List of Onstro Helpdesk Customers
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Since 2010, our global team of researchers has been studying Onstro Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Onstro Helpdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Onstro Helpdesk for Customer Support include: Kebony, a Norway based Manufacturing organisation with 120 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Onstro Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Onstro Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Kebony | Manufacturing | 120 | $40M | Norway | Onstro (formerly Teknorix Systems) | Onstro Helpdesk | Customer Support | 2024 | n/a |
In 2024 Kebony deployed Onstro Helpdesk as part of a consolidated Onstro platform to centralize IT tickets, customer queries and product requests within its Customer Support environment. The implementation covered Kebony's Norway operations and its international ecommerce operations, positioning Onstro Helpdesk as the primary Customer Support application for cross-border order and product inquiry handling.
The deployment configured Onstro Helpdesk to link helpdesk records with project records and resource records, supporting combined customer support CRM workflows and resource management use cases. Functional capabilities implemented include centralized ticket intake, request classification for product and technical inquiries, and associating tickets with project-level ownership to enable resource tracking and fulfillment coordination.
Onstro Helpdesk was integrated with Kebony's PIM, ERP and webstore systems, creating data flows between product information, order records and support tickets. The vendor reports around a 50% improvement in operational efficiency after those integrations, reflecting reduced manual reconciliation between product, order and support data.
Operational governance shifted to align support workflows with project and resource ownership, enabling IT, ecommerce and product teams to route and resolve requests through shared project-context records. Kebony’s Onstro Helpdesk implementation emphasizes centralized ticket-to-project routing and resource assignment to improve cross-functional visibility and streamline customer support operations.
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