List of Revinate Guest Feedback Customers

Revinate

2345 Yale Street, First Floor,
Palo Alto, 94306, CA,
United States

https://www.revinate.com/

1 415-671-4703

Professional Services

480

$107M

Since 2010, our global team of researchers has been studying Revinate Guest Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Revinate Guest Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Revinate Guest Feedback for Customer Experience include: Ingenia Communities, a Australia based Construction and Real Estate organisation with 1400 employees and revenues of $533.0 million, La Cantera Resort and Spa, a United States based Leisure and Hospitality organisation with 550 employees and revenues of $75.0 million, SolÃ© Miami, A Noble House Resort, a United States based Leisure and Hospitality organisation with 150 employees and revenues of $25.0 million, Carden Park Hotel, a United Kingdom based Leisure and Hospitality organisation with 225 employees and revenues of $24.0 million and many others.

Contact us if you need a completed and verified list of companies using Revinate Guest Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Revinate Guest Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Carden Park Hotel	Leisure and Hospitality	225	$24M	United Kingdom	Revinate	Revinate Guest Feedback	Customer Experience	2018	n/a	In 2018 Carden Park Hotel deployed Revinate Guest Feedback as its post stay feedback platform within its Customer Experience stack. The deployment was operated by the Guest Relations Manager between October 2018 and November 2019 and focused on capturing, responding to and resolving guest reviews and surveys across the Chester resort. Revinate Guest Feedback was configured for review collection, response management and daily trace reporting, with routing rules established to surface high priority items for immediate follow up. Configuration work emphasized response templates, prioritization queues and task assignment to standardize communications and ensure timely handling of guest issues. Operational coverage included Guest Relations, reception and food and beverage teams, and staff used Revinate Guest Feedback to communicate directly with guests and to coordinate internally with relevant departments. No external system integrations are documented, the platform was embedded into day to day workflows and used to trigger manual actions such as amending dining reservations and assisting reception during busy check in and check out periods. Governance centered on daily review and prioritization of trace reports and weekly meetings led by Guest Relations to share positive feedback and to find resolutions for negative feedback, creating accountability across front office and guest relations processes. Role notes record direct responses to guests on the Revinate system and coordinated departmental follow up aimed at enhancing future guest stays.
Ingenia Communities	Construction and Real Estate	1400	$533M	Australia	Revinate	Revinate Guest Feedback	Customer Experience	2016	n/a	In 2016 Ingenia Communities implemented Revinate Guest Feedback as part of its Customer Experience tooling for the Ingenia Holidays portfolio. The deployment was executed while the group managed 68 assets and the Ingenia Holidays portfolio grew from 16 to 19 parks, signaling a multi‑asset rollout across individual parks and portfolio marketing operations. Revinate Guest Feedback was used to centralize online reputation management and guest feedback workflows, leveraging standard Customer Experience capabilities such as review aggregation, guest survey capture, and response workflow orchestration. Configuration was performed at the park level to align feedback collection with asset specific branding and guest communications, and the system was positioned alongside existing marketing technology including Mailchimp for EDM campaigns and a Drupal CMS driven website for content management. Operational ownership rested with Marketing and Guest Experience teams, with implementation coordinated to strengthen working relationships between Parks and Marketing and to support a simultaneous portfolio rebrand from Active Holiday Parks to Ingenia Holidays. Introducing and implementing the Revinate Online Reputation Management system was recorded as a key achievement during the engagement, and the broader program of marketing and guest experience initiatives during 2016 included campaigns and guest programs that increased campaign revenue and expanded guest engagement across parks.
La Cantera Resort and Spa	Leisure and Hospitality	550	$75M	United States	Revinate	Revinate Guest Feedback	Customer Experience	2020	n/a	In 2020, La Cantera Resort and Spa implemented Revinate Guest Feedback. Revinate Guest Feedback is deployed as a Customer Experience application to capture post-stay and post-event guest satisfaction across Meetings & Events, Banquets, Rooms, Housekeeping, Spa, Golf and outlets. The implementation targeted event lifecycle touchpoints driven by the Meetings & Events organization and the Meeting & Event Manager operational workflows. The implementation configured Revinate Guest Feedback’s survey orchestration and feedback capture modules to send Revinate Guest Satisfaction Survey communications after events and stays, using templated survey flows and event-specific triggers. Configuration included mapping banquet event order and turnover data into survey templates so post-event questionnaires reflect BEO details such as event timing, food and beverage and on-site contact. Automation also enforced data hygiene rules, requiring active and accurate guest email addresses on file before survey dispatch. Integrations were scoped to consume guest contact and turnover data maintained in Delphi and property records to ensure survey targeting aligned with actual reservations and BEOs. Operational coverage included Meetings & Events coordination with Group Rooms, Catering Sales, Banquets, Housekeeping, Loma de Vida Spa and Golf to centralize feedback collection across the resort. Reporting and feedback routing were configured to deliver event-level responses back to the Meetings & Events team for follow up. Governance changes included updating event planning workflows to capture consent and correct email addresses at contract and BEO stages and assigning follow-up responsibilities to the Meeting & Event Manager for post-event satisfaction issues. Staff training emphasized recording contact information and noting feedback items in event records so Revinate Guest Feedback workflows could trigger timely reminders and escalation. The deployment aligned Revinate Guest Feedback with existing event management processes to institutionalize post-event guest satisfaction capture across property functions.
	Leisure and Hospitality	150	$25M	United States	Revinate	Revinate Guest Feedback	Customer Experience	2019	n/a

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