List of Podium Webchat Customers
Lehi, 84043, UT,
United States
Since 2010, our global team of researchers has been studying Podium Webchat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Podium Webchat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Podium Webchat for Chatbots and Conversational AI include: Keeler Motor Car Company, a United States based Automotive organisation with 200 employees and revenues of $20.0 million, All American Assisted Living at Hillsborough, a United States based Leisure and Hospitality organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Podium Webchat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Podium Webchat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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All American Assisted Living at Hillsborough | Leisure and Hospitality | 50 | $5M | United States | Podium Corp | Podium Webchat | Chatbots and Conversational AI | 2023 | n/a |
In 2023 All American Assisted Living at Hillsborough implemented Podium Webchat on its public website, deploying the Podium Webchat solution as part of its Chatbots and Conversational AI footprint. The implementation installs a web-embedded chat widget focused on visitor messaging and inquiry intake, aligning with the facility's small organization staffing model and front-desk workflows. The deployment scope is limited to the company website where the chat widget captures prospective resident inquiries, schedules follow up, and triages front office communications during published service hours.
Configuration work included scripted conversational flows, contact capture forms, and routing rules within the Podium Webchat console that escalate complex questions to staff for manual follow-up. Operational governance defined message ownership by admissions and front desk teams, standardized response templates, and availability windows for automated replies. Rollout and monitoring are managed by internal staff through the vendor interface, with the Podium Webchat instance serving as the primary online engagement channel for the facility.
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Keeler Motor Car Company | Automotive | 200 | $20M | United States | Podium Corp | Podium Webchat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Keeler Motor Car Company implemented Podium Webchat. Podium Webchat is a Chatbots and Conversational AI application deployed to customer-facing channels at Keeler, supporting sales and service desks across two Keeler Collision locations and administered from the Latham, NY office.
Implementation focused on configuring web chat for lead capture, real-time customer messaging, and conversational appointment routing, leveraging standard chat routing, canned responses, and transcript capture capabilities. The Podium Webchat configuration included routing logic to align inbound chats with dealership sales and service workflows, and moderation settings were maintained by administrative staff.
Integrations were instrumented with the company CRM and DMS, specifically eLead CRM for lead routing and CDK DMS for service ticket referencing, based on in-house management and debugging of those systems. Chat transcripts and interaction metadata were fed into existing reporting and marketing workflows to support monthly sales and marketing reports and to help create target audiences for marketing.
Operational governance relied on internal administration, with an administrative assistant responsible for training coworkers, debugging integrations, and maintaining chat configurations. Rollout emphasized operational ownership within sales, service, and marketing functions, with established processes for transcript review and monthly reporting.
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Buyer Intent: Companies Evaluating Podium Webchat
- Apprize360, a United States based Professional Services organization with 10 Employees
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