List of Planhat Platform Customers
Stockholm, 111 57,
Sweden
Since 2010, our global team of researchers has been studying Planhat Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Planhat Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Planhat Platform for Customer Support include: Rydoo, a Belgium based Professional Services organisation with 150 employees and revenues of $43.0 million, Trustpilot USA, a United States based Professional Services organisation with 250 employees and revenues of $30.0 million, Bannerflow, a Sweden based Professional Services organisation with 100 employees and revenues of $10.0 million, PushPress, a United States based Professional Services organisation with 86 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Planhat Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Planhat Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bannerflow | Professional Services | 100 | $10M | Sweden | Planhat | Planhat Platform | Customer Support | 2023 | n/a | In 2023, Bannerflow implemented Planhat Platform as its Customer Support application to consolidate fragmented customer data, build usage dashboards and automate workflows across customer success and product marketing in Sweden. The Planhat Platform deployment centralized account and usage metrics to provide a single operational view for customer facing teams and product marketers. Configuration emphasized health dashboards, usage analytics and automation of routine customer success playbooks, consistent with Customer Support category capabilities. The implementation constructed a unified customer data model and usage signal layer to drive account health scoring and support targeted engagement workflows. Module-level functionality inferred from the case study includes health dashboards and automated workflow engines configured to trigger playbooks based on usage and health signals. Rollout targeted Bannerflow customer success and product marketing teams in Sweden, with governance established to centralize data ownership and automate cross-functional handoffs between success and marketing workflows. The deployment removed unused CRM seats and reduced headcount needs, delivering measurable ROI in year one following the 2023 implementation. Ongoing operational focus is on scaling health reporting and automations within the Planhat Platform to sustain consolidated customer data and standardized support processes. | |
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PushPress | Professional Services | 86 | $8M | United States | Planhat | Planhat Platform | Customer Support | 2022 | n/a | In 2022 PushPress implemented the Planhat Platform for Customer Support to consolidate customer data and automate CSM playbooks for its fitness SaaS customer operations in the United States. The rollout targeted Customer Success and CRM teams to centralize onboarding and upsell workflows and to provide a single operational view of customer health and activity. PushPress configured the Planhat Platform to emphasize customer success dashboards, automated playbooks and customer portal features, using platform-native tooling to orchestrate onboarding sequences and upsell touchpoints. Configuration focused on playbook automation and alerting logic, enabling consistent CSM workflows and rule-based notifications tied to customer state changes. Operational coverage remained focused on US-based fitness SaaS accounts and Customer Success/CRM functions, with the Planhat Platform acting as the primary Customer Support system of record for customer operational signals. The implementation unified customer records and success telemetry to surface prioritized accounts and trigger playbook steps, improving operational visibility across CS and CRM teams. Governance centered on playbook ownership by Customer Success leadership and incremental rollout to team segments during 2022, with adoption reinforced through standardized playbooks and portal access. The switch in 2022 delivered faster visibility, automated alerts and time savings for Customer Success and CRM teams, through consolidated data views and automated CSM workflows using the Planhat Platform. | |
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Rydoo | Professional Services | 150 | $43M | Belgium | Planhat | Planhat Platform | Customer Support | 2022 | n/a | In 2022, Rydoo implemented Planhat Platform for Customer Support. The deployment targeted customer success and support operations at the Belgium-based professional services company with approximately 150 employees, and the Planhat Platform was adopted by the Customer Success Operations function beginning in September 2022. The Planhat Platform was provisioned as a cloud SaaS instance and configured to support customer lifecycle management, onboarding workflows, renewal tracking, activity tracking, and operational reporting. Configuration work emphasized playbook automation and centralized customer master data to standardize recurring success processes and to surface account health signals for proactive engagement. Integrations reflected skills and tooling used by the Customer Success team, with Planhat Platform linked to Zendesk for ticketing context and to Notion for shared documentation and playbook content, enabling case context and operational knowledge to be surfaced alongside account records. Operational coverage included Customer Success, Support, and adjacent operations teams, consolidating activity logs and account indicators across those business functions. Governance responsibility rested with the Customer Success Operations Specialist role, which established data ownership, workflow templates, and playbook enforcement to drive consistent usage across teams. Rollout focused on incremental adoption and embedding Planhat Platform into daily support and success workflows. | |
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Professional Services | 250 | $30M | United States | Planhat | Planhat Platform | Customer Support | 2023 | n/a |
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