List of Planhat Platform Customers
Planhat
Malmskillnadsgatan 13,,
Stockholm, 111 57,
Sweden
Stockholm, 111 57,
Sweden
46 70 479 51 52
Professional Services
100
$10M
Since 2010, our global team of researchers has been studying Planhat Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Planhat Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Planhat Platform for Customer Support include: Rydoo, a Belgium based Professional Services organisation with 300 employees and revenues of $45.0 million, Trustpilot USA, a United States based Professional Services organisation with 250 employees and revenues of $30.0 million, ParcelLab UK, a United Kingdom based Professional Services organisation with 200 employees and revenues of $24.0 million, Bannerflow, a Sweden based Professional Services organisation with 100 employees and revenues of $10.0 million, PushPress, a United States based Professional Services organisation with 86 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Planhat Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Planhat Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Assetbank | Professional Services | 48 | $3M | United Kingdom | Planhat | Planhat Platform | Customer Support | 2024 | n/a |
In 2024 Assetbank implemented Planhat Platform as its Customer Support application to centralize customer relationship and service workflows across its support and account management teams. The Planhat Platform was provisioned for a single-tenant SaaS operational model tailored to a 48 person professional services organisation, and is described in Asset Bank documentation as a primary recipient of customer relationship data used to support service delivery and technical support requests.
Configuration of the Planhat Platform focused on customer relationship data management, case and ticket tracking, service request intake from in-app messaging and contact forms, and embedded usage analytics to support support triage. The Planhat Platform was configured to surface customer contact details, interaction history, and service case metadata, aligning with the organisation’s stated practice of tracking what users view, edit, upload and download within the Asset Bank application.
The deployment was integrated into Assetbank’s existing third party ecosystem as documented in the company privacy policy, with data flows between Planhat Platform and HubSpot for CRM continuity, and with support tooling and analytics platforms that the company uses, including Zendesk, Zoom, JIRA, Google Analytics, Google Tag Manager and Mixpanel. Customer and service data is stored and managed on Amazon Web Services, consistent with Asset Bank’s security statements, and cross-border transfers are governed by Transfer Risk Assessments and applicable UK safeguards.
Governance for the Planhat Platform operation aligns with Asset Bank’s data protection posture, which designates the company as data processor for certain service data and requires customer account holders to act as data controllers for their tenant data. The implementation follows UK GDPR requirements as amended by the Data Use and Access Act 2025, includes defined retention periods such as analytics data up to 36 months and customer relationship data retained for a minimum of six years, and routes privacy and DPO inquiries to the contact specified in the organisation’s privacy policy.
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Bannerflow | Professional Services | 100 | $10M | Sweden | Planhat | Planhat Platform | Customer Support | 2023 | n/a |
In 2023, Bannerflow implemented Planhat Platform as its Customer Support application to consolidate fragmented customer data, build usage dashboards and automate workflows across customer success and product marketing in Sweden. The Planhat Platform deployment centralized account and usage metrics to provide a single operational view for customer facing teams and product marketers.
Configuration emphasized health dashboards, usage analytics and automation of routine customer success playbooks, consistent with Customer Support category capabilities. The implementation constructed a unified customer data model and usage signal layer to drive account health scoring and support targeted engagement workflows. Module-level functionality inferred from the case study includes health dashboards and automated workflow engines configured to trigger playbooks based on usage and health signals.
Rollout targeted Bannerflow customer success and product marketing teams in Sweden, with governance established to centralize data ownership and automate cross-functional handoffs between success and marketing workflows. The deployment removed unused CRM seats and reduced headcount needs, delivering measurable ROI in year one following the 2023 implementation. Ongoing operational focus is on scaling health reporting and automations within the Planhat Platform to sustain consolidated customer data and standardized support processes.
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Jiminny | Professional Services | 60 | $7M | United Kingdom | Planhat | Planhat Platform | Customer Support | 2020 | n/a |
In 2020 Jiminny implemented the Planhat Platform to manage Customer Support workflows. The Planhat Platform was configured as a central customer engagement and record hub for Jiminny, aligning the application to customer success and sales operations business functions.
Configuration focused on core Customer Support capabilities, including centralization of customer records, activity tracking, account segmentation and analytical dashboards for account health and engagement. The implementation also captured meeting-derived activities and timeline events consistent with Jiminnys revenue intelligence focus, with automation rules to surface interactions and update account timelines.
