List of Omnichat ChatBot Customers
Omnichat
183 Wai Yip St,
Kwun Tong District, 999077,
Hong Kong
Kwun Tong District, 999077,
Hong Kong
852 2889 9282
Professional Services
100
$10M
Since 2010, our global team of researchers has been studying Omnichat ChatBot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omnichat ChatBot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omnichat ChatBot for Chatbots and Conversational AI include: Sa Sa Hong Kong, a Hong Kong based Retail organisation with 1600 employees and revenues of $370.0 million, Timberland Hong Kong, a Hong Kong based Retail organisation with 100 employees and revenues of $15.0 million, Fila Marketing, a Hong Kong based Distribution organisation with 10 employees and revenues of $1.3 million, Affix Health Taiwan Branch Singapore, a Taiwan based Distribution organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Omnichat ChatBot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omnichat ChatBot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Affix Health Taiwan Branch Singapore | Distribution | 10 | $1M | Taiwan | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Affix Health Taiwan Branch Singapore implemented Omnichat ChatBot, deploying a Chatbots and Conversational AI solution on its public website to support customer engagement for its distribution business. The Omnichat ChatBot is embedded on the corporate website to provide front line conversational support and basic lead capture without added on premise infrastructure.
Configuration focused on conversational interface design, intent mapping, scripted FAQ automation, quick reply flows, and lead capture workflows, with administrative configuration handled through the Omnichat console. Omnichat ChatBot handles natural language inputs and guided flows to address product inquiries and ordering questions common in distribution customer interactions.
Operational coverage is concentrated on website driven customer support and pre sales engagement, with a small in house team managing content governance, intent tuning, and escalation rules that align chatbot dialogs to sales and customer service workflows. Rollout followed an iterative governance model, with ongoing dialogue updates and content maintenance performed by internal staff to keep responses aligned with business messaging.
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Fila Marketing | Distribution | 10 | $1M | Hong Kong | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2022 | n/a |
In 2022, FILA Hong Kong implemented Omnichat ChatBot to operate WhatsApp based campaigns and abandoned cart recovery for its online storefront, deploying Omnichat ChatBot as a chat commerce layer in the Hong Kong market. The deployment aligns with the Chatbots and Conversational AI category, provisioning conversational workflows to automate customer engagement and campaign orchestration for marketing and e commerce channels.
The implementation used WhatsApp Business API connectivity together with chatbot auto reply and abandoned cart recovery capabilities, instrumenting customer behaviour tracking and automated replies to trigger interventions based on browsing and cart signals. Configuration emphasized campaign workflows, templated message sequences, and timing rules for abandoned cart recovery, with the Omnichat ChatBot handling session routing and reply automation to reduce manual response load.
Operational ownership centered on marketing and online commerce teams in Hong Kong, who managed campaign setup, message templates, and behavioral triggers through the Omnichat ChatBot interface. Reported results included a 3.5x uplift in website conversions during 11.11 and improved response efficiency, reflecting measurable campaign and automation outcomes in the local rollout.
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Sa Sa Hong Kong | Retail | 1600 | $370M | Hong Kong | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Sa Sa Hong Kong deployed Omnichat ChatBot to power OMO chat commerce and automated customer service across its ecommerce and in-store funnel. Sa Sa Hong Kong implemented the Omnichat ChatBot as a Chatbots and Conversational AI application to automate customer inquiries and to enable conversational commerce within its digital and physical customer journeys.
Configuration emphasized conversational flows, keyword auto-reply rules, and WhatsApp auto-reply capabilities, implementing chatbot modules that perform automated replies and guided commerce interactions. The implementation leveraged OMO chat commerce capabilities to surface product recommendations and commerce prompts within chat sessions, aligning with standard Chatbots and Conversational AI workflows for automated customer service and conversational sales.
Integrations consolidated web storefront chat and WhatsApp channels into a single conversational layer to support the ecommerce and in-store funnel in Hong Kong, with customer service teams operating across channels and escalating to agents when needed. According to vendor case reporting, the rollout focused on omnichannel orchestration and agent escalation workflows, and it reduced agent waiting time, delivered faster response times, and contributed to increased website sales and large year over year sales gains.
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Timberland Hong Kong | Retail | 100 | $15M | Hong Kong | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Timberland Hong Kong implemented the Omnichat ChatBot to connect web visitors to store salespeople via WhatsApp and LINE, establishing online to offline conversion flows for the Hong Kong retail operation. The deployment targeted OMO conversion by routing digital leads to physical store staff, and it focused on enabling conversational handover from automated responses to human agents.
The Omnichat ChatBot implementation included auto reply conversational bots, CRM binding to retain customer context across sessions, and abandoned cart remarketing workflows to reengage shoppers. These functional modules reflect core Chatbots and Conversational AI capabilities such as message routing, session persistence, human agent takeover, and rule based remarketing.
Integrations were centered on WhatsApp Business and LINE messaging channels plus a web chat entry point, with CRM integration used to bind customers to specific store salespeople and capture interaction history. Operational coverage spanned e commerce touchpoints and in store sales interactions, enabling cross channel orchestration between the website, messaging apps, and retail staff.
Governance and process changes included defining routing rules for customer to salesperson binding, instrumenting remarketing triggers for abandoned carts, and operationalizing handoff procedures for store led messaging workflows. Timberland Hong Kong reported a 7x conversion uplift associated with the Omnichat ChatBot implementation, demonstrating measurable improvement in OMO conversion for the deployed Chatbots and Conversational AI solution.
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Buyer Intent: Companies Evaluating Omnichat ChatBot
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Omnichat ChatBot Coverage
Omnichat ChatBot is a Chatbots and Conversational AI solution from Omnichat.
Companies worldwide use Omnichat ChatBot, from small firms to large enterprises across 21+ industries.
Organizations such as Sa Sa Hong Kong, Timberland Hong Kong, Fila Marketing and Affix Health Taiwan Branch Singapore are recorded users of
Omnichat ChatBot for Chatbots and Conversational AI.
Companies using Omnichat ChatBot are most concentrated in Retail and Distribution, with adoption spanning over 21 industries.
Companies using Omnichat ChatBot are most concentrated in Hong Kong and Taiwan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Omnichat ChatBot across Americas, EMEA, and APAC.
Companies using Omnichat ChatBot range from small businesses with 0-100 employees - 75%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of Omnichat ChatBot include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Omnichat ChatBot customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.