List of Oracle PeopleSoft CRM Customers
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Since 2010, our global team of researchers has been studying Oracle PeopleSoft CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle PeopleSoft CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle PeopleSoft CRM for CRM include: MetLife, a United States based Insurance organisation with 45000 employees and revenues of $66.91 billion, AdventHealth, a United States based Healthcare organisation with 92000 employees and revenues of $18.00 billion, Principal Financial Group, a United States based Banking and Financial Services organisation with 19800 employees and revenues of $16.13 billion, The Cincinnati Insurance Companies, a United States based Insurance organisation with 5426 employees and revenues of $11.34 billion, ABN AMRO, a Netherlands based Banking and Financial Services organisation with 22267 employees and revenues of $10.44 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle PeopleSoft CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle PeopleSoft CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Oracle | Oracle PeopleSoft CRM | CRM | 2008 | n/a |
In 2008, ABN AMRO implemented Oracle PeopleSoft CRM, establishing the bank on Oracle PeopleSoft CRM for customer engagement workflows. The deployment focused on operationalizing out-of-the-box CRM capabilities while layering a Java-based application to address bespoke business requirements and extend functional coverage.
Ongoing workstreams concentrate on maintaining, enhancing and developing out-of-the-box functionalities of Oracle PeopleSoft CRM and the supporting Java application. Development activity includes configuration of workflow rules, form and interaction screens, and customization minimization by keeping business logic either in PeopleSoft configuration or in the Java extension where appropriate.
Operational scope targets users who work on a daily basis with CRM, including relationship managers and customer service teams, aligning the system to front-office customer engagement and sales orchestration business functions. The implementation supports contact and interaction management, case handling and task orchestration typical of the CRM category.
Governance and rollout practices emphasize controlled enhancement pipelines, strict configuration management and process improvement initiatives to streamline end-user workflows. Change control is centralized to balance ongoing development of the Java application with preservation of PeopleSoft out-of-the-box functionality.
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AdventHealth | Healthcare | 92000 | $18.0B | United States | Oracle | Oracle PeopleSoft CRM | CRM | 2015 | n/a |
In 2015, AdventHealth implemented Oracle PeopleSoft CRM as its enterprise CRM, listed in the CRM category. The deployment was positioned to align constituent engagement capabilities with the health system's existing PeopleSoft HCM footprint and WorkForce Time keeping environment to centralize identity and workforce attributes.
Oracle PeopleSoft CRM was configured to support core CRM functional workflows including constituent and contact management, interaction and case tracking, and operational reporting used by patient access and service teams. Configuration emphasized role based access and security provisioning tied to workforce attributes provisioned from PeopleSoft HCM, and included CRM data model extensions to capture healthcare specific constituent identifiers.
Integrations explicitly included synchronization of identity and workforce attributes with PeopleSoft HCM and exchange of time and scheduling data with WorkForce Time keeping. Integration patterns focused on shared master person records, role and job metadata synchronization, and passing service interaction context from CRM to HR and timekeeping systems to support scheduling and entitlement checks.
Governance and operational ownership were centralized under an IT Director responsible for the HCM, CRM, and time keeping systems, providing combined oversight of configuration, change control, and cross functional coordination. The implementation narrative centers on Oracle PeopleSoft CRM within CRM, its integrations with PeopleSoft HCM and WorkForce Time keeping, and IT led governance to align CRM operations with HR and workforce processes.
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Arcadia Group Ltd | Retail | 22000 | $2.2B | United Kingdom | Oracle | Oracle PeopleSoft CRM | CRM | 2014 | n/a |
In 2014, Arcadia Group Ltd implemented Oracle PeopleSoft CRM as the enterprise CRM to consolidate customer-facing workflows that supported fraud detection and prevention, corporate dealings, international service offerings, and retail law advisory activity. The implementation targeted customer service, corporate affairs, fraud prevention, and legal advisory functions across the retailer, positioning Oracle PeopleSoft CRM as the primary CRM platform for those business functions.
Configuration centered on standard CRM capabilities adapted for retail requirements, including contact and account management, case management workflows for fraud detection and resolution, and corporate account handling for B2B dealings. The Oracle PeopleSoft CRM deployment embedded rule-based case routing, role-based access controls, and configurable service workflows to operationalize international service offerings and to capture advisory notes aligned to retail law.
Operational coverage spanned service teams responsible for international customer interactions, fraud prevention units, corporate dealings staff, and legal advisors, using the CRM to centralize customer records and service cases. Architecture and data handling were oriented to support multi-jurisdictional service processes and to segregate corporate account records from consumer service cases, enabling consistent case lifecycle management across departments.
Governance and process restructuring emphasized embedding retail law considerations and fraud controls into CRM workflows, establishing escalation paths and compliance checkpoints within case management. Rollout and adoption were coordinated with fraud prevention, corporate affairs, and legal teams to ensure that PeopleSoft CRM workflows reflected regulatory and corporate advisory requirements.
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Education | 1500 | $150M | United States | Oracle | Oracle PeopleSoft CRM | CRM | 2007 | n/a |
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Insurance | 800 | $1.2B | Australia | Oracle | Oracle PeopleSoft CRM | CRM | 2018 | n/a |
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Government | 6064 | $990M | United States | Oracle | Oracle PeopleSoft CRM | CRM | 2014 | n/a |
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Government | 13300 | $3.9B | Canada | Oracle | Oracle PeopleSoft CRM | CRM | 2011 | n/a |
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Professional Services | 26000 | $7.2B | France | Oracle | Oracle PeopleSoft CRM | CRM | 2010 | n/a |
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Government | 570 | $60M | Australia | Oracle | Oracle PeopleSoft CRM | CRM | 2014 | n/a |
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Oil, Gas and Chemicals | 1132 | $9.5B | United States | Oracle | Oracle PeopleSoft CRM | CRM | 2011 | n/a |
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Buyer Intent: Companies Evaluating Oracle PeopleSoft CRM
- Wee Hur Holdings, a Singapore based Professional Services organization with 250 Employees
- Truv, a United States based Professional Services company with 68 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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