extraction, eligibility checks and appointment prioritization logic consistent with clinical triage automation. Modules referenced in the decision included NICE NEVA attended automation to support real-time interaction and NEVA Unattended RPA to execute batch processing and queue management. Operational scope centered on gastroenterology triage, shifting routine administrative and sorting tasks away from clinicians and into automated workflows. The vendor case study reports that end-to-end triage time was cut by up to 50 percent and unnecessary appointments were reduced by 27 percent, freeing clinicians to focus on higher-value clinical work. | |
 |
Swinton Group | Insurance | 4000 | $297M | United Kingdom | Nice Systems | Nice Robotic Process Automation | Robotic Process Automation | 2018 | n/a | In 2018, Swinton Group implemented Nice Robotic Process Automation across its Manchester contact centre, executing a contact centre and CRM focused Robotic Process Automation deployment. The initiative centered on NICE attended and unattended automation components NEVA and APA to deliver real time agent guidance and to automate repetitive desktop and backend tasks. The Nice Robotic Process Automation implementation configured NEVA for attended, agent facing guidance and scripts, and APA for unattended orchestration of backend transactions and data reconciliation. Configuration work emphasized automating hold and wrap activities and embedding guidance into agent workflows, aligning attended automation with unattended bots to reduce manual handoffs. Integrations targeted contact centre systems and the customer relationship management environment, enabling process triggers from agent desktops to drive unattended process execution. Operational coverage was scoped to the Manchester contact centre within the United Kingdom, impacting contact centre agents, customer service operations and adjacent back office functions. Governance focused on instrumenting agent workflows and orchestration rules between attended and unattended components to manage exceptions and handoffs. Outcomes reported in the vendor case study included approximately 50 seconds average handle time reduction, an estimated 40 full time equivalent savings and an 11 percent NPS uplift, with documented increases in contact centre capacity. | |
 |
|
Communications | 2686 | $1.4B | Finland | Nice Systems | Nice Robotic Process Automation | Robotic Process Automation | 2019 | n/a |
|
|
Buyer Intent: Companies Evaluating Nice Robotic Process Automation
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||