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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

List of Rev.io Tigerpaw CRM Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Affiliated Technology Solutions Professional Services 2 $1M United States Rev.io Rev.io Tigerpaw CRM CRM 2022 n/a In 2022, Affiliated Technology Solutions implemented Rev.io Tigerpaw CRM as a CRM solution to consolidate customer management with billing and professional services automation for its communications and managed services business in the United States. The deployment used Rev.io Tigerpaw CRM to align customer records with usage-based billing and invoicing workflows, bringing CRM and billing data into a single application context. The implementation centralized usage rating, taxation, payments, and recurring billing inside Rev.io's PSA and billing suite while leveraging customer management capabilities to support CRM functions. Configuration work focused on automating usage rating and tax calculation, sequencing invoice generation, and enabling payment capture within the Rev.io Tigerpaw CRM environment. Operational coverage emphasized billing and finance functions and customer operations across the company’s US footprint, with the system supporting customer account management, billing lifecycle orchestration, and PSP style service-to-invoice workflows. Integrations described in the deployment centered on embedding usage rating, tax, and payment processes into existing operational workflows rather than introducing named external systems. Governance and process transformation concentrated on replacing manual billing tasks with centralized billing controls and PSA-driven operational workflows, standardizing invoice and payment processes under Rev.io Tigerpaw CRM. The vendor case study reports a 5:1 ROI and measurable revenue and cost-savings as outcomes of the implementation.
Gigtel Communications 60 $8M United States Rev.io Rev.io Tigerpaw CRM CRM 2022 n/a In 2022, Gigtel implemented Rev.io Tigerpaw CRM to automate usage rating, tax calculation, billing, and agent commission workflows in support of its UCaaS and CCaaS launch in the United States. The deployment anchored billing, rating, taxation and commission processing in a single application, positioning Rev.io Tigerpaw CRM as the central system for customer lifecycle data and monetization workflows. The implementation concentrated on explicit billing and monetization modules, including automated usage rating engines, tax calculation and invoice generation, plus commission rule configuration tied to sales agent records. CRM usage is inferred because Rev.io PSA includes customer management capabilities, so account, contact and opportunity records were integrated with billing transactions to maintain a single source of truth for revenue and customer state. Configuration work emphasized rule-based rating, taxation logic and commission automation consistent with a cloud hosted billing-driven CRM architecture suitable for a 60 person communications provider. Operationally the rollout supported finance, sales and customer operations during the United States UCaaS and CCaaS launch, unifying billing and customer master data and reducing manual reconciliation between commercial and billing functions. Governance focused on centralized rate and tax rule management inside Rev.io Tigerpaw CRM and establishing workflows for commission approval and billing dispute handling. The case study documents that UCaaS and CCaaS revenue doubled in just over a year after go-live.
Jcm Telecom Communications 10 $1M United States Rev.io Rev.io Tigerpaw CRM CRM 2021 n/a In 2021, Jcm Telecom implemented Rev.io Tigerpaw CRM to consolidate billing and scale operations in the United States, using the CRM to centralize customer records and billing workflows. The initial deployment targeted the company’s quote to cash workflow and positioned Rev.io Tigerpaw CRM as the primary CRM for customer and order management. The implementation configured core billing and invoicing capabilities within Rev.io Tigerpaw CRM, integrated payments to automate collections, and added DocuSign to digitize contract execution, leveraging Rev.io’s professional services automation and customer management features to provide CRM functionality. Configuration work aligned recurring billing, invoice generation, payment reconciliation, and electronic signature workflows to reduce manual handoffs between sales and finance. Operational coverage focused on U.S. commercial operations, impacting sales, finance, and operations teams and centralizing billing governance and contract control. After activation reporting showed revenue doubled and accounting task time was halved, and process ownership moved toward a consolidated billing and customer management model with automated handoffs and signed contract validation via DocuSign.
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