List of Return Rabbit Customers
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Since 2010, our global team of researchers has been studying Return Rabbit customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Return Rabbit for Returns Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Return Rabbit for Returns Management include: Honeylove, a United States based Retail organisation with 110 employees and revenues of $15.0 million, Pawz, a United States based Retail organisation with 25 employees and revenues of $9.0 million, Armed Forces Gear, a United States based Retail organisation with 25 employees and revenues of $3.0 million, Biion Canada, a Canada based Retail organisation with 25 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Return Rabbit, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Return Rabbit customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Armed Forces Gear | Retail | 25 | $3M | United States | Return Rabbit | Return Rabbit | Returns Management | 2025 | n/a | In 2025, Armed Forces Gear implemented Return Rabbit on its website to centralize Returns Management for its online retail operations. The small U.S. retailer, with 25 employees and an ecommerce storefront at armedforcesgear.com, deployed Return Rabbit as the customer-facing returns portal and workflow engine to support customer service, order returns, and fulfillment processing. Return Rabbit is used as the primary Returns Management application to provide self-service return initiation and structured return workflows for the company’s web storefront. The implementation emphasizes configuration of return policies, automated RMA workflow orchestration, label generation and customer communications templates, all managed through the Return Rabbit interface. Operational ownership resides with customer service and ecommerce operations teams, who administer return reason taxonomy, time-window rules and refund method templates, and who conducted a phased rollout on the website with staff training and updated customer messaging. The deployment is focused on web-based self-service flows and internal workflow governance to standardize returns handling across order fulfillment and post-sales support functions. | |
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Biion Canada | Retail | 25 | $3M | Canada | Return Rabbit | Return Rabbit | Returns Management | 2022 | n/a | In 2022, Biion Canada implemented Return Rabbit to automate post-purchase returns and exchange workflows for the footwear brand. The deployment positioned Return Rabbit as the primary Returns Management application supporting Biion operations in Toronto, Canada and in Ireland, focused on ecommerce returns and customer-facing exchange processing. The implementation centralized automated returns and exchange orchestration within Return Rabbit, capturing returns requests, routing exchange fulfillment flows, and providing returns analytics for product and sizing decisions. Configuration emphasized workflow automation and decisioning to increase exchanges and standardize processing across order and fulfillment touchpoints. Operational coverage included ecommerce operations and customer service teams supporting the Toronto and Ireland sites, with the implementation beginning in 2022 and going live to handle live returns traffic. Governance changes aligned returns handling to the new system, consolidating case handling and analytics as the source of truth for returns-related workflows. After going live Biion saw exchanges become 40 percent of all returns, reduced return processing time from up to three weeks to about three days, and gained actionable returns analytics to inform product and sizing decisions. | |
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Honeylove | Retail | 110 | $15M | United States | Return Rabbit | Return Rabbit | Returns Management | 2020 | n/a | In 2020 Honeylove implemented Return Rabbit to automate post-purchase returns and exchange flows, using Return Rabbit as its Returns Management solution for the company’s Shopify apparel store in the United States. The engagement targeted e-commerce returns processing and revenue retention, linking the Returns Management application directly to customer experience and commerce operations. The implementation configured self-service automation for returns and exchange conversion workflows, centralized returns analytics, and embedded upsell mechanisms into the returns flow. Functional capabilities implemented included automated exchange routing, self-service returns portal behavior, returns status orchestration, and a returns analytics dashboard to surface conversion and refund drivers for merchandising and CX teams. Return Rabbit was integrated with Honeylove’s Shopify storefront to capture post-purchase return intents and to execute exchange conversions within the purchase ecosystem, operating across Honeylove’s U.S. online sales footprint. Operational scope covered customer support and e-commerce operations, where automated flows reduced manual handling and routed exchanges through order management processes. Governance shifted toward centralized returns analytics and rules-driven automation to reduce agent intervention and to standardize exchange decisioning. The implementation converted over 40,000 returns into exchanges and retained $3.3M in revenue, while self-service automation and analytics consolidation delivered the equivalent labor savings of roughly 15 customer experience full-time employees and materially increased upsell rates during the returns flow. | |
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Retail | 25 | $9M | United States | Return Rabbit | Return Rabbit | Returns Management | 2022 | n/a |
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