List of ReachOut Customers
Since 2010, our global team of researchers has been studying ReachOut customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ReachOut for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ReachOut for Field Service Management include: Fleetcam South Africa, a South Africa based Transportation organisation with 100 employees and revenues of $10.0 million, Waerme Wimmer Germany, a Germany based Construction and Real Estate organisation with 35 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using ReachOut, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ReachOut customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fleetcam South Africa | Transportation | 100 | $10M | South Africa | ReachOut | ReachOut | Field Service Management | 2022 | n/a |
In 2022 FleetCam South Africa deployed ReachOut as its Field Service Management platform to manage installations and maintenance of video-telematics equipment across its Pretoria site. The implementation used ReachOut's CRM, job scheduling, digital forms and mobile app to centralize customer records, schedule and dispatch technicians, capture service records electronically, and generate invoices on site. ReachOut Field Service Management was used to align field service activities with commercial workflows, enabling technicians to close jobs and issue invoices at point of service.
Configuration emphasized mobile-first digital forms and structured scheduling workflows to replace paper checklists and ad hoc job assignments. Technicians used the ReachOut mobile app for dispatch notifications, job status updates and signed confirmations, while the CRM maintained service histories and customer details. Governance changes included standardizing form templates and centralizing scheduling through the ReachOut job board to create a single source for service allocation. The case study cites improved job scheduling, faster technician dispatch and a largely paperless field operation as direct outcomes of the ReachOut deployment.
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Waerme Wimmer Germany | Construction and Real Estate | 35 | $7M | Germany | ReachOut | ReachOut | Field Service Management | 2024 | n/a |
In 2024 Waerme Wimmer Germany implemented ReachOut Field Service Management to modernize its HVAC field operations across Germany. The deployment consolidated customer records, enabled calendar based scheduling, and digitized mobile field reporting and time logs to centralize field-to-office workflows.
ReachOut was configured to deliver calendar based and recurring scheduling, CRM driven customer management, mobile digital forms for inspections, mobile image capture, and technician time logging. The implementation emphasized ReachOut scheduling, CRM and digital-forms capabilities to standardize inspection checklists and job documentation for field technicians.
The ReachOut implementation included integrations with IDS Connect and LexOffice, linking ReachOut scheduling and mobile reporting to office systems for customer data continuity and accounting handoff. Integrations were positioned to synchronize customer records and support billing related processes while keeping field data linked to back office workflows.
Operational rollout focused on HVAC field service teams, standardizing workflows for technicians and office schedulers and instituting digital approvals and time capture. The project delivered consolidated customer records, recurring scheduling, mobile image capture and inspection capabilities through ReachOut, and digitized previously paper based field reporting using ReachOut Field Service Management.
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Buyer Intent: Companies Evaluating ReachOut
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