List of Process Discovery (formerly FortressIQ ) Customers
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Since 2010, our global team of researchers has been studying Process Discovery (formerly FortressIQ ) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Process Discovery (formerly FortressIQ ) for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Process Discovery (formerly FortressIQ ) for Process Mining include: Cantor Fitzgerald, a United States based Banking and Financial Services organisation with 12000 employees and revenues of $3.60 billion, BGC Brokers L.P., a United States based Banking and Financial Services organisation with 3818 employees and revenues of $1.80 billion, Dentsu UK, a United Kingdom based Professional Services organisation with 3800 employees and revenues of $900.0 million, Hitachi Solutions Canada, a Canada based Professional Services organisation with 310 employees and revenues of $150.0 million, BPM-Discipline US, a United States based Professional Services organisation with 40 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Process Discovery (formerly FortressIQ ), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Process Discovery (formerly FortressIQ ) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BGC Brokers L.P. | Banking and Financial Services | 3818 | $1.8B | United States | Automation Anywhere | Process Discovery (formerly FortressIQ ) | Process Mining | 2018 | n/a | In 2018, BGC Brokers L.P. deployed Process Discovery (formerly FortressIQ) from Automation Anywhere as a Process Mining application to support a planned back-office modernization across its post trade operations. The initiative was executed under expanded CTO responsibility for Operations Technology covering Cantor and BGC post trade operations and was positioned to shift processing from reactive to event driven and exception based workflows. Process Discovery (formerly FortressIQ) was configured to capture end to end workflow telemetry, identify exception paths, and produce process models to prioritize automation opportunities, while RPA, NLP and machine learning were introduced to convert discovery insights into automated actions. Automation capabilities included machine learnt robots that automated routine operations tasks, and the program coordinated UI Path for robotic execution alongside Process Discovery analytics. Architecturally the program moved toward an event driven, exception based back office platform, using Process Discovery outputs to flag exceptions and trigger RPA playbooks. Operational scope focused on the Post Trade Operations organization and back office workflow orchestration across Cantor and BGC, with implementation emphasis on process mapping, exception routing and automated remediation. Governance and staffing changes were led by the CTO, who reoriented operations technology and staffing to create a more client oriented technology organization and to embed machine learning and AI concepts into operational workflows. The deployments of Process Discovery and UI Path successfully automated a range of operations processes, and the effort eliminated many hands on operations positions while optimizing costs. | |
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BPM-Discipline US | Professional Services | 40 | $4M | United States | Automation Anywhere | Process Discovery (formerly FortressIQ ) | Process Mining | 2019 | n/a | In 2019, BPM-Discipline US deployed Process Discovery (formerly FortressIQ) from Automation Anywhere to analyze the invoicing portion of its Order to Cash process. The engagement applied targeted Process Mining analysis across business units in the United States, United Kingdom, and India as part of BPM-Discipline US's Rapid Process Improvement methodology. Process Discovery (formerly FortressIQ) was configured to capture user interaction and transaction-level process intelligence, producing visual process maps, variant analysis, and activity sequencing to expose deviations in invoicing workflows. Configuration prioritized end-to-end traceability of invoice creation, approval, and billing handoffs to surface frequent exceptions and nonstandard paths. The implementation focused on finance and accounts receivable functions within the Order to Cash value stream, addressing cross-functional handoffs between commercial, delivery, and billing teams. Operational coverage included the firm’s UK, US, and India business units, with analyzed process variants used to align process owners around standardized invoicing steps. BPM-Discipline US governed remediation through its Rapid Process Improvement program, prioritizing targeted fixes and updated operating procedures with accountable process owners. Use of Process Discovery (formerly FortressIQ) enabled identification and resolution of process inconsistencies and reduced invoicing process times by 24%. | |
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Cantor Fitzgerald | Banking and Financial Services | 12000 | $3.6B | United States | Automation Anywhere | Process Discovery (formerly FortressIQ ) | Process Mining | 2019 | n/a | In 2019, Cantor Fitzgerald implemented Process Discovery (formerly FortressIQ ) from Automation Anywhere as part of a Process Mining initiative. The deployment focused on automating legal invoicing and PNS reporting, instrumenting end to end process capture with computer vision and predictive analytics to identify automation candidates and process variants, and operationalizing those variants with Catalytic which contributed to a reported 40% reduction in invoice processing time. Process Discovery (formerly FortressIQ ) was used for continuous process discovery, event sequence mapping, and predictive analytics, complemented by tooling for data blending and visualization. The implementation blended multiple data sources and used Tableau to create interactive dashboards, while Oracle Analytic cloud was used to analyze Compensation and Non Compensation Data through visualization analytics, providing consolidated process and transactional views for analysts and business owners. Integrations were explicitly built to unify data from Excel, Oracle, and SQL Server into the Process Mining and analytics stack, improving cross source data integrity by 16%. The automation and analytics flow integrated Process Discovery outputs with Catalytic for runtime automation, and Tableau for dashboard consumption, aligning process outputs with downstream reporting and decision workflows in finance, legal billing, and compensation analysis. Governance was designed with stakeholders using MS Project and Visio to create a Work Breakdown Structure and a governance model that governed discovery cadence, exception handling, and prioritization of automation candidates. The program combined Process Mining insights with execution orchestration and visualization, creating a structured operating model for continuous discovery and targeted automation while preserving auditability for regulated invoicing and reporting processes. | |
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Professional Services | 3800 | $900M | United Kingdom | Automation Anywhere | Process Discovery (formerly FortressIQ ) | Process Mining | 2019 | n/a |
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Professional Services | 310 | $150M | Canada | Automation Anywhere | Process Discovery (formerly FortressIQ ) | Process Mining | 2019 | n/a |
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