List of Pentana Technician Mobility Customers
Melbourne, 3149, VIC,
Australia
Since 2010, our global team of researchers has been studying Pentana Technician Mobility customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pentana Technician Mobility for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pentana Technician Mobility for Field Service Management include: Eagers Automotive, a Australia based Automotive organisation with 8000 employees and revenues of $11.19 billion, Platts Motor Company United Kingdom, a United Kingdom based Automotive organisation with 40 employees and revenues of $30.0 million, John Martin Group United Kingdom, a United Kingdom based Automotive organisation with 28 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using Pentana Technician Mobility, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pentana Technician Mobility customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eagers Automotive | Automotive | 8000 | $11.2B | Australia | Pentana Solutions | Pentana Technician Mobility | Field Service Management | 2021 | n/a |
In 2021, Eagers Automotive’s eraPower deployment went live with Pentana Solutions and an eraPower integration to Openpay, and Pentana Technician Mobility is inferred to be the Field Service Management component used within that eraPower service suite. Pentana Technician Mobility is cited here as the application supplying Field Service Management functionality alongside eraPower, aligning the application name Pentana Technician Mobility with the Field Service Management category for Eagers Automotive.
Implementation scope centers on aftersales service operations across Eagers Automotive dealerships, with explicit coverage of service, parts and repairs through the eraPower/Openpay rollout in 2021. Functional capabilities for Pentana Technician Mobility are inferred from the eraPower service suite and typical Field Service Management workflows, these include mobile technician clocking, repair order updates and photo attachments for work-in-progress documentation, supporting technician mobile access to repair orders and service history.
Architecturally this usage is situated within the eraPower DMS ecosystem, with the eraPower to Openpay integration established in 2021 to enable buy now pay later payments for service, parts and repairs. It is reasonable to interpret that Pentana Technician Mobility operates in concert with eraPower repair-order records and service workflows, exchanging job status and technician inputs back into the dealer DMS to maintain a single service record.
Governance and rollout are DMS-centric and dealer network oriented, with configuration and dealer-level setup managed as part of eraPower deployments across large Australian dealer groups. Controls likely emphasize standardized service processes and technician workflow configuration to align mobile data capture with eraPower service operations, preserving audit trails for parts, labor and customer payment interactions.
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John Martin Group United Kingdom | Automotive | 28 | $18M | United Kingdom | Pentana Solutions | Pentana Technician Mobility | Field Service Management | 2014 | n/a |
In 2014 John Martin Group United Kingdom implemented Pentana Technician Mobility as part of a broader Pentana Solutions DealerPRO DMS deployment across its Belmont and Murray dealerships. The implementation targeted Field Service Management needs for sales and aftersales operations, and it was positioned to improve real time business intelligence and workshop workflows through mobile-enabled technician activity capture.
Pentana Technician Mobility was configured to provide mobile technician clocking and repair order status updates, aligning with standard Field Service Management capabilities such as job capture, status progression, and technician time recording. The module operated alongside DealerPRO DMS and was inferred to integrate with the Pentana eraPower suite to synchronize workshop jobs and service records, supporting streamlined workshop workflows and more timely service data.
Operational coverage encompassed workshop and aftersales teams at the Belmont and Murray dealership sites in the United Kingdom, with rollout focused on enabling technicians to record work on mobile devices and feed real time status into dealer management reports. Governance emphasized operational process changes in workshop procedures and consumption of near real time service intelligence by aftersales managers, delivering improved visibility across service operations and workshop throughput.
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Platts Motor Company United Kingdom | Automotive | 40 | $30M | United Kingdom | Pentana Solutions | Pentana Technician Mobility | Field Service Management | 2014 | n/a |
In 2014, Platts Motor Company implemented Pentana Solutions DealerPRO Dealer DMS to modernise multi-franchise sales and aftersales/service departments and to gain near real-time operational insight via the vendor's built-in business intelligence. Pentana Technician Mobility is referenced in the implementation context as part of the broader Pentana service and workshop suite, and is therefore associated with Field Service Management to enable technician mobile job updates and job clocking within workshop operations.
The implementation emphasis was on dealer workshop and aftersales workflows, with DealerPRO providing centralized service scheduling, job management and operational reporting for the Marlow and High Wycombe dealer sites. Pentana Technician Mobility, as part of that service/workshop footprint, would align with Field Service Management functional terminology such as mobile job status capture, technician time recording and shop floor job progress reporting.
Operational coverage focused on sales and aftersales/service business functions across Platts Motor Company dealer locations, and governance attention centered on aligning technician workflow and service reporting to the DealerPRO BI outputs. The source explicitly notes the objective of near real-time operational insight via built-in business intelligence, and Technician Mobility is presented as the mobile extension of those workshop processes within the Field Service Management domain.
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