List of Oracle E-Business Suite TeleService Customers
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Since 2010, our global team of researchers has been studying Oracle E-Business Suite TeleService customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle E-Business Suite TeleService for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle E-Business Suite TeleService for Customer Support include: Metropolitan Police Service (MPS), a United Kingdom based Government organisation with 43571 employees and revenues of $4.23 billion, IHOP, a United States based Retail organisation with 5000 employees and revenues of $480.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle E-Business Suite TeleService, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle E-Business Suite TeleService customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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IHOP | Retail | 5000 | $480M | United States | Oracle | Oracle E-Business Suite TeleService | Customer Support | 2005 | n/a | In 2005, IHOP implemented Oracle E-Business Suite TeleService as part of a broader CRM and data-quality initiative to centralize customer and franchise data. The deployment targeted IHOPs largely franchised restaurant estate in the United States and focused on unifying Customer Support and menu management workflows across corporate and franchise operations. The implementation used the Oracle E-Business Suite TeleService module to provide customer support functionality including case handling, customer account lookup, and agent scripting aligned with franchise and menu data management. Configuration emphasized consolidation of POS and customer data into the TeleService environment and the establishment of a centralized Franchise and Restaurant Enterprise Directory FRED to act as a single source of franchise reference data. Integrations consolidated point of sale records and customer data into Oracle E-Business Suite TeleService so support agents could link transactions to customer profiles and validate menu information during inquiries. Operational coverage included customer service agents and franchise operations across IHOPs U.S. restaurants, creating a centralized support platform for franchise and restaurant data. The rollout was governed as a CRM and data quality program with centralized data stewardship and processes for maintaining FRED and customer records. TeleService usage is explicitly reported in source materials, and the initiative improved agent efficiency and consolidated POS and customer data for more consistent menu and franchise information management. | |
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Metropolitan Police Service (MPS) | Government | 43571 | $4.2B | United Kingdom | Oracle | Oracle E-Business Suite TeleService | Customer Support | 2017 | n/a | In 2017, the Metropolitan Police Service (MPS) engaged Oracle E-Business Suite TeleService as part of the Shared Services Connected Limited Police Single Operating Platform programme. The SSCL PSOP programme was implemented on Oracle E-business R12 and went live in Feb 2018, with the stated objective of providing standard common business processes across the Police Organisation. Metropolitan Police Service Oracle E-Business Suite TeleService Customer Support implementation supported service management and CRM business functions for the PSOP service layer. The delivery concentrated on Customer Support functionality within Oracle E-Business Suite TeleService, with consultancy to produce a high level specification and a detailed build specification for a PSOP Service Management Tool based on Oracle Tele-Service. Workstreams included a detailed service management information reporting specification focused on workload and service levels adherence, and configuration of CRM e-Business suite modules to support incident and request workflows consistent with police service management processes. Technical activities explicitly included use of the DATALOAD program for mass upload of people records to PSOP Oracle HCM, aligning personnel and identity data with service management workflows. The consultancy engagement provided Oracle CRM e-Business suite support to the SSCL PSOP Service Team and required coordination and liaison with Cap Gemini staff and in-house developers to align configuration, data migration, and testing efforts. Programme governance was structured under SSCL PSOP, with specification driven configuration, reporting, and operational handover to the PSOP Service Team. The implementation emphasis was on standardizing common business processes for the Police Organisation, and the project reached operational go live in Feb 2018. |
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