List of Retell AI Customers
Retell AI
1121 Industrial Rd,
San Carlos, 94070, CA,
United States
San Carlos, 94070, CA,
United States
n/a
Professional Services
70
$8M
Since 2010, our global team of researchers has been studying Retell AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Retell AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Retell AI for Chatbots and Conversational AI include: Anker Innovations Technology Co., a China based Manufacturing organisation with 370 employees and revenues of $791.0 million, Everise Holdings Pte Ltd, a Singapore based Professional Services organisation with 400 employees and revenues of $30.0 million, Swtch Energy, a Canada based Utilities organisation with 115 employees and revenues of $18.0 million, Retell AI, a United States based Professional Services organisation with 70 employees and revenues of $8.0 million, Tutocasa, a Spain based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Retell AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Retell AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anker Innovations Technology Co. | Manufacturing | 370 | $791M | China | Retell AI | Retell AI | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Anker Innovations Technology Co. deployed Retell AI to automate Tier 1 post sales customer support. The deployment positions Retell AI within the Chatbots and Conversational AI category and targets voice first contact across the U.S. and U.K.
Implementation centered on voice agent orchestration, automated case triage, and conversational intent resolution using speech recognition and natural language understanding capabilities. Retell AI was configured to handle Tier 1 post sales inquiries, execute scripted troubleshooting dialogues, escalate or route complex cases to human specialists, and close cases without human intervention where possible. The solution architecture emphasizes cloud delivered voice agents with conversational state management and session continuity across transfers.
Operational scope covered Anker customer support teams handling post sales CRM workflows in the U.S. and U.K., with governance layered through support operations to monitor agent performance and escalate policy exceptions. Per the vendor case study the deployment achieved an 80.4% case resolution rate, a 63 NPS score, and greater than 95% speech recognition accuracy for Tier 1 voice support.
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Everise Holdings Pte Ltd | Professional Services | 400 | $30M | Singapore | Retell AI | Retell AI | Chatbots and Conversational AI | 2025 | Mindcraft |
In 2025 Everise Holdings Pte Ltd integrated Retell AI, a Chatbots and Conversational AI application, to automate its global internal IT helpdesk across the U.S., India, Guatemala, and the Philippines. The implementation targeted internal IT service desk intake and first contact resolution for employees, positioning Retell AI as the conversational intake layer for support requests.
The Retell AI deployment was configured to perform conversational intake, automated ticket containment, triage and escalation workflows, and contextual lookup for employee data. Functional capabilities implemented included natural language request parsing, automated resolution for common incidents, and escalation routing to human agents when required, aligning with standard Chatbots and Conversational AI service desk patterns.
Mindcraft Labs served as the integrator and connected Retell AI to Everise's Workday and ServiceNow instances. The integration routed validated conversational intents into ServiceNow for ticket creation and updates, while Workday provided identity and employee context to inform automated responses and routing logic, using API-based connectivity to maintain ticket state and audit trails.
Governance changes focused on workflow restructuring for escalation paths and operational ownership between IT support teams and the conversational platform team. By using Retell AI together with ServiceNow and Workday integrations Everise contained 65% of internal service desk tickets, saved approximately 600 man hours per month, and reduced call wait times to zero.
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Retell AI | Professional Services | 70 | $8M | United States | Retell AI | Retell AI | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Retell AI implemented Retell AI on its website using the Chatbots and Conversational AI application to provide on-site conversational engagement. The deployment centers on a web-embedded conversational interface that manages visitor interactions through intent classification, session state management, and knowledge retrieval to support customer engagement, lead capture, and user onboarding.
Configuration and functional modules include the conversational user interface, intent recognition, dialogue orchestration, content management for training data, and analytics instrumentation for conversational telemetry. Operational scope is focused on the corporate website, with governance routed through content owners and product stakeholders who control response content and model updates via an internal review and versioning process. Rollout is described as page level embedding and iterative tuning of conversational flows to align with marketing and support workflows.
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Swtch Energy | Utilities | 115 | $18M | Canada | Retell AI | Retell AI | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Swtch Energy deployed Retell AI to operationalize an always-on voice support agent for driver-facing customer support. The deployment used Retell AI in the Chatbots and Conversational AI category to power Lucas, a branded voice agent handling inbound driver support for a North American EV charging provider, processing roughly 5,000 to 8,000 calls per month with approximately 5 second pickup times.
Lucas functions as a voice-first conversational agent with natural language understanding, intent recognition, session handling, and automated call triage. The implementation included inbound call handling, guided troubleshooting scripts, escalation workflows that route complex issues to human agents, and conversational context persistence to maintain multistep support sessions.
Retell AI was integrated with Swtch Energy’s customer support CRM and connected to the inbound voice channel to surface account context during calls, enabling automated case creation and handoff to the support queue. Operational coverage targeted driver support across Swtch Energy’s North American footprint and was embedded within the customer support organization.
Governance emphasized SLA responsiveness, escalation policies, and conversational performance monitoring to maintain routing and handoff quality. The deployment cut customer support costs by over 50 percent while preserving SLA responsiveness and enabling human agents to focus on complex cases.
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Tutocasa | Construction and Real Estate | 10 | $1M | Spain | Retell AI | Retell AI | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Tutocasa deployed Retell AI on its public website to introduce conversational engagement for its construction and real estate audience in Spain. Tutocasa implemented Retell AI as a Chatbots and Conversational AI solution to support customer engagement and basic lead capture workflows directly within the site experience.
The implementation centered on a web chat widget and conversational intent handling, using knowledge base-driven responses and scripted dialog flows typical of Chatbots and Conversational AI deployments. Configuration work included training intents and utterances, uploading curated FAQ content, and establishing fallback escalation paths to human staff, with the Retell AI conversational engine handling session state and context.
Operational scope is limited to the Tutocasa website, with content governance and dialog updates managed by internal staff responsible for marketing and customer inquiries. The rollout was executed as a site-embedded service, with ongoing maintenance processes defined for updating response content and retraining conversational models as new questions and property details emerge.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Retell AI Coverage
Retell AI is a Chatbots and Conversational AI solution from Retell AI.
Companies worldwide use Retell AI, from small firms to large enterprises across 21+ industries.
Organizations such as Anker Innovations Technology Co., Everise Holdings Pte Ltd, Swtch Energy, Retell AI and Tutocasa are recorded users of
Retell AI for Chatbots and Conversational AI.
Companies using Retell AI are most concentrated in Manufacturing, Professional Services and Utilities, with adoption spanning over 21 industries.
Companies using Retell AI are most concentrated in China, Singapore and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Retell AI across Americas, EMEA, and APAC.
Companies using Retell AI range from small businesses with 0-100 employees - 40%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Retell AI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Retell AI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.