AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

List of Oracle Business Activity Monitoring Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
DJO LLC Manufacturing 5200 $1.2B United States Oracle Oracle Business Activity Monitoring Process Mining 2009 n/a In 2009, DJO LLC implemented Oracle Business Activity Monitoring as part of a real-time call center BI solution. The deployment targeted Process Mining for claims processing and operations, delivering live operational intelligence across the companys United States call center environment. Oracle Business Activity Monitoring was integrated with Oracle ADF, Coherence and BPEL to provide live dashboards and alerts for claims, order and financial reconciliation. The implementation configured BAM dashboarding and alerting capabilities to surface right-time events to agents and managers. Integration with Oracle SOA and BPEL, together with Oracle E-Business Suite, enabled transactional event feeds into the monitoring layer. Operational coverage focused on claims processing, agent workflows and managerial reconciliation and forecasting activities. The combined stack with Oracle ADF and Coherence supported presentation and session performance for live dashboards, while BPEL orchestrated process events into the BAM monitoring streams. This configuration centralized right-time visibility for call center agents and operations managers. The project delivered right-time visibility that sped reconciliation and forecasting for claims and order financial reconciliation. Oracle Business Activity Monitoring provided the monitoring and alerting backbone for these operational improvements.
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