List of OSSera Service Management Customers
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Since 2010, our global team of researchers has been studying OSSera Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OSSera Service Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OSSera Service Management for IT Service Management include: Telkomsel, a Indonesia based Communications organisation with 6455 employees and revenues of $6.09 billion, Advanced Info Service, a Thailand based Communications organisation with 10586 employees and revenues of $5.05 billion, MIMO Tech Co, a Thailand based Communications organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using OSSera Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OSSera Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Advanced Info Service | Communications | 10586 | $5.1B | Thailand | OSSera | OSSera Service Management | IT Service Management | 2007 | MIMO Tech Co | In 2007 Advanced Info Service implemented OSSera Service Management as a centralized IT Service Management platform across its Thailand operations. The engagement was oriented toward unifying service modeling, inventory reconciliation and SLA quality monitoring to strengthen service blueprinting and impact analysis. OSSera Service Management was configured using core modules aligned to OSSera TMF materials, including Service Manager, Service Quality Manager and Performance Manager, enabling cataloged service modeling, inventory-driven impact analysis and SLA and performance monitoring. Configuration emphasized service blueprinting and operational readiness workflows to bridge planning and runbook needs. MIMO Tech Co acted as the local technical integrator for the OSSera implementation, delivering integration and deployment services while AIS retained cross-functional ownership across planning and operations teams. The deployment covered operational and planning functions across AIS in Thailand and tied inventory and quality telemetry into the service models. Governance was reframed to reduce silos between planning and operations, with shared processes for impact analysis, service readiness validation and SLA quality oversight. The deployment reduced organizational silos and improved service blueprinting, impact analysis and operational readiness as described in engagement materials. | |
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MIMO Tech Co | Communications | 100 | $10M | Thailand | OSSera | OSSera Service Management | IT Service Management | 2010 | n/a | In 2010 MIMO Tech Co implemented OSSera Service Management. The deployment uses OSSera Service Management in the IT Service Management category to support value added services and service development and operations in Thailand, with MIMO Tech identified as a named organization in OSSera TMF case materials. The implementation centers on service-modeling and service manager capabilities, reflecting OSSera Service Management functionality for service lifecycle control, model-driven service definitions, and operational provisioning workflows. MIMO Tech appears in OSSera materials as a technical architecture specialist, indicating an architecture-focused implementation that emphasizes service modeling artifacts and a service management control plane aligned to VAS development. References show MIMO Tech collaborating with OSSera on AIS service-management work, and the operational scope is described as supporting VAS, service development, and operations in Thailand. Governance and process alignment are implied through the collaboration, with technical architecture, service development, and operations functions engaged in the service-modeling and service-manager workflows. | |
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Telkomsel | Communications | 6455 | $6.1B | Indonesia | OSSera | OSSera Service Management | IT Service Management | 2018 | OSSera | In 2018 Telkomsel implemented OSSera Service Management, delivered by PT Ossera Nusantara Indonesia, OSSera. The implementation is positioned in the IT Service Management category and targeted support for network operations across Telkomsel's Indonesian footprint, aligning the application with operational monitoring and reporting use cases. Deployment centered on OSSera Service Management modules for power-management dashboards, inter-node traffic reporting, and big-data processing components, enabling large-scale analytics and reporting for network operations. The configuration emphasized data aggregation, visualization of power and traffic metrics, and scheduled inter-node reporting to support Telkomsel network operations teams, with OSSera acting as the implementation partner for delivery and operational handoff. |
Buyer Intent: Companies Evaluating OSSera Service Management
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