List of Question Pro CX Customers
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Since 2010, our global team of researchers has been studying Question Pro CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Question Pro CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Question Pro CX for Customer Experience include: Emirates, a United Arab Emirates based Aerospace and Defense organisation with 112406 employees and revenues of $37.40 billion, Thales, a France based Aerospace and Defense organisation with 78189 employees and revenues of $22.64 billion, Aeroméxico, a Mexico based Transportation organisation with 13880 employees and revenues of $4.92 billion and many others.
Contact us if you need a completed and verified list of companies using Question Pro CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Question Pro CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aeroméxico | Transportation | 13880 | $4.9B | Mexico | QuestionPro | Question Pro CX | Customer Experience | 2014 | n/a |
In 2014, Aeroméxico implemented Question Pro CX as its Customer Experience platform. Aeroméxico implemented Question Pro CX to centralize passenger feedback capture and analysis across digital booking channels and in service touchpoints.
The deployment emphasized Customer Experience capabilities common to the category, including configurable survey engines, voice of customer orchestration, NPS and CSAT measurement frameworks, and real time dashboarding and analytics. Configuration work focused on survey design, feedback routing workflows, role based dashboard access, and automated reporting to support ongoing CX monitoring.
Governance and operationalization centered on establishing closed loop feedback processes and escalation paths into operations and contact center teams. The implementation aligned Question Pro CX with Aeroméxico business functions responsible for passenger experience management, enabling systematic collection, analysis, and operational response to customer feedback.
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Emirates | Aerospace and Defense | 112406 | $37.4B | United Arab Emirates | QuestionPro | Question Pro CX | Customer Experience | 2014 | n/a |
In 2014, Emirates implemented Question Pro CX. Emirates implemented Question Pro CX as a Customer Experience platform to centralize passenger feedback management and service quality monitoring across customer touchpoints.
The deployment used Question Pro CX modules for survey design, email and mobile feedback capture, NPS and CSAT measurement, text analytics, and executive dashboards to instrument Voice of Customer workflows. Configuration included rules for closed loop response handling and role based dashboards to support airline customer service and quality assurance functions, with standardized survey templates and centralized reporting to align operational feedback workflows.
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Thales | Aerospace and Defense | 78189 | $22.6B | France | QuestionPro | Question Pro CX | Customer Experience | 2014 | n/a |
In 2014, Thales implemented Question Pro CX for Customer Experience to capture passenger satisfaction data directly through its InFlyt Experience in-flight entertainment systems. The initiative targeted point-of-experience feedback capture for airline customers using Thales IFEC, aligning survey capture with the moments when passengers interact with content and services on board.
Question Pro CX was configured with standard Customer Experience capabilities common to airline CX programs, including in-flight point-of-experience surveys, real-time feedback capture, dashboard analytics, respondent segmentation, multilingual survey delivery, and closed-loop follow-up workflows. Configuration emphasized data accuracy and timestamped event correlation so feedback could be analyzed against specific content, service events, and journey segments.
Integration was established between Question Pro CX and Thales InFlyt Experience to ingest feedback streams near the point of service, enabling correlation between entertainment interactions and satisfaction responses. Operational coverage focused on passenger touchpoints within the IFEC environment, supporting airline customer experience teams rather than back-office functions.
Governance centered on ensuring high fidelity of feedback at the moment of experience, enabling airlines to feed passenger insight into service design and loyalty programs. Research cited alongside the deployment notes that cumulative ROI on an airline CX program over seven years can exceed 150 percent, which frames the strategic rationale for embedding Question Pro CX within Thales InFlyt Experience to improve customer satisfaction and retention.
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Buyer Intent: Companies Evaluating Question Pro CX
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