List of Omnichat ChatBot Customers
Kwun Tong District, 999077,
Hong Kong
Since 2010, our global team of researchers has been studying Omnichat ChatBot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omnichat ChatBot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omnichat ChatBot for Chatbots and Conversational AI include: Sa Sa Hong Kong, a Hong Kong based Retail organisation with 1600 employees and revenues of $370.0 million, Timberland Hong Kong, a Hong Kong based Retail organisation with 100 employees and revenues of $15.0 million, Fila Marketing, a Hong Kong based Distribution organisation with 10 employees and revenues of $1.3 million, Affix Health Taiwan Branch Singapore, a Taiwan based Distribution organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Omnichat ChatBot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omnichat ChatBot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Affix Health Taiwan Branch Singapore | Distribution | 10 | $1M | Taiwan | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2023 | n/a | In 2023, Affix Health Taiwan Branch Singapore implemented Omnichat ChatBot, deploying a Chatbots and Conversational AI solution on its public website to support customer engagement for its distribution business. The Omnichat ChatBot is embedded on the corporate website to provide front line conversational support and basic lead capture without added on premise infrastructure. Configuration focused on conversational interface design, intent mapping, scripted FAQ automation, quick reply flows, and lead capture workflows, with administrative configuration handled through the Omnichat console. Omnichat ChatBot handles natural language inputs and guided flows to address product inquiries and ordering questions common in distribution customer interactions. Operational coverage is concentrated on website driven customer support and pre sales engagement, with a small in house team managing content governance, intent tuning, and escalation rules that align chatbot dialogs to sales and customer service workflows. Rollout followed an iterative governance model, with ongoing dialogue updates and content maintenance performed by internal staff to keep responses aligned with business messaging. | |
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Fila Marketing | Distribution | 10 | $1M | Hong Kong | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2022 | n/a | In 2022, FILA Hong Kong implemented Omnichat ChatBot to operate WhatsApp based campaigns and abandoned cart recovery for its online storefront, deploying Omnichat ChatBot as a chat commerce layer in the Hong Kong market. The deployment aligns with the Chatbots and Conversational AI category, provisioning conversational workflows to automate customer engagement and campaign orchestration for marketing and e commerce channels. The implementation used WhatsApp Business API connectivity together with chatbot auto reply and abandoned cart recovery capabilities, instrumenting customer behaviour tracking and automated replies to trigger interventions based on browsing and cart signals. Configuration emphasized campaign workflows, templated message sequences, and timing rules for abandoned cart recovery, with the Omnichat ChatBot handling session routing and reply automation to reduce manual response load. Operational ownership centered on marketing and online commerce teams in Hong Kong, who managed campaign setup, message templates, and behavioral triggers through the Omnichat ChatBot interface. Reported results included a 3.5x uplift in website conversions during 11.11 and improved response efficiency, reflecting measurable campaign and automation outcomes in the local rollout. | |
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Sa Sa Hong Kong | Retail | 1600 | $370M | Hong Kong | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2021 | n/a | In 2021, Sa Sa Hong Kong deployed Omnichat ChatBot to power OMO chat commerce and automated customer service across its ecommerce and in-store funnel. Sa Sa Hong Kong implemented the Omnichat ChatBot as a Chatbots and Conversational AI application to automate customer inquiries and to enable conversational commerce within its digital and physical customer journeys. Configuration emphasized conversational flows, keyword auto-reply rules, and WhatsApp auto-reply capabilities, implementing chatbot modules that perform automated replies and guided commerce interactions. The implementation leveraged OMO chat commerce capabilities to surface product recommendations and commerce prompts within chat sessions, aligning with standard Chatbots and Conversational AI workflows for automated customer service and conversational sales. Integrations consolidated web storefront chat and WhatsApp channels into a single conversational layer to support the ecommerce and in-store funnel in Hong Kong, with customer service teams operating across channels and escalating to agents when needed. According to vendor case reporting, the rollout focused on omnichannel orchestration and agent escalation workflows, and it reduced agent waiting time, delivered faster response times, and contributed to increased website sales and large year over year sales gains. | |
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Retail | 100 | $15M | Hong Kong | Omnichat | Omnichat ChatBot | Chatbots and Conversational AI | 2021 | n/a |
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