List of OptimalCloud CIAM Customers
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Since 2010, our global team of researchers has been studying OptimalCloud CIAM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OptimalCloud CIAM for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OptimalCloud CIAM for Identity and Access Management (IAM) include: Oracle Cerner, a United States based Professional Services organisation with 28000 employees and revenues of $5.50 billion, Sears Hometown Stores, a United States based Retail organisation with 1550 employees and revenues of $1.75 billion, North Carolina Division Of Employment Security, a United States based Government organisation with 500 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using OptimalCloud CIAM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OptimalCloud CIAM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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North Carolina Division Of Employment Security | Government | 500 | $1M | United States | Optimal IdM | OptimalCloud CIAM | Identity and Access Management (IAM) | 2019 | n/a |
In 2019, the North Carolina Division of Employment Security deployed OptimalCloud CIAM as its Identity and Access Management (IAM) platform. The implementation targeted citizen CIAM capabilities to support self registration and social login for unemployment benefits and employer account management across North Carolina, USA.
OptimalCloud CIAM was configured to deliver self registration, social login, multilevel delegated administration, and workflow orchestration, aligning identity capture and user onboarding with state benefit processes. The deployment included configurable role based administration and multilevel delegation to enable employer account management and regional administrator controls.
The solution was provisioned with private dedicated cloud reporting to satisfy audit and compliance requirements, and the vendor case study reports reduced administrative overhead alongside scalable delegated administration and workflow capabilities. Operational coverage emphasized unemployment benefits and employer account management functions statewide, with governance centered on delegated administration and workflow driven approvals.
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Oracle Cerner | Professional Services | 28000 | $5.5B | United States | Optimal IdM | OptimalCloud CIAM | Identity and Access Management (IAM) | 2017 | n/a |
In 2017, Oracle Cerner deployed OptimalCloud CIAM from Optimal IdM to consolidate multiple Active Directory forests into a universal directory. The implementation is categorized under Identity and Access Management (IAM) and focused on centralizing identity to support global email synchronization workflows.
The deployment used Optimal IdM’s Virtual Identity Server VIS hosted in OptimalCloud as the core module, leveraging Universal Directory functionality to join disparate AD forests. Configuration included directory join orchestration, canonical identity mapping, and SCIM provisioning capabilities to propagate identity changes to downstream services.
Integrations explicitly included multiple Active Directory forests and Mimecast, with SCIM provisioning used to synchronize identities into Mimecast for global email management. The Universal Directory served as the canonical identity source driving Mimecast sync and provisioning flows, enabling consistent account state across Cerner’s healthcare operations.
Operational execution followed a staged multi-forest rollout, the 2017 timeline reflecting an estimated schedule for that phased deployment. Governance centered on centralized provisioning workflows and directory synchronization processes, with VIS and OptimalCloud CIAM implemented to standardize identity consolidation and email synchronization across the environment.
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Sears Hometown Stores | Retail | 1550 | $1.8B | United States | Optimal IdM | OptimalCloud CIAM | Identity and Access Management (IAM) | 2020 | n/a |
In 2020, Sears Hometown Stores implemented OptimalCloud CIAM as part of its Identity and Access Management (IAM) strategy. Optimal IdM deployed OptimalCloud CIAM to integrate TypingDNA behavioral biometric multifactor authentication at point-of-sale for store clerks across the United States.
The implementation used OptimalCloud CIAM’s MFA and behavioral biometric integration modules and leveraged delegated administration capabilities to distribute authentication and credential management tasks to store and regional administrators. Configuration focused on embedding TypingDNA checks into POS authentication flows, session handling optimized for clerk checkout workflows, and CIAM-managed identities for store-level user accounts. These configuration choices aligned access control and authentication policies with retail point-of-sale operational patterns.
Integrations were explicit with TypingDNA at the POS while OptimalCloud CIAM centralized clerk identity and authentication orchestration. Operational coverage targeted store clerks and point-of-sale access across U.S. Sears Hometown Stores, with governance implemented through delegated administration to enable manager level credential resets and local policy enforcement. The deployment improved point-of-sale security while maintaining clerk productivity, preserving checkout throughput by combining behavioral biometric MFA with CIAM session and access controls.
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