List of Revinate Ivy Customers
Palo Alto, 94306, CA,
United States
Since 2010, our global team of researchers has been studying Revinate Ivy customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Revinate Ivy for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Revinate Ivy for Chatbots and Conversational AI include: Vintage Hotels, a Canada based Leisure and Hospitality organisation with 1000 employees and revenues of $90.0 million, Portola Hotel & Spa United States, a United States based Leisure and Hospitality organisation with 250 employees and revenues of $46.0 million, One King West Hotel & Residence, a Canada based Leisure and Hospitality organisation with 250 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Revinate Ivy, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Revinate Ivy customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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One King West Hotel & Residence | Leisure and Hospitality | 250 | $20M | Canada | Revinate | Revinate Ivy | Chatbots and Conversational AI | 2023 | n/a | In 2023 One King West Hotel & Residence implemented Revinate Ivy, deploying a Chatbots and Conversational AI application to automate CRM and guest communication. The property went live in August 2023, focusing the initial deployment at the hotel level to manage guest messaging and mid stay engagement in North America. Revinate Ivy was configured to automate SMS guest messaging, mid stay surveys, and proactive guest notifications, with conversational workflows engineered to handle routine inquiries and route exceptions to staff. Configuration work included message triggers for stay milestones, survey orchestration, and templated response logic to standardize automated interactions and reduce manual message handling. The implementation integrated Revinate Ivy with Revinate Marketing and Revinate Guest Feedback to synchronize guest profiles, campaign logic, and survey results, preserving a single source of guest record for communications. Operational coverage centered on front desk and guest services workflows, aligning conversational AI interactions with CRM contact data and feedback loops to close the guest communication loop. Governance established standardized messaging templates, escalation rules, and a process for validating automated survey scheduling and response routing across the property. After going live the property reported a 16% guest engagement rate, a 31% automation rate, a 13 minute average inquiry resolution time, and a 4.7/5 average guest rating from the Revinate Ivy deployment and connected systems. | |
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Portola Hotel & Spa United States | Leisure and Hospitality | 250 | $46M | United States | Revinate | Revinate Ivy | Chatbots and Conversational AI | 2024 | n/a | In 2024 Portola Hotel & Spa at Monterey Bay adopted Revinate Ivy to automate frequent guest inquiries and to centralize on-property CRM and guest messaging workflows. Revinate Ivy is deployed as a Chatbots and Conversational AI application and was signed in early 2024 for direct guest engagement across the property. The implementation configured conversational agents for frequent question handling, proactive property notifications, and automated post-stay feedback collection. Functional workstreams included design of response templates, intent routing, escalation rules to surface complex cases to staff, and automation of post-stay outreach to capture guest sentiment. Operational coverage focused on guest-facing operations and the hotel s guest messaging channel, with integration into CRM and guest messaging workflows to maintain guest records and conversation history. Governance established message ownership and escalation thresholds, and staff workflows were adjusted to manage handoffs from automated agents to human responders. Following launch the hotel reported a 45% automation rate, faster staff response times, and improved post-stay feedback. Revinate Ivy remains the property s Chatbots and Conversational AI solution for ongoing conversational automation and proactive guest notifications. | |
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Vintage Hotels | Leisure and Hospitality | 1000 | $90M | Canada | Revinate | Revinate Ivy | Chatbots and Conversational AI | 2020 | n/a | In 2020, Vintage Hotels implemented Revinate Ivy to automate guest communications and drive ancillary food and beverage revenue across its Ontario properties. Vintage Hotels deployed Revinate Ivy under the Chatbots and Conversational AI category to centralize guest messaging and CRM driven outreach for North America operations. The implementation focused on conversational guest messaging and CRM workflows, configuring Revinate Ivy to manage pre arrival communications, in stay engagement, and targeted F&B offers to guests. Configuration emphasized automated message templates, timed outreach for upsell opportunities, and conversational routing to reduce manual front desk workload. Operational coverage was property level across Ontario, with the application used by guest services, front desk teams, and outlet managers to coordinate messaging and offers. Revinate Ivy was integrated into the hotel CRM and guest messaging processes, enabling conversational handling of inquiries and automated promotional messaging to support outlet revenue objectives. Governance centered on centralized message templates and escalation rules to preserve brand voice while delegating day to day handling to property teams. The rollout occurred a month before the COVID-19 pandemic and Vintage Hotels has since reported improved guest comment scores, quieter front desk phones, and increased outlet revenue following the Revinate Ivy deployment. |
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