List of ProProfs Help Desk Customers
Los Angeles, 90045-6800, CA,
United States
Since 2010, our global team of researchers has been studying ProProfs Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ProProfs Help Desk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ProProfs Help Desk for Customer Support include: Acer UK, a United Kingdom based Distribution organisation with 51 employees and revenues of $304.8 million, OpenCart, a Hong Kong based Professional Services organisation with 50 employees and revenues of $5.0 million, Shaver Shebang, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ProProfs Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ProProfs Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Acer UK | Distribution | 51 | $305M | United Kingdom | ProProfs | ProProfs Help Desk | Customer Support | 2017 | n/a | In 2017, Acer UK deployed ProProfs Help Desk to centralize Customer Support ticketing and capture service cost data across its regional operations. The implementation supported customer support and service operations and reportedly covered roughly 2,600 operators on the ProProfs Help Desk platform according to vendor case documentation. The deployment emphasized structured ticketing workflows and ticket-level cost-capture fields to make support cost data operationally available and auditable. Acer UK linked repair and spare-parts events to ticket records to create a consistent source of service cost information. Acer UK configured ProProfs Help Desk with custom ticket fields and analytical reporting to capture support costs and produce reports for customer support and service operations. ProProfs Help Desk was used to generate analytical reports that improved visibility into repair and spare-parts costs and to standardize cost data collection through ticket attributes. The implementation focused on ticketing, reporting, and cost-capture governance, aligning operational teams on a common data model for service events and enabling consistent reporting across the region. | |
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OpenCart | Professional Services | 50 | $5M | Hong Kong | ProProfs | ProProfs Help Desk | Customer Support | 2018 | n/a | In 2018, OpenCart implemented ProProfs Help Desk in the Customer Support category. OpenCart used ProProfs Knowledge Base integrated with ProProfs Help Desk to publish user documentation and reduce the number of support calls and tickets for its customer support team in Hong Kong. The implementation centered on the ProProfs Knowledge Base module, which served as the primary content repository for user guides, FAQs, and troubleshooting articles, and the ProProfs Help Desk application provided the integrated ticketing workflow. Integration between ProProfs Knowledge Base and ProProfs Help Desk enabled agents to link articles directly into ticket responses and promoted self-service discovery, supporting knowledge-base-driven deflection and ticket reduction. Operational scope was focused on the customer support function in Hong Kong, with workflows adjusted to surface and reference documentation during triage and agent resolution. Governance changes emphasized article ownership and continuous content updates to sustain deflection rates while maintaining the integrated ProProfs Help Desk and ProProfs Knowledge Base content lifecycle. | |
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Shaver Shebang | Retail | 10 | $1M | United States | ProProfs | ProProfs Help Desk | Customer Support | 2022 | n/a | In 2022, Shaver Shebang implemented ProProfs Help Desk to centralize customer inquiries and improve response times for Customer Support in the United States. The deployment used the cloud SaaS ProProfs Help Desk to provide a centralized ticketing layer for the ecommerce retailer's customer support function, enabling mobile agent access and consolidated case management. The implementation targeted the retailer's customer support team across its U.S. operations and established a single pane for tracking customer issues and responses. Configuration emphasized ticketing workflows, SLA-driven routing, canned response templates, automation of frequent request types, and a customer-facing knowledge base, reflecting standard Customer Support functional capabilities. ProProfs Help Desk was set up to route incoming inquiries into unified tickets, apply standardized response workflows, and enable agents to manage cases via mobile access. The rollout reduced average response time from about 8 hours to about 1 hour and improved customer satisfaction and agent mobility according to the vendor case study. |
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