Emirates
Dubai International Airport - Terminal 3, Entrance 1, Departure Area,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 60055 5555
Aerospace and Defense
Emirates Technographics
Emirates Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Emirates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112406 Emirates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Emirates has purchased the following applications: OpenText Vendor Invoice Management for AP Automation in 2017, SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2017, IBM Maximo for Enterprise Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Emirates is running and its propensity to invest more and deepen its relationship with OpenText , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Emirates revenues, which have grown to $37.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Emirates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Emirates Tech Stack and Enterprise Applications
Emirates ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Vendor Invoice Management | AP Automation | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Emirates deployed OpenText Vendor Invoice Management as the core of a global AP Automation initiative, embedding the application to support Accounts Payable and end to end procure to pay processes across its organization. The implementation delivered a global P2P design configured across 50 international Group entities, explicitly aimed at standardizing requisitioning, material and service purchasing, order management, Accounts Payable processing and month end accounting activities.
OpenText Vendor Invoice Management was implemented with standard AP Automation capabilities for invoice capture, three way matching and tolerance handling, workflow based approval routing, exception resolution, and automated posting into the accounting layer. Configuration focused on consistent invoice validation rules, approval hierarchies and automation of matching logic to reduce manual touchpoints within the shared service operating model.
Architecturally the program integrated OpenText Vendor Invoice Management with SAP S/4 HANA and Ariba to establish an end to end requisition to payment flow, linking requisition and order data from Ariba into invoice validation and posting processes on S/4 HANA. The integrated approach unified master data and transactional handoffs between procurement, order management and finance, enabling invoice posting to the SAP general ledger and supporting month end accounting activities.
Governance was organized to support a global Shared Service model, with standardized process definitions, centralized AP controls and a coordinated rollout across the 50 group entities. The implementation explicitly enabled Emirates to standardize processes and align P2P workflows across procurement, order management and Accounts Payable under the AP Automation program.
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Emirates HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2017 | 2018 |
In 2017 Emirates implemented SAP SuccessFactors Employee Central Global Benefits as part of a global SAP HR program that included oversight of SAP ERP design for the dnata Catering businesses. The implementation was led with a focus on core HR and talent management capabilities, and the scope explicitly covered Employee Central, Recruitment, On Boarding, Performance & Goals, Compensation & Variable Pay, Benefits, Learning, OpenText document management and Workforce Time & Attendance.
The SAP SuccessFactors Employee Central Global Benefits deployment concentrated on Benefits Administration workflows, configuring eligibility and enrollment processes, plan definitions, and employee self service benefits interactions consistent with standard Benefits Administration capabilities. Employee Central was configured as the authoritative employee master, while SuccessFactors modules provided talent lifecycle orchestration and Compensation & Variable Pay supported pay for performance configuration.
Integrations were designed to align Employee Central with the SAP ERP instances used by dnata Catering businesses and to surface documentation via OpenText document management. Architecturally the design emphasized a central Employee Central system of record for global benefits data, integration points for payroll and workforce time feeds, and document exchange with OpenText to support compliance and record retention.
Governance centered on centralized configuration and global HR process standardization, with role based access controls and regional policy mapping to accommodate local benefits rules across sites. The program approach emphasized modular rollout of Recruitment, On Boarding, Performance & Goals, Compensation & Variable Pay, Benefits, Learning and Workforce Time & Attendance, with coordinated change control to manage cross module dependencies and HR operational workflows.
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Contingent Labor Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2012 | 2013 |
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Core HR | HCM |
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2017 | 2018 |
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Learning and Development | HCM |
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2017 | 2018 |
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Onboarding | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Time and Attendance | HCM |
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2017 | 2018 |
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Video Interviewing | HCM |
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2023 | 2023 |
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Emirates ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016, Emirates implemented IBM Maximo as its Enterprise Asset Management platform to centralize facilities and estate maintenance across its Dubai and UAE properties. The IBM Maximo deployment targeted Facilities Management workflows for Emirates Airlines, covering 10 towers, gated residential communities with more than 3000 villas, and commercial and retail sites including projects such as Meydan District 11, Emirates Towers, and DSO Sedar Villas.
The implementation configured core Enterprise Asset Management capabilities including an asset register, work order and work management, preventive maintenance scheduling, contract and service level management, and inspection and quality assurance workflows. IBM Maximo was aligned with Computer Aided Facility Management practices to manage both hard and soft FM service contracts, plan MEP maintenance, and record site visit and project supervision activities.
Operational coverage emphasized cross functional collaboration rather than new system integrations, with the application used by Engineering, Facilities, Procurement and EHS teams to validate preventive maintenance, record contractor performance, and manage fit out and modification projects. The solution supported contractor work order issuance, random site inspections, and performance verification against SLAs, embedding maintenance governance into daily operations for villas, towers, and commercial assets.
Governance changes accompanied the rollout, with new policies and procedures implemented to strengthen environmental responsibility and ISO departmental accreditation, and internal auditor certification maintained for ISO 14001. The deployment of IBM Maximo was used to enforce PPM compliance with UAE guidelines and to standardize contractor evaluation processes, and operational disclosures note an achieved 30 percent reduction in quotation costs for specialized works through improved contract negotiation and oversight.
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Utilities ERP | ERP Services and Operations |
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2016 | 2016 |
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Emirates AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Speech Recognition AI | AI-Powered Application |
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2017 | 2017 |
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Emirates Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Emirates Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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Emirates Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Emirates Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Emirates CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Call Center, Customer Engagement | CRM |
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2013 | 2013 |
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2016 | 2016 |
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Customer Data Platform | CRM |
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2016 | 2016 |
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Customer Engagement, Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Emirates ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Emirates Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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Emirates TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Emirates PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2009 | 2009 |
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Emirates IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SD-WAN | IaaS |
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2017 | 2018 |
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Emirates CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Emirates
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Emirates Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Emirates IT executives and key decision makers. This section highlights Emirates's latest recorded technology evaluations, including Diligent Platform for Governance, Risk and Compliance on 2026-01-29, Entrust Onfido for Identity and Access Management (IAM) on 2025-08-14, and Oracle Cloud ERP for ERP Financial on 2025-07-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Emirates digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Emirates Technographics
Emirates is a Aerospace and Defense organization based in United Arab Emirates,
with around 112406 employees and annual revenues of $37.40 billion.
Emirates operates a diverse technology stack with applications such as
OpenText Vendor Invoice Management, SAP SuccessFactors Employee Central Global Benefits and IBM Maximo,
covering areas like AP Automation, Benefits Administration and Enterprise Asset Management.
Emirates has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as OpenText, SAP and IBM.
Emirates recently adopted applications including
Glider One-Way Video Interview Software in 2023, Avelia Platform in 2023 and ServiceNow ITSM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Emirates’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Emirates’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Emirates technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.