List of PelicanCorp OneCallAccess Customers
Collingwood, 3066, VIC,
Australia
Since 2010, our global team of researchers has been studying PelicanCorp OneCallAccess customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PelicanCorp OneCallAccess for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PelicanCorp OneCallAccess for Call Center include: beforeUdig Singapore, a Singapore based Utilities organisation with 10 employees and revenues of $2.0 million, Before Udig Ireland, a Ireland based Professional Services organisation with 20 employees and revenues of $2.0 million, Before Udig, a New Zealand based Professional Services organisation with 10 employees and revenues of $1.0 million, Before Udig New Zealand, a New Zealand based Professional Services organisation with 10 employees and revenues of $1.0 million, Geolantis, a Austria based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using PelicanCorp OneCallAccess, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PelicanCorp OneCallAccess customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Before Udig | Professional Services | 10 | $1M | New Zealand | PelicanCorp | PelicanCorp OneCallAccess | Call Center | 2023 | n/a |
In 2023, Before Udig implemented PelicanCorp OneCallAccess on its website to provide customer telephony and web-call handling. Before Udig, a New Zealand professional services firm with about 10 employees, deployed PelicanCorp OneCallAccess as a Call Center application to support inbound customer contacts and online click to call from its public site.
The implementation focused on core Call Center capabilities, configured to match a small team operational model. The deployment included web-embedded call entry points and an agent-facing console for call handling, with configuration of call routing, business hours, and queueing behavior appropriate for a single-site professional services operation. Standard Call Center functional terminology used in the deployment included inbound call routing, interactive voice response flows, call queuing, and call logging to support customer service activity.
Architecturally the setup aligns with a cloud-hosted delivery model, embedding PelicanCorp OneCallAccess on the corporate website to initiate sessions and route calls to internal staff. Operational coverage is concentrated on the firm’s New Zealand customer service and operations functions, with a small administrative pool managing user provisioning and routing configurations. Governance concentrated on lightweight operational controls, including a single administrative owner and documented call-handling workflows to support day to day service continuity.
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Before Udig Ireland | Professional Services | 20 | $2M | Ireland | PelicanCorp | PelicanCorp OneCallAccess | Call Center | 2023 | n/a |
In 2023, Before Udig Ireland deployed PelicanCorp OneCallAccess on its website to provide Call Center capabilities for client intake and phone-based service coordination. The PelicanCorp OneCallAccess implementation created a web-accessible call entry point embedded in the corporate site, exposing standard Call Center functionality including inbound call routing, call queuing, agent desktop interfaces, call logging, and reporting to support client-facing interactions.
The deployment is cloud-managed and sized for a 20-employee professional services firm, concentrating operational coverage on the companys client services and operations teams in Ireland. Governance centered on workflow changes for call triage and contact capture, with configuration focused on web integration and agent handling processes to ensure consistent call handling and record creation within the organization.
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Before Udig New Zealand | Professional Services | 10 | $1M | New Zealand | PelicanCorp | PelicanCorp OneCallAccess | Call Center | 2023 | n/a |
In 2023, Before Udig New Zealand deployed PelicanCorp OneCallAccess on its public website to centralize inbound customer contact flows. PelicanCorp OneCallAccess is a Call Center application embedded as a web facing contact point to initiate calls and manage web originated voice requests. The deployment serves the New Zealand professional services operation, consolidating site based contact handling for the firm.
The configuration leverages standard Call Center capabilities such as click to call web widgets, online contact initiation, and capture of call metadata to present incoming requests to a small 10 person front office team. Integration scope is limited to the website embedding, with operational handling routed through the PelicanCorp OneCallAccess interface rather than additional named backend systems. Governance is lightweight and operationally focused, with front office staff responsible for agent availability, call handling procedures, and ongoing management of the website contact widget.
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beforeUdig Singapore | Utilities | 10 | $2M | Singapore | PelicanCorp | PelicanCorp OneCallAccess | Call Center | 2023 | n/a |
In 2023, beforeUdig Singapore deployed PelicanCorp OneCallAccess as its Call Center solution on the company website. PelicanCorp OneCallAccess was embedded to handle web-based customer intake and live call handling tied to service request initiation.
Configuration emphasized Call Center capabilities including inbound call routing, an agent console for frontline staff, and case creation workflows for tracking work requests. The implementation used the application’s web embed to capture caller metadata, queue requests, and route tasks to designated operators, with settings scaled to a 10-employee operational model.
Operational coverage targets customer service and field operations for utility locating in Singapore, with access provisioned to internal operations and frontline personnel. Governance focused on establishing web intake rules, agent assignment workflows, and scheduling handoffs between call agents and field crews to standardize request handling.
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Geolantis | Professional Services | 10 | $1M | Austria | PelicanCorp | PelicanCorp OneCallAccess | Call Center | 2023 | n/a |
In 2023, Geolantis deployed PelicanCorp OneCallAccess on its website to provide Call Center capabilities. The deployment exposed PelicanCorp OneCallAccess as a web-embedded contact point, centralizing inbound voice and click-to-call interactions from the public site and routing customer contacts to the internal agent pool.
Implementation concentrated on core Call Center functions typical for the category, including inbound call routing, queue management, agent desktop access, and call logging and reporting managed through the PelicanCorp OneCallAccess console. Operational scope covered customer facing support and sales workflows for the Austria based professional services firm, with governance focused on centralized user provisioning, channel configuration, and web channel instrumentation for the company website.
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