AI Buyer Insights:

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

Newlon Housing Trust
Location
Newlon House 4 Daneland Walk Hale Village,
London, N17 9FE,
United Kingdom
Website
https://www.newlon.org.uk/
Phone
44 20 7613 8000
Artw industry
Non Profit
Employee
Revenue

Newlon Housing Trust Technographics

Newlon Housing Trust Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Newlon Housing Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Newlon Housing Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Newlon Housing Trust has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Click4Assistance for Chatbots and Conversational AI in 2017, Puzzel Contact Centre for Call Center in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Newlon Housing Trust is running and its propensity to invest more and deepen its relationship with Infor , Click4Assistance , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Newlon Housing Trust revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Newlon Housing Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Newlon Housing Trust Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Infor Legacy Infor SunSystems ERP Financial ERP Financial Management n/a 2015 2015
In 2015, Newlon Housing Trust implemented Infor SunSystems. The deployment established Infor SunSystems as the organisation's ERP Financial platform to support core accounting, budgeting and financial reporting for the trust's UK finance function. The implementation configured standard ERP Financial modules, including general ledger, budget management and financial reporting capabilities, with specific configuration to support preparing and setting budgets for the new financial year. The deployment included automated budget workflow configuration and role based access controls to align finance users and budget holders with month end and annual planning cycles. Infor SunSystems was integrated with Ensemble, Orchard, Advanced Enquiry Sun and IPos to feed operational and transactional data into the finance layer, enabling day to day budget preparation and consolidated reporting. Governance focused on a centralized chart of accounts, defined budget approval workflows and reconciliation touch points between Infor SunSystems and the connected systems to ensure consistent fiscal control across finance and housing operations.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Click4Assistance Legacy Click4Assistance Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017 Newlon Housing Trust implemented Click4Assistance. Click4Assistance is deployed on Newlon’s website as a Chatbots and Conversational AI solution to manage resident enquiries and front-line customer service for housing operations. The implementation centers on a web chat widget embedded in site pages, providing conversational workflows, automated responses, session transcript capture, and agent handover functionality to support live customer service staff. Configuration and ongoing administration of Click4Assistance is handled by Newlon’s customer service team, aligning conversational scripts with housing service processes and resident support workflows. The deployment is focused on the public website channel where Click4Assistance performs initial enquiry intake, routes interactions to human advisors when required, and preserves interaction transcripts for case follow-up and internal service orchestration.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Puzzel Legacy Puzzel Contact Centre Call Center CRM n/a 2021 2021
In 2021, Newlon Housing Trust implemented Puzzel Contact Centre on its public website. The Puzzel Contact Centre is deployed as a Call Center application to centralize web-initiated resident enquiries and tenant support channels. The web-embedded deployment provides cloud-hosted contact routing, queue management, and agent workspaces typical of Call Center platforms, aligning front-line communications through the website rather than desktop-only telephony. Scope of the rollout targets customer service and housing operations across the United Kingdom, consolidating inbound contacts onto a single contact handling platform. Configuration focused on contact flows exposed via the site, routing rules to triage enquiries to service teams, and agent desktop configuration for handling web-originated interactions and callbacks. Reporting and monitoring dashboards were provisioned to support operational oversight of contact volumes and agent activity, and governance centered on workflow definitions, shift-based routing, and escalation processes for housing services. The deployment of Puzzel Contact Centre positions Newlon Housing Trust to manage resident communications within a Call Center framework and streamline front-line contact handling.
Customer Experience CRM 2018 2018
Interactive Voice Response (IVR), Call Tracking and Recording CRM 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2013 2013
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
Secure Email Gateways (SEGs) CyberSecurity 2021 2021

IT Decision Makers and Key Stakeholders at Newlon Housing Trust

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Newlon Housing Trust Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Newlon Housing Trust IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Newlon Housing Trust digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Newlon Housing Trust Technographics
Newlon Housing Trust is a Non Profit organization based in United Kingdom, with around 120 employees and annual revenues of $20.0 million.
Newlon Housing Trust operates a diverse technology stack with applications such as Infor SunSystems, Click4Assistance and Puzzel Contact Centre, covering areas like ERP Financial, Chatbots and Conversational AI and Call Center.
Newlon Housing Trust has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Infor, Click4Assistance and Puzzel.
Newlon Housing Trust recently adopted applications including Puzzel Contact Centre in 2021, Fortra Agari Phishing Defense in 2021 and Puzzel Voice in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Newlon Housing Trust’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Newlon Housing Trust’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Newlon Housing Trust technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.