Planhat Platform was integrated with SalesForce, HubSpot, Drupal CMS and Airtable to provide CRM synchronization, shared contact records, and campaign or content markers used by marketing and sales teams. Operational coverage included customer success, sales operations and marketing users within the UK headquartered organization, with the marketing function contributing regular content and CRM updates as part of workshop and campaign workflows.
Governance established standardized update processes and role-based access controls to ensure a single source of customer truth across departments, and workflows were defined to delegate record maintenance to marketing, sales and finance stakeholders. Jiminny Planhat Platform Customer Support implementation emphasized data orchestration between meeting intelligence and CRM systems to support coordinated customer-facing operations.
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Luware UK | Professional Services | 30 | $3M | United Kingdom | Planhat | Planhat Platform | Customer Support | 2019 | n/a |
In 2019 Luware UK implemented the Planhat Platform to centralize customer success and project tracking functions under the Customer Support category. The Planhat Platform was provisioned as a cloud based customer success platform used to manage account lifecycles, project tasks, and customer engagement workflows for a 30 person professional services organization.
Planhat Platform configuration emphasized customer success management capabilities, including account segmentation, health scoring, lifecycle tracking, and project tracking tied to customer onboarding and ongoing support activities. Standard Customer Support operational workflows were implemented as configurable playbooks and automated stage transitions to align support touchpoints with account health and renewal cadence.
The Planhat Platform operated within a supplier ecosystem that includes Microsoft for collaboration and hosting, Salesforce for CRM, Freshdesk for customer support, DocuSign for signatures, Maxio for subscription management, Factorial for HR, and Instatus for status pages, with suppliers granted access to user information only as reasonably necessary. Supplier relationships are documented in Luware UK service agreements, and the Planhat Platform was used alongside these third party services to consolidate customer records and project tracking without specifying bespoke integration topologies.
Governance was structured around limited supplier access and confidentiality obligations reflected in service contracts, role based access controls within the Planhat Platform, and data sharing limited to operational need. Luware UK used Planhat Platform to unify Customer Support workflows, centralize customer data for support and project teams, and impose supplier confidentiality and access constraints as set out in its privacy and supplier policies.
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ParcelLab UK | Professional Services | 200 | $24M | United Kingdom | Planhat | Planhat Platform | Customer Support | 2020 | n/a |
In 2020 ParcelLab UK implemented the Planhat Platform for Customer Support to centralize management of implementation and onboarding workflows. The deployment was provisioned on AWS and configured to support contact data capture and legitimate interest flags to enable effective coordination and onboarding of customers.
Planhat Platform was configured with customer onboarding orchestration, contact data management, and implementation tracking capabilities typical of Customer Support platforms. The configuration included workflow automation for handoffs between implementation and support teams, structured onboarding milestones, and in-app guidance triggers used during customer onboarding.
The implementation integrated Planhat Platform with Notion as the knowledge workspace and with Userpilot for guided in-application onboarding experiences, while data storage and runtime were hosted on AWS. Operational coverage centered on support, implementation, and onboarding functions, aligning contact records and consent indicators with operational queues and playbooks.
Governance emphasized contact data handling and legitimate interest processing, with role based access controls and documented onboarding procedures to ensure consistent operational coordination. The rollout prioritized consistent onboarding orchestration across customer accounts and centralized visibility for Support and Implementation teams, while maintaining the Planhat Platform as the system of record for onboarding status and contact consent.
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Professional Services | 86 | $8M | United States | Planhat | Planhat Platform | Customer Support | 2022 | n/a |
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Professional Services | 300 | $45M | Belgium | Planhat | Planhat Platform | Customer Support | 2022 | n/a |
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Professional Services | 250 | $30M | United States | Planhat | Planhat Platform | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating Planhat Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Planhat Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Planhat Platform for Customer Support include:
- Commandlink, a United States based Communications organization with 200 Employees
- MIA Developments, a Greece based Construction and Real Estate company with 45 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Commandlink | Communications | 200 | $32M | United States | 2026-08-11 |
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MIA Developments | Construction and Real Estate | 45 | $5M | Greece | 2026-04-02 |
FAQ - APPS RUN THE WORLD Planhat Platform Coverage
Planhat Platform is a Customer Support solution from Planhat.
Companies worldwide use Planhat Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Rydoo, Trustpilot USA, ParcelLab UK, Bannerflow and PushPress are recorded users of
Planhat Platform for Customer Support.
Companies using Planhat Platform are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using Planhat Platform are most concentrated in Belgium, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Planhat Platform across Americas, EMEA, and APAC.
Companies using Planhat Platform range from small businesses with 0-100 employees - 62.5%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Planhat Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Planhat Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.