List of Puzzel Voice Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Puzzel Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Puzzel Voice for Interactive Voice Response (IVR), Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Puzzel Voice for Interactive Voice Response (IVR), Call Tracking and Recording include: Kerry Group, a Ireland based Consumer Packaged Goods organisation with 23000 employees and revenues of $9.60 billion, Lyreco Denmark, a Denmark based Distribution organisation with 288 employees and revenues of $105.0 million, Newlon Housing Trust, a United Kingdom based Non Profit organisation with 120 employees and revenues of $20.0 million, Telmore, a Denmark based Communications organisation with 80 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Puzzel Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Puzzel Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Kerry Group | Consumer Packaged Goods | 23000 | $9.6B | Ireland | Puzzel | Puzzel Voice | Interactive Voice Response (IVR),Call Tracking and Recording | 2015 | n/a | Kerry Group implemented Puzzel Voice in 2015 to centralize inbound telephony for its customer contact operations. Puzzel Voice Interactive Voice Response (IVR),Call Tracking and Recording was deployed as the primary voice platform to manage inbound call routing and to capture call recordings and tracking metadata across customer service channels. The implementation included core Interactive Voice Response (IVR) flow design and call routing configuration, combined with call tracking and recording capabilities. Configuration work encompassed menu scripting, queue management and call tagging to support agent routing, alongside recording controls for quality management and retention policy enforcement. Puzzel Voice was operated in conjunction with the Paradox Kai Chatbot on Kerry Group's website, enabling chat to voice escalation and shared session context between web chat and voice interactions. Operational scope focused on customer service and contact center workflows, with role based access and recording governance configured to align telephony controls with support processes. | |
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Lyreco Denmark | Distribution | 288 | $105M | Denmark | Puzzel | Puzzel Voice | Interactive Voice Response (IVR),Call Tracking and Recording | 2025 | n/a | In 2025, Lyreco Denmark implemented Puzzel Voice, an Interactive Voice Response (IVR),Call Tracking and Recording solution to analyze sales and support calls and surface conversational patterns for customer service optimization. Puzzel Voice was deployed with Puzzel Conversational Intelligence to ingest call audio, perform call analytics, and produce transcripts and interaction-level insights across inbound support and sales interactions. The implementation emphasized conversational intelligence, voice recording ingestion, automated transcription, and analytics workflows that identify recurring questions and service handoff points. Configuration prioritized analytics pipelines that tag call intents, surface agent knowledge gaps, and classify call types for downstream operational action. Operational scope was focused on Lyreco Denmark customer service and sales teams, instrumenting contact center queues and IVR call flows for continuous analysis. The deployment integrated with existing call recording and IVR processing channels as part of the call-analytics workflow, enabling frontline teams to consume interaction reports and prioritized coaching items. Governance concentrated on using analytics outputs to update knowledge base content and refine agent coaching and IVR prompts, closing the loop between insights and operational change. Findings from Puzzel Conversational Intelligence pinpointed knowledge gaps and correlated actions that produced a 12% reduction in call volume and a 15% decrease in call duration. | |
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Newlon Housing Trust | Non Profit | 120 | $20M | United Kingdom | Puzzel | Puzzel Voice | Interactive Voice Response (IVR),Call Tracking and Recording | 2019 | n/a | In 2019 Newlon Housing Trust implemented Puzzel Voice as its cloud contact centre platform to handle resident enquiries, deploying a solution aligned with Interactive Voice Response (IVR),Call Tracking and Recording capabilities for voice and email channels. The deployment focused on cloud-hosted call handling and agent softphone endpoints to enable remote working and greater agent flexibility, with Puzzel Voice serving as the primary telephony and contact routing layer for the organisation's resident services team in London. Configuration and functional modules emphasized interactive voice response flows and automatic call distribution for inbound voice, unified handling for email enquiries, and call tracking and recording for quality and compliance. The implementation included cloud softphone provisioning so agents could run desktop or remote softphone clients, and reporting and contact handling workflows were configured to support case assignment and call logging across the contact centre. Operational coverage centered on Newlon's resident services contact centre, shifting work patterns to support distributed agents and remote shifts, while preserving voice channel continuity. Governance and rollout concentrated on contact centre operational processes and agent onboarding for softphone use, and the organisation reports improved agility and the ability to run softphones remotely to support voice channels following the Puzzel Voice deployment. | |
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Communications | 80 | $10M | Denmark | Puzzel | Puzzel Voice | Interactive Voice Response (IVR),Call Tracking and Recording | 2025 | n/a |
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