List of Qualva Customers
Tokyo, 105-6923, c,
Japan
Since 2010, our global team of researchers has been studying Qualva customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qualva for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qualva for Chatbots and Conversational AI include: Yamaha United Arab Emirates, a United Arab Emirates based Manufacturing organisation with 120 employees and revenues of $30.0 million, tattva, a Japan based Consumer Packaged Goods organisation with 60 employees and revenues of $15.0 million, RAVIPA Japan, a Japan based Retail organisation with 60 employees and revenues of $12.0 million, T.S Corporation Japan, a Japan based Consumer Packaged Goods organisation with 30 employees and revenues of $10.0 million, Starmoving Japan, a Japan based Transportation organisation with 100 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Qualva, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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RAVIPA Japan | Retail | 60 | $12M | Japan | Qualva | Qualva | Chatbots and Conversational AI | 2018 | n/a |
In October 2018, RAVIPA Japan implemented Qualva, a Chatbots and Conversational AI solution, on product landing pages to streamline checkout and accelerate e-commerce conversions in Japan. Deployment targeted product detail and landing pages and was executed within the companys marketing and e-commerce workflows.
RAVIPA configured Qualva's conversational checkout capability and embedded the chatbot widget to handle product selection, payment prompts, and purchase completion within the page. The implementation leveraged Qualva's built-in payment and checkout capability to reduce steps in the purchase funnel and automate payment collection during the conversational flow. Configuration emphasized conversational triggers tied to user behavior on landing pages and real time guidance through cart completion.
The program was operationalized by marketing and e-commerce teams and rolled out in October 2018 across Japan product pages. Qualva improved conversion rate metrics, raising CVR from 8% to 12% within about one week after deployment. The deployment demonstrated centralization of checkout interaction and accelerated purchase completion for the retailer.
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Starmoving Japan | Transportation | 100 | $4M | Japan | Qualva | Qualva | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Starmoving Japan implemented Qualva, deploying the Qualva application in the Chatbots and Conversational AI category to support web-based estimate workflows. The deployment introduced a chat-based lead-capture bot that was introduced in May 2019 and went live on August 15, 2019, with a primary focus on customer self-service and web lead conversion for CRM and customer acquisition in Japan. Implementation scope centered on the company website quote workflows and on improving inbound estimate handling through conversational interfaces.
The Qualva deployment configured a web-embedded conversational widget with scripted qualification flows and lead-capture fields to structure estimate requests and guide customers through quote workflows, leveraging standard Chatbots and Conversational AI capabilities for guided self-service and conversion optimization. Operational coverage included marketing and customer acquisition teams responsible for managing inbound quote requests, with tuning and rollout activities conducted between May 2019 and the August 15, 2019 go-live. The solution produced a 20 to 30 percent increase in monthly estimate requests.
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T.S Corporation Japan | Consumer Packaged Goods | 30 | $10M | Japan | Qualva | Qualva | Chatbots and Conversational AI | 2018 | n/a |
In 2018 T.S Corporation Japan deployed Qualva, using Chatbots and Conversational AI to rework its e-commerce checkout and support marketing and e-commerce functions in Japan. The implementation targeted the consumer-facing site and focused on replacing a problematic web checkout form with a conversational chat-to-payment flow.
Qualva was configured as a chat-to-payment flow, with the Qualva conversational bot instrumented to capture order information, guide payment steps, and serve as the primary application-facing checkout experience. Functional capabilities implemented included conversational user experience, in-chat payment orchestration, and session continuity to reduce abandonment, centralizing checkout logic in the conversational layer and aligning front-end interactions with marketing conversion workflows.
The site redesign occurred in August 2018, Qualva was put into use on August 3 2018, and by September 2018 the bot became the main checkout flow on the site. Operational scope was limited to the Japan e-commerce channel and marketing and e-commerce business functions. The rollout delivered an explicitly reported conversion rate improvement from approximately 1.1 percent to 3.74 percent following the Qualva implementation.
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tattva | Consumer Packaged Goods | 60 | $15M | Japan | Qualva | Qualva | Chatbots and Conversational AI | 2019 | n/a |
In 2019, tattva deployed Qualva on its corporate website. The Qualva implementation serves as a Chatbots and Conversational AI application embedded as a web widget to handle customer inquiries and front-end engagement.
Configuration emphasized conversational flows for product information and frequently asked questions, along with lead capture and session routing to human agents, with conversation design managed by marketing and customer support teams. Implementation leveraged standard Chatbots and Conversational AI capabilities including intent classification, scripted dialogue trees, and session context management to maintain continuity across visits. Operational scope is the tattva public website, supporting customer service and marketing workflows for the Japan-based consumer packaged goods business.
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Yamaha United Arab Emirates | Manufacturing | 120 | $30M | United Arab Emirates | Qualva | Qualva | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Yamaha United Arab Emirates implemented Qualva on its public website to provide conversational assistance for product and service inquiries. The deployment uses Qualva in the Chatbots and Conversational AI category and is positioned to handle customer facing interactions for the UAE manufacturing and distribution operation.
The Qualva implementation centers on a web chat widget configured for FAQ automation, guided product discovery, and lead capture, with conversation flows authored to reflect Yamaha product taxonomy. Configuration work emphasized intent classification, scripted dialog sequences, and an internal knowledge base that feeds automated responses for common sales and after sales questions.
Operational coverage is the corporate website and the solution supports customer service and sales functions, with human agents handling escalations from the chatbot. Governance is organized around content stewardship and iterative training cycles led by product managers and support leads, with Qualva serving as the primary conversational layer on the site.
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