List of PepperHQ Customers
London, SE1 0HS,
United Kingdom
Since 2010, our global team of researchers has been studying PepperHQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PepperHQ for Restaurant Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PepperHQ for Restaurant Management include: 200 Degrees Coffee, a United Kingdom based Leisure and Hospitality organisation with 200 employees and revenues of $25.0 million, The Rick Stein Group, a United Kingdom based Leisure and Hospitality organisation with 217 employees and revenues of $14.0 million, Coffi Co United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 60 employees and revenues of $4.0 million, Sweet Waters Cafe, a United States based Leisure and Hospitality organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using PepperHQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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200 Degrees Coffee | Leisure and Hospitality | 200 | $25M | United Kingdom | PepperHQ | PepperHQ | Restaurant Management | 2020 | n/a |
In 2020, 200 Degrees Coffee partnered with Pepper in July 2020 to launch PepperHQ, a branded mobile application for ordering, loyalty and local marketing across its UK coffee shops. PepperHQ was deployed as a Restaurant Management solution to centralize consumer ordering channels and loyalty program delivery for the chain.
The implementation configured core modules for mobile ordering, loyalty management and local marketing campaign orchestration. PepperHQ was implemented with branded UI and menu configuration, loyalty rules and redemption workflows, and store-level campaign controls to support targeted offers and customer engagement at individual sites.
Operational coverage focused on the United Kingdom store footprint, bringing together store operations and marketing functions to manage day-to-day ordering and loyalty activity. No specific third party integrations are listed in the source, therefore integrations to point-of-sale or CRM systems are not described in this account.
Rollout began in July 2020 and emphasized local marketing enablement and loyalty activation at shop level. The PepperHQ rollout achieved 20,000 downloads in six months, supported over 4,000 orders per month and produced a 6x increase in loyalty redemptions, driving higher customer engagement and incremental revenue in the United Kingdom.
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Coffi Co United Kingdom | Leisure and Hospitality | 60 | $4M | United Kingdom | PepperHQ | PepperHQ | Restaurant Management | 2020 | n/a |
In 2020, Coffi Co United Kingdom deployed PepperHQ as a Restaurant Management solution to digitise orders, payments and customer rewards across its Cardiff sites. The implementation brought PepperHQ mobile ordering and loyalty capabilities into production, delivering a consumer-facing app and cloud-hosted management services that centralized menu, offers and transaction records. The rollout was live by 2020 and the app rapidly captured 90% of outlet orders.
Functional modules implemented included mobile ordering, integrated payments processing and a loyalty rewards engine, configured to manage order capture and customer engagement across multiple sites. The architecture emphasized a mobile-first consumer app paired with PepperHQ cloud services to centralize configuration and transactional data, supporting operational workflows for store staff and managers. Centralized configuration enabled faster digital order throughput and consolidated reward management across locations.
Operational scope covered Coffi Co Cardiff locations within the United Kingdom and impacted operations, payments, customer loyalty and revenue management functions. By August 2020 the PepperHQ deployment attracted about 100,000 local users and generated £350,000 through Pepper in that month, outcomes reported by the vendor. Governance and rollout were executed site by site with centralized offer and user management through the PepperHQ administrative console.
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Sweet Waters Cafe | Leisure and Hospitality | 15 | $2M | United States | PepperHQ | PepperHQ | Restaurant Management | 2023 | n/a |
In 2023, Sweet Waters Cafe implemented PepperHQ, deploying PepperHQ Restaurant Management as a web-embedded SaaS component on its public website. The deployment targeted the cafe's single United States site and was configured to operate alongside existing in-store workflows, with an architecture centered on an embedded web widget for customer-facing ordering and a cloud-hosted administrative console for back-office configuration.
Functional configuration emphasized online ordering, digital menu management, reservation capture and front-of-house order orchestration, reflecting typical Restaurant Management capabilities. Operational ownership is managed by the cafe owner and small staff who use the PepperHQ admin interface to publish menu changes, manage incoming web orders and handle customer interactions, and the only explicit integration reported is the website embedding described in the source.
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Leisure and Hospitality | 217 | $14M | United Kingdom | PepperHQ | PepperHQ | Restaurant Management | 2020 | n/a |
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