List of Peppermint Work Management Customers
Nottingham, NG8 6BA,
United Kingdom
Since 2010, our global team of researchers has been studying Peppermint Work Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Peppermint Work Management for Task Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Peppermint Work Management for Task Management include: Pinsent Masons, a United Kingdom based Professional Services organisation with 3000 employees and revenues of $810.0 million, Browne Jacobson, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $147.0 million, Cripps, a United Kingdom based Professional Services organisation with 600 employees and revenues of $61.0 million and many others.
Contact us if you need a completed and verified list of companies using Peppermint Work Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Browne Jacobson | Professional Services | 1000 | $147M | United Kingdom | Peppermint Technology | Peppermint Work Management | Task Management | 2024 | n/a | In 2024, Browne Jacobson selected Peppermint’s Case and Matter Management platform and positioned Peppermint Work Management as a complementary module within a firmwide deployment. Peppermint Work Management is identified in this engagement under the Task Management category, intended to provide a single, Microsoft integrated place for users across the firm in the United Kingdom and Ireland to manage matter related work and client service activities. The implementation narrative centers on Peppermint’s Case and Matter Management core with Peppermint Work Management inferred as a subsequent phase to orchestrate task level workflows. Typical Task Management capabilities expected in scope include matter level task lists, configurable workflows and templates, assignment and due date orchestration, and activity tracking, all configured to surface within the Peppermint platform and the Microsoft integrated user experience. Operational coverage is described as firmwide across Browne Jacobson’s UK and Ireland offices, impacting practice teams, matter owners, and reporting and client service functions. The engagement explicitly targets improved client service, enhanced reporting, and future enablement of AI capabilities, with Peppermint Work Management positioned to feed structured work data into those reporting and AI use cases. Governance and rollout are described as platform centric, with a phased approach that treats Peppermint Work Management as a complementary module to Case and Matter Management and as a subsequent implementation opportunity. Process standardization, task governance and change orchestration are implied to be coordinated between matter owners and centralized program governance to ensure consistent task templates, assignment rules and reporting definitions across the firm. | |
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Cripps | Professional Services | 600 | $61M | United Kingdom | Peppermint Technology | Peppermint Work Management | Task Management | 2023 | n/a | In 2023, Cripps extended its partnership with Peppermint Technology and migrated services to Peppermint CX365 while initiating an implementation of Peppermint Work Management. Cripps implemented Peppermint Work Management in 2023 to provide Task Management capabilities tied to case and matter workflows and to strengthen client servicing across its UK operations. The deployment emphasized Work Management functionality, with configuration oriented to task orchestration, templated matter plans, automated task routing and low code automation for repeatable legal workflows. Peppermint Work Management was provisioned to support case and matter task lifecycle control, work allocation for fee earners, and embedded analytics for operational visibility. Integrations were explicitly planned with Microsoft 365 to surface tasks and documents across the productivity stack, and the deployment covered Cripps offices in the United Kingdom supporting legal teams and client service functions. The implementation aligned Task Management processes with matter management, ensuring task records and work items are associated with client matters within the Peppermint CX365 environment. Governance and rollout followed a staged approach, with Work Management usage informed by Peppermint guidance that it is commonly piloted alongside Case and Matter Management, enabling process standardization and centralized task governance through low code automation. The project targeted improved efficiency through low code automation and analytics as a stated outcome. | |
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Pinsent Masons | Professional Services | 3000 | $810M | United Kingdom | Peppermint Technology | Peppermint Work Management | Task Management | 2023 | n/a | In 2023 Pinsent Masons deployed Peppermint Case Management in a six week rapid deployment to support big ticket and mass litigation, implementing automation, live dashboards and advanced analytics across its UK and international teams. Peppermint Work Management is anticipated as a follow on expansion and is identified by Peppermint Technology as a complementary module in the Task Management category to extend work orchestration beyond Case and Matter Management. The implementation concentrated on automation workflows, live dashboarding and advanced analytics to improve case visibility, matter tracking and decision support for litigation teams. Configuration emphasized case automation and analytics instrumentation, aligning user workflows with matter lifecycle steps and enabling centralized monitoring of high volume claims handling. Operational coverage spanned Pinsent Masons UK and international practice groups engaged in large scale litigation and mass claims, impacting legal operations and litigation support functions. The deployment approach was a rapid six week rollout completed in late 2023, delivering core case management capabilities first while leaving scope for broader task orchestration. Governance and process changes focused on standardizing case intake, triage and reporting across jurisdictions to support cross team collaboration and analytics driven oversight. The firm has identified further use cases for Peppermint Work Management, positioning the Peppermint Work Management Task Management capability as the next logical phase to standardize task and workload coordination across practices. |
